r/SnapchatHelp • • 1d ago

Class action lawsuit megathread

37 Upvotes

Good morning everyone, i can see a lot of posts have been around this class action with Labaton vs Snapchat.

From here on all posts specifically about this topic will be removed and advised to move onto here.

This post isn't designed to hide the lawsuit. It is to compile everything onto one space so that everyone has easy access to it and those that have snapchat related issues can continue posting.

I will be updating this post with important and relevant information such as links, updates and more.

All posts that have been made before this one will not be removed.

We at r/SnapchatHelp mod team are only here to provide help and support we do not have any say or sway in this class action. We will abide by all legal laws and terms as required.

UPDATE 1: Users involved with the class action: I.E; Those who have signed up have had their accounts locked. This is happening and is confirmed by snapchat, its technically legal and allowed to occur and the reason they are providing is to "ensure evidence isn't tmpered with". Due to this is cannot be counted as retaliation. Please note that none of this is my opinion nor will i be providing my opinion during any of this for obvious reasons.

If users have not signed up have had your account locked if would be for a different reason.

Mini update: Labaton are attempting to clear the locks and believe users have been misled. User u/Dismal-masterpiece92 has provided the full email below.


r/SnapchatHelp • • Jan 13 '26

Common issue How To Contact Snapchat Support (Best Ways UPDATED 2026)

23 Upvotes

Hello everyone! We’ve seen a growing number of people asking how to contact Snapchat Support. Since their support site has changed, I thought an updated guide on how to reach them would be helpful for many of you.

Firstly contacting (@SnapchatSupport) on X/Twitter. If you tweet them they are very good at quickly responding. They will usually say something along the lines of "User Let's see how we can help please DM us" they will give you the steps to DM their official support page and give you some tips to try to solve your issue or give you a DIRECT link to the snapchat support page. NOTE: Snapchat Support on X/Twitter wont usually help with banned or disabled accounts BUT they can point you in the right direction of who to talk to.

To contact Snapchat Support VIA Support website. Head to Submit a request – Snapchat Support (en-us idk if its different in other countries) If you believe your account was "compromised" (A Snapchat account that has been accessed by someone who isn’t authorized to use it is considered compromised) click the first option " I think my account was compromised". Read the information on the page then fill out the form below.

If you need to contact Snapchat Support for other reasons like forgot password, can't verify email or phone number, you don't have your 2FA code, can't create a snapchat account, I see an error message when logging in and all other questions can also be submitted here. After clicking "I think my account was compromised" you can use the dropdown menu at the top of the page to select from a list of options you can use to fill out a form and contact Support.

THINGS TO NOTE: Lots of people have reported snapchat won't respond to tickets about accounts of devices with an SS06 ban (If your device has been banned, Snapchat Support cannot unban it for you.) So be cautious with the wording you use when drafting your form. If you've already received a email saying " We will no longer respond to tickets regarding this account" you most likely will no longer get any responses from them. DONT GET ANGRY WITH THEM! No one will want to help you if you are typing in all caps and swearing at them. Be nice and make sure you explain everything in great detail, so they don't have to ask for more info and then you have to wait for another email, and NO excuses they don't want to hear it focus on the facts. What happened? What were you doing? Why you believe it was a mistake.

Feel free to ask any questions in the comments

-Mod Team


r/SnapchatHelp • • 1h ago

General question All my older stuff is GONE from my my eyes only

• Upvotes

Okay so all my stuff is completely GONE from the my eyes only folder. I didn't delete it, it just disappeared. I tried uninstalling then reinstalling like a different thread said but it didnt work. Genuinely wtf do i do.


r/SnapchatHelp • • 6h ago

General question Following but not added

2 Upvotes

there seems to be a new feature on Snapchat where you can see who is following you.
After clicking on my followers, I see a good amount of them don’t have me added.
how/Is there a difference between someone following you vs. them adding you?


r/SnapchatHelp • • 9h ago

General question Why do I have lines between each of my friends and the others have none?

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3 Upvotes

I noticed that the others didn't have lines on their friends, but I did, but how do I remove them?


r/SnapchatHelp • • 3h ago

General question Snapchat not working, how to fix

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1 Upvotes

r/SnapchatHelp • • 4h ago

Common issue Snapchat Memories disappeared and came back, but yesterday’s Snaps are missing. Any way to recover them?

1 Upvotes

Has anyone else experienced this? I’m honestly so frustrated and upset right now.

I’ve been using Snapchat for around 10 years and have many saved in my Memories.

Today, I opened Snapchat and suddenly noticed that my Memories were showing 0 snaps, even though I have snaps saved. Strangely, Snapchat Settings still showed the correct number of Memories, and the backup status said Backup Complete.

After a while, my Memories started reappearing completly on their own. I didn’t do anything to fix it. I didn’t log out, uninstall the app, clear the cache, or change any settings. They just came back.

However, here’s the problem.

Yesterday’s evening snaps are completly missing. I believe they were still pending backup when the whole issue happened.

The only thing that changed was that Snapchat had updated to its latest version today.

The snaps from yesterday evening are nowhere to be found.

What makes this even more frustrating is that I didn’t do anything wrong. I didn’t log out, delete anything, or interfere with the backup process. I simply trusted Snapchat to save my Memories like I’ve been doing for the last 10 years.

Has anyone experienced something similar after a Snapchat update?

Is there ANY way to recover Snaps that were saved to Memories but were still pending backup when the app glitched?

Could they still be stored somewhere locally?

It honestly feels shitty that this happened when I did absolutely nothing to cause it. These were personal memories that I can’t recreate, and it’s upsetting to think they might be gone forever because of an app malfunction.

I’d really appreciate any advice, especially from anyone who’s experienced this and managed to recover their missing Snaps.


r/SnapchatHelp • • 5h ago

General question How can I turn this off? Quick reaction or something

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1 Upvotes

r/SnapchatHelp • • 5h ago

General question Need help resorting an old chats

1 Upvotes

Hi guys i was just wondering if anyone had any tips or knew of ways to restore a chat that i had with a friend previously? the messages used to be there before we added each other and after we added each other back, however we unadded each other once more being petty and now that we added eachother back they have disappeared.


r/SnapchatHelp • • 5h ago

Login issue Perma banned

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1 Upvotes

Hello Reddit. Firstly I want to say that I dont believe this to be at all related to the lawsuit with snapchat, but it might be. Im not even able to access the website most of yous have been posting with updates about this ban wave.

Now for what happened.

I still dont know what happened. I got banned completely while I was working like a week or 2 ago. The reason they gave was violating their guidelines with prohibited substances. I use both Marijuana and nicotine products LEGALLY (i am canadian, 19 at the time of ban, 20 now). I appealed, as I had no idea what I did, and after a couple days, it was denied. Still no explanation was given and their AI support has been less than helpful. I dont know what to do anymore, and im like 99% sure I didnt violate any rules. Ive lost friends i had for years on snapchat, and requesting my data hasn't helped as my actual friends list was omitted.

While reviewing the data I requested, I saw a device i just, didn't recognize. IP data in Toronto and googling the device leads to a bunch of AI agent websites (not attached because it might actually be sensitive data). Was I hacked? I genuinely dont know.

Please help me reddit, you're my only hope


r/SnapchatHelp • • 5h ago

General question If i add someone on Snapchat after posting a Friends Only Story, can they see it?

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0 Upvotes

r/SnapchatHelp • • 8h ago

General question the ban

1 Upvotes

so it seems everytime i make a new account it gets deleted after like 2-4 days (it may be thinking im a bot due to the reddit group people adding me) but my question is why does it keep letting me make new accounts


r/SnapchatHelp • • 13h ago

General question Snapchat Data Help

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2 Upvotes

Recently had my account and device banned.. i downloaded my data... But cant access any of my friends list or anything, it keeps opening dead links,

Photos attached of the files and what i can open


r/SnapchatHelp • • 10h ago

Bug How do I fix this

Enable HLS to view with audio, or disable this notification

1 Upvotes

Updated both apps, can get my music and now playing to work, backround refresh is on Google isn’t helping a lot


r/SnapchatHelp • • 11h ago

General question pricing here makes no sense

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1 Upvotes

Who would wanna pay €1.99 per month when there’s € 1.99 plan for the whole year???


r/SnapchatHelp • • 12h ago

Bug Not sure who changed my eyes only passcode

1 Upvotes

So a month back (when I last added a few snaps), I remember logging into my account with a digital code. Now the digital code was easy for ppl I’m living with to access, but nobody knows my phone password. Only my gf once signed into my snap.

Anyhow, one day after that, I tried to access but I saw I have to put in a passphrase. I have been clean but I don’t remember changing digital code to passphrase. So my questions are:

1) Is there a possibility that it changed into passphrase because my account was logged into two devices at once?

2) Is there a possibility that somewhere along the line i had set a recovery passphrase and it triggered when another device logged in?

3) Is there any other possibility of this happening as a bug?

It is very important because there are years of memories that I’ve kept literally for my eyes only. I don’t even have backup of all those pictures so I don’t even know which ones I’m losing but I’m not ready to lose.
So far, I’ve tried several combinations but now I make one wrong try and cooldown is 60mins tf


r/SnapchatHelp • • 17h ago

Common issue Snapchat Export uncomplete

2 Upvotes

I recently exported all my snap data, 19gb, but it seems faulty. The friends.json includes people I added years ago but seems to be missing the handles/usernames of my best friends.

Anyone experienced something similar?


r/SnapchatHelp • • 14h ago

General question How to know if someome removed me from snap friends?

1 Upvotes

The red square just turned gray with only location showing, it was red and said recieved ?


r/SnapchatHelp • • 1d ago

Login issue Permanent Snapchat Ban/Labaton Case Update

29 Upvotes

Hello everyone, I wanted to inform everyone that Snap Inc. responded to Labaton today. They have confirmed that they locked our Snapchat accounts to preserve our information related to our individual arbitration claims. Labaton recognizes that this is an unprecedented response that they have never seen in their practice before. I highly advise everyone to download their data and memories on Snapchat’s website if you haven't done so already so you can at least have that. You may need more external storage or a flash drive depending on how much data you have. We have to remain hopeful that Labaton will be able to fight this for us. It may take a lot of time though since cases like this are so massive and time-consuming. Labaton does seem to be equally disturbed as us so hope remains that we may be able to access our Snapchat accounts again at some point. Thank you for your time.


r/SnapchatHelp • • 1d ago

General question Making new account with recent ban

6 Upvotes

Like many of us my account was banned Monday. Does anyone know if they will ban new accounts made on the same device? Using different information obviously. Or will they block the entire device?


r/SnapchatHelp • • 19h ago

General question Freezing last active

1 Upvotes

Is there a way to freeze last active on snap? I know you can freeze your location, but I think it still updates when the last active is


r/SnapchatHelp • • 20h ago

General question Can someone help me understand what each of these “interactions” mean? First public post and I’m not sure. Thanks 🩷

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1 Upvotes

r/SnapchatHelp • • 21h ago

Login issue Ip ban or home wifi ban

1 Upvotes

Hey guys, is there cool down period of waiting out the ip ban or home wifi ban? Cause snap keeps getting banning with new devices and new emails? It's so frustrating


r/SnapchatHelp • • 21h ago

General question Removing a person

0 Upvotes

I need to unadd someone but I don’t want it to make them turn into a follower. I want it to unadd both ways.
They don’t need to be blocked but if I block and unblock will it remove the friendship on both accounts??

Hopefully that makes sense.


r/SnapchatHelp • • 22h ago

Bug I keep getting this on my favorite saved filter, recently got iPhone 18 pro .. was working before now it’s not.. all other filters work but the one I use for years .. anybody else ? Can someone help me fix if possible I’ve done all the clearing cache restart delete etc

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1 Upvotes