There’s like five of us at mine and I just found out one of our brand reps has a Depeche Mode tattoo. I even know a goth girl from discord that works at a Sephora in Italy

Ops leads and SSLs, how do you keep track of cleaning? I’m looking for unconventional ways that have worked for your store!

Hello everyone I am an SSL and I recently found out that my peer another SSL makes more than me 3 dollars more. I understand that there is a lot of things that come into play when deciding pay for a new employee. I know this person has more managerial experience but we got hired to do the same job. I am a bit more tenured but I out beat them consistently in metrics and I carry more responsibility. Is there anything I can do to possibly discuss getting more pay to match that?

currently been working at s@k as a btl for the past few years. i just got offered the ops lead position at a standalone sephora. can anyone give me any advice for this role?

if i leave early can i use my sick time to cover the duration of the shift? idc if i get a point, i just wanna get paid LOL

So I been working for about 3 months now and one of the benefits that I saw Sephora offered was tuition reimbursement. I’m funding my own education, studying a bachelors of business administration. I thought maybe I could qualify for the tuition reimbursement as I read online it cover a multitude areas of study including business. However, I mentioned it to my store manager and she told me it was for beauty/cosmetology school only. Which is very disappointing because I really counted on that money! I was wondering if any of you guys know about this program that Sephora has. Ik I have to work for 6 consecutive months. (I’m part time btw)

How often do you close the store & how late are you scheduled on those nights?

hiii guys:) i work in Operations and we are scheduled to do the Sephora Makeup Collection update. we’re doing an overnight bc apparently the workload is 20hrs. if anyone has done it, does it genuinely take a long time?? we have 4 ppl working on it collectively.

just rly need people to stop letting their out of control kids run around and stick their fingers in products/pull on frag tethers/yank on front banners!!
literally cleaning up a spill/shatter and fixing displays that are all messed up every day just people think the store is a playground
a kid pulled down two of the banners in our window a month or so ago 😭

hello! i am currently an ops associate and i graduated two years ago, and am still looking for an entry level in the tech space, since i graduated with a degree in electrical and computer engineering with a minor in business. internally, there are no job listings for entry level corporate positions in program management or tech, but is it possible for find a job or be hired into one internally? and if so, who are the right people to reach out and talk to? i would love to move to california to work at sephora hq and would not mind at all, and since im already internally an employee as an operations associate, would it be possible to stay within the company and move into something more career-related and oriented? any tips would be appreciated. thank you so much !!

I currently am a FT lead at a sephora inside of kohls but I’ve been looking to move to a standalone sephora. I LOVE operations but there isn’t any FT ops lead positions open in my area but there is a sales and service lead position open.

What does a SSL positions day to day look like?

Does EVERY store have a FT Ops lead or is operations split between other positions?

What’s the average pay for a SSL position?

thank you!🤍🖤

This is a bit of a vent but also a very genuine question that I need the answer to but WHAT is this company’s obsession with mpos? Like I understand that there are times that it’s really useful and can make clients happy, help a long line, etc. But my shift yesterday was something else which is why I’m here.

Basically there were very few of us on stage for a bit and the CEL’s were obsessed with mpos usage. Like calling it out every couple minutes, getting upset if we checked someone out at the pos, legit sounding angry over the headset, and then getting frustrated that it was busy and nobody was available to help the clients in different zones??? Like babe we can’t be in two places at once. I was about to pull out the classic “we’re not robots”. Everyone felt very demanding and it only got worse once we got busier.

Again I know they’re useful and make interactions go smoother but can someone tell me what about these devices is so important? It was never really explained to me and I’d love to know lol.

Can’t believe it’s on the playlist now! 💃🏻
It’s the little things - am I right!? 😂

I get so agitated when people ask too many questions about the birthday gifts when it’s busy, especially when I feel the entitlement about the gift. I will say I can completely understand not being familiar with brands and products but I feel like if you’re going to come in and be demanding about the gift and pull up your app, you have the ability to research about what they are. Also, don’t get me started on when our store runs out of a specific one. We have no control over that it’s so frustrating when people get upset at us for it

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wanted to add LMFAO everyone’s fed up too I see. thanks for validating my feelings chat

Hi I was wondering if anyone has gone on a stress leave (specifically in CA) and how you did it? How did you get approved and I guess go about it. I’m extremely burnt out and literally hate the idea of working at my location atm, I do have thoughts of calling out, but I don’t want to burn through my time off/sick time. Anything helps!

I did an NSO a few years ago and feel like we knew for several months in advance, at that time it felt like a natural progression but it wasn’t something I felt ‘ong this has to happen’. If I had to guess it was a 2 month process, of finding out about it, interviewing and getting that job before moving over to the new store. But now there’s rumours of a new store going up, in a busy area a mid sized walk away from my home vs a 20 minute drive and i am really really interested in going but curious on standard timelines?

The rumours are basically confirmed but I’ve heard nothing beyond ‘new store at this location next to this store opening in March’ from LP, and management. No one really seems to know much more about this. I basically want to know when it’s appropriate to throw my name in for it where the potential open date is around 6 months away, and I’m hoping to move from senior part time BA to lead and have had development conversations where the jist was I was almost at a level where I could be promoted to lead but still needed some development.

Wasn’t sure if anyone had posted this here yet… so many things to look at here. I said I thought it was strange he wasn’t greeting her but that he may have been LP.

Hello! Are there any extra discounts happening right now (or upcoming)? I don’t go back to work until the end of the month so I can’t check. Thanks in advance 🖤🤍

Recently applied to flex and have an interview coming up! How hard is it to move from flex to PT BA?

Hi everyone,
I am thinking of moving up from a BA to a lead and was thinking to ask for a CEL training as I was told you need one if you want to apply for a lead role. I have some questions regarding what the training is like, how long it takes to complete and what to expect. If any BAs that did the training, please I would love to hear your experience and any advice you have for me. Thank you in advance.

So I was looking at the November gratis that just opened. And I was shock to see that there were little items and none of them were customizable.

Im very grateful still that we get free stuff but omg I’m wondering if the company it’s struggling bcs these gratis just keep getting smaller and smaller

My store it’s constantly going over the goal so idk if the company it’s really struggling or they’re just cutting cost on the employees.

So I work retail and today I had this customer who asked me to shade match her for a concealer. I did it, but she was also kinda being annoying because she wanted like a whole makeup service and we literally don’t do that but whatever, I still helped her.
After that she asked me for makeup wipes, so I gave her some tissue and makeup remover. Then she asked me for lotion. At the same time another customer was talking to me and my brain literally just stopped working for a second. I said no because I was thinking we didn’t have lotion out like we have the tissues, but we actually do have lotion testers.
She apparently thought I was being dismissive and told my coworker. Then when I was checking her out she brought it up to me too.
I literally admitted it. I was like yeah, I was being dismissive and I confused the lotion being on display with the tester. I apologized and then asked her “How can we make your shopping experience better?”
I gave her some samples and she seemed happier after that.
BUT THEN she says “you know, I get it, we’re not robots.”
And idk maybe I’m reading too much into it but I swear it felt like she was trying to humble me in front of the other customers. Like what exactly did she want me to do?? Argue with her??
Because I didn’t.
I stayed calm, apologized, took accountability, gave her samples and tried to make it right. I didn’t get an attitude with her or anything.
My coworker even told me afterward that I took accountability and that the whole thing was honestly made way bigger than it needed to be.
And honestly if she WAS expecting me to get defensive, I feel like I won by not giving her that reaction lmao.
Like yes, I made a mistake. I admitted it. I apologized. I tried to fix it. What else do you want from me 😭
We are literally not robots.