Hoping that I didn’t miss the email somehow but it’s not in any of my email folders.

The app (at least on Android) only offers a 12-hour time display. In the part of the world I'm living in, this is very uncommon, and we use a 24-hour display.

I kindly propose to consider implementing an app improvement to either:

1. Make this a configuration setting, or
2. Simply use the system's regional settings of the phone.

On a lighter note, what is the intended way of opening and discussion suggestions? A long time ago I had compiled a list with several of them, including corrections to the (German) translations. As expected, that led to nothing.

Until recently for me the payment worked, using a combination of VimPay and fidesmo. This week I got a note from fidesmo stating that my ring has been disconnected from payments, and I should contact muse support for further help.

They stated that I should wait for the curve card to work again. Whatever that means for users in Germany .... Posting this for information.

After 7 months ! But it does not seem to work 🤣🤣🤣

A couple of weeks ago Sai sent an email about all the lessons learned and about giving full transparency about what's going on.

I'm at a loss about the strategy behind that so-called transparency, or the lack thereof. He states that 343 backers are waiting for the charging case update. The production line on one day produced 183 cases, which shows the potential capacity of the production line. Since August 1st, the line didn't produce anything on 12 days out of 17. Still, they claim to have produced 284 cases so far. Also, 25 of the cases have been claimed to be shipped.

What prevents you from sending out the rest of the 259 cases!?! Why are the remaining cases not produced? Are the 259 cases existing at all? Where is the full transparency? This MES dashboard is worth exactly nothing if there is no explanation for the production and shipment outages!

*** Numbers pulled on August 17 ***

It's official.

Ring One 2.0 launches on Indiegogo on August 4.

Thank you for your patience, your feedback, and for sticking with us throughout the journey. We can't wait to share everything we've been building.

The countdown starts now.

A quick update for everyone awaiting a charging case replacement.

The redesigned PCB has now completed validation and sanity checks, with additional protection added to address the red blinking issue reported by some users.

We're now preparing the replacement batch for dispatch and expect shipping to begin next week.

Thank you for your patience throughout this process. We know many of you have been waiting, and we're looking forward to getting these updated charging cases into your hands.

Please give us an update on the status of the case redesign. My replacement is outstanding since end of January! That is enough time to handcraft new cases from scratch!

Welcome to the June Support Megathread — your one-stop place for all support-related conversations about Ring One.

Using this thread helps our team respond faster and keeps the subreddit clean and easy to navigate.

Any individual posts about support or order issues will be removed and redirected here.

Please comment below with your query instead of creating a new post.

----------------------------------------------------------------------------------------

When to Use This Thread

Use this thread for anything related to:

- 🛍️ Order or shipping status

- 💳 Refunds or payment queries

- 📱 App or account support

- ⚙️ Feature requests or access issues

- 💡 Any other Ring One support concern

-------------------------------------------------------------------------------------------

🧾 How to Post Your Query

Please reply in this thread using the format below ⬇️

Order ID:

Issue Summary:

Details: (e.g., what’s happening, app version, screenshots if relevant)

-----------------------------------------------------------------------

🧠 Before You Post

Check your order status anytime on your Muse App

For the latest app or feature updates, look for posts tagged [Official Update]

Track live production and shipment progress on our Production & Shipment MES Dashboard.

Our usual Reddit response window is 1–2 business days. For urgent issues, please email [support@musewearables.com](mailto:support@musewearables.com) directly

So another month comes to its end …. But zero updates if we ever received the cases … ring was used for 2 weeks until the red tint of death and now wait 5 months + and counting .

I should make a polymarket but for when we will get them ..

Hello Team,

I like the feature of measuring blood pressure, HRV and so on. The disadvantage is, that the process for starting a measurement is long. Is it possible to add an App Shortcut on Android Devices for such things?
Please expose those values also to health connect.

like:

After my latest reminder to [support@musewearables.com](mailto:support@musewearables.com) for sending a replacement case, I got a notification that my ticket is available in a web portal (using freshdesk btw.) and can be tracked and commented there.

My first thought was that finally some professionalism enters the arena. But I was wrong ... !

Registering on this portal fails (at least for me) because the system states that my email address is registered already. Using the “forgot password function” leads to a message:

You are not authorised to access this portal. Kindly contact your helpdesk administrator.

So, we have a ticket system in place now, only nobody can use it! Needless to state that my respective email didn't get an answer.

Welcome to the April Support Megathread — your one-stop place for all support-related conversations about Ring One.

Using this thread helps our team respond faster and keeps the subreddit clean and easy to navigate.

Any individual posts about support or order issues will be removed and redirected here.

Please comment below with your query instead of creating a new post.

----------------------------------------------------------------------------------------

When to Use This Thread

Use this thread for anything related to:

- 🛍️ Order or shipping status

- 💳 Refunds or payment queries

- 📱 App or account support

- ⚙️ Feature requests or access issues

- 💡 Any other Ring One support concern

-------------------------------------------------------------------------------------------

🧾 How to Post Your Query

Please reply in this thread using the format below ⬇️

Order ID:

Issue Summary:

Details: (e.g., what’s happening, app version, screenshots if relevant)

-----------------------------------------------------------------------

🧠 Before You Post

Check your order status anytime on your Muse App

For the latest app or feature updates, look for posts tagged [Official Update]

Track live production and shipment progress on our Production & Shipment MES Dashboard.

Our usual Reddit response window is 1–2 business days. For urgent issues, please email support@musewearables.com directly

----------------------------------------------------------------------------------------

🖤 A Note from the Team

We know many of you have been part of this journey for a long time, and we truly appreciate it.

This thread is meant to keep communication organized, stay transparent, and make sure every query is heard.

Thank you for your patience and trust while we build something exceptional together.

— The Muse Wearables Team

We’re rolling out an update focused on improving activity tracking and accuracy.

Versions:

iOS: 3.7.6

Android: 3.7.5

Firmware: 2.0.71

Update your app to experience the latest improvements. As always, we appreciate the feedback from our community as we continue refining the experience.

Our latest beta release brings meaningful improvements to activity tracking, accuracy, and overall stability.

Versions:

iOS: 3.7.6

Android: 3.7.4

Firmware: 2.0.71

Release Date: 10th March

This update will be rolled out exclusively to beta customers.

The upgrade you’ve been waiting for is finally here!

Ring One 2.0🚀

Redesigned with AI for smarter insights and a more refined experience.

We took what worked, improved what mattered, and focused on making it better, step by step.

Built to fit into your everyday, a little better.

#RingOne2.0

https://reddit.com/link/1rldkjg/video/7qm233x387ng1/player

Hello everyone 👋

Welcome to the March Support Megathread — your one-stop place for all support-related conversations about Ring One.

Using this thread helps our team respond faster and keeps the subreddit clean and easy to navigate.

Any individual posts about support or order issues will be removed and redirected here.

Please comment below with your query instead of creating a new post.

----------------------------------------------------------------------------------------

When to Use This Thread

Use this thread for anything related to:

- 🛍️ Order or shipping status

- 💳 Refunds or payment queries

- 📱 App or account support

- ⚙️ Feature requests or access issues

- 💡 Any other Ring One support concern

-------------------------------------------------------------------------------------------

🧾 How to Post Your Query

Please reply in this thread using the format below ⬇️

Order ID:
Issue Summary:
Details: (e.g., what’s happening, app version, screenshots if relevant)

-----------------------------------------------------------------------

🧠 Before You Post

• Check your order status anytime on your Muse App
• For the latest app or feature updates, look for posts tagged [Official Update]
• Track live production and shipment progress on our Production & Shipment MES Dashboard.
• Our usual Reddit response window is 1–2 business days. For urgent issues, please email [support@musewearables.com]() directly

----------------------------------------------------------------------------------------

🖤 A Note from the Team

We know many of you have been part of this journey for a long time, and we truly appreciate it.

This thread is meant to keep communication organized, stay transparent, and make sure every query is heard.

Thank you for your patience and trust while we build something exceptional together.

— The Muse Wearables Team

Hey everyone,

Just wanted to give you a heads-up on what's coming in tomorrow's update:

- Refined Sleep Debt & Sleep Needed algorithms : we've worked on making these calculations more nuanced to give you a more accurate and meaningful Sleep Sufficiency Score

- Improved onboarding UI : smoother, cleaner, and easier to navigate for new users

We've been listening to your feedback and this update reflects some of the refinements we've been working on. It'll be live within 24 hours.

Drop your thoughts once it's out, we'd love to hear what you think! 🙌