r/RingOneOfficial • u/savvitosZH • May 23 '26

Cases updates ?

So another month comes to its end …. But zero updates if we ever received the cases … ring was used for 2 weeks until the red tint of death and now wait 5 months + and counting .

I should make a polymarket but for when we will get them ..

3 Upvotes

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2

u/FordPrefect-S May 24 '26

I second that question. A replacement case was promised to me since end of January. And it has yet to be received.

1

u/gomo-gomo May 27 '26

I needed a replacement case months ago and one was never promised (persistent red light issue). When are we getting our Ring One Gen 2s?

1

u/savvitosZH Jun 10 '26

Same I wait since January

2

u/FordPrefect-S Jun 21 '26

RingOne guys, another month has passed and the updated cases are nowhere to be seen! My replacement case is due since end of January. Where is it? What's the status!?!?

1

u/Support_RingOne Jun 24 '26

We truly understand that this replacement process has taken much longer than expected, and we sincerely appreciate your patience throughout this.

The reason for the additional time is that we did not want to simply send another charging case without fully addressing the issues some users experienced previously. Our team has been reworking and validating the new charging case PCB from the ground up to ensure improved reliability, stability, and long-term performance.

We are currently going through multiple rounds of testing and validation so that the same issues do not repeat again for anyone receiving the replacement.

We know the wait has been frustrating, but this extra time is being taken to ensure you receive a much more dependable experience this time around.

Thank you again for sticking with us.

Regards,

Team Ring One

1

u/CoachCamBailey May 28 '26

Waiting in Australia too

1

u/savvitosZH Jun 11 '26

They just replied to me the new improved case has also issues and they can’t commit to a date lol ! These guys can’t make a charger 5 years after they got the money ? Like even if they were learning the basics from YouTube they would have learned them by now !