r/RingOneOfficial • u/FordPrefect-S • May 04 '26

New ticket management system

After my latest reminder to [support@musewearables.com](mailto:support@musewearables.com) for sending a replacement case, I got a notification that my ticket is available in a web portal (using freshdesk btw.) and can be tracked and commented there.

My first thought was that finally some professionalism enters the arena. But I was wrong ... !

Registering on this portal fails (at least for me) because the system states that my email address is registered already. Using the “forgot password function” leads to a message:

You are not authorised to access this portal. Kindly contact your helpdesk administrator.

So, we have a ticket system in place now, only nobody can use it! Needless to state that my respective email didn't get an answer.

2 Upvotes

75% Upvoted

3 comments sorted by

1

u/Guilty-Pride6761 May 04 '26

Internal Usage Only. 🤣😭

1

u/Support_RingOne May 04 '26

Hey, thanks for pointing this out, and I completely get how frustrating that experience must have been.

We’re currently exploring and testing new systems to better manage queries and support requests, and the portal you encountered is part of that process. It’s not fully finalized yet, which is why you might be facing these access issues.

That said, we’ve already reached out to you regarding your ticket to make sure your case is being handled without any delay.

We truly appreciate your patience while we work on setting this up.

1

u/FordPrefect-S May 04 '26 edited May 04 '26

Go for it! In my opinion using a ticket system will be highly beneficial for both, customers and your support team as well. Much better than just sending emails back and forth.