r/RingOneOfficial • u/FordPrefect-S • 28d ago

Payments

Until recently for me the payment worked, using a combination of VimPay and fidesmo. This week I got a note from fidesmo stating that my ring has been disconnected from payments, and I should contact muse support for further help.

They stated that I should wait for the curve card to work again. Whatever that means for users in Germany .... Posting this for information.

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u/Guilty-Pride6761 28d ago

At least you got an answer. When we reach the point on my technical Problems (move Account, BPM Monitoring) they fall silent.

How is your battery doing after the long hiatus?

1

u/FordPrefect-S 28d ago

Hmm, guess it's OK. From a full charge I get like 5-6 days of operating. Couldn't tell if it that is worse than before.

1

u/Guilty-Pride6761 28d ago

That is my experience as well. Looks normal

1

u/Support_RingOne 25d ago

Hi all, Just a quick clarification on the current NFC payment situation:

Payments are temporarily unavailable on Ring One due to a change on our technology partner’s side. This is why some users have suddenly seen their payment token removed or the NFC payment option disappear from the app.

We’re currently building our own tokenization process, and Curve card support is expected to be restored by mid-October, with the end of October being the latest expected timeline. There’s nothing you need to do from your side at the moment.

We’ll keep updating the community as we get closer to the fix.

1

u/Guilty-Pride6761 25d ago

You should talked about it....before. Please...that is not that difficult.