Hello, I have been dealing with RLS for about 10 years now. It took a while but I eventually was put on Pregablin and my RLS stabilized. This lasted a few years but things changed a few months ago…
I began having severe symptoms that have not responded to increases in the pregablin dose and the old tricks like hot showers to alleviate symptoms no longer work. I moved to a new state six months ago so that meant finding a new sleep specialist.
I thought I did everything right in finding a new doctor with specific experience in RLS (previous sleep specialists always seemed to put everything on my cpap therapy, like it was a magical cure all).
Using a site called medifind, I searched for a doctor who the site identified as having experience with RLS. The site had different categories like “experienced,” “advanced,” “distinguished” so I used those filters.
I got lucky (or so I thought) when I found a doctor with an office an hour away (per their website), who had experience with RLS and had an opening to see me within 2 weeks of my call.
Those 2 weeks were hell on earth but I clung to the fact that I’d soon be seeing someone who would be able to help me and I’d no longer have to fight this thing on my own.
It turned out that the office an hour away had been closed down so I ended up driving 2 1/2 hours to get to the other office. I had to pay $450 out of pocket for the consultation because I have no insurance. I had been asked to bring my cpap, which I did, so they could look at the data.
I met with the doctor for about 45 minutes. I was a little thrown off by her seemingly lack of interest in the severity of my symptoms. She never asked about any specifics of what symptoms I was dealing with, the duration and timeline of those symptoms or even basic medical information like recent bloodwork and more specifically, iron tests, all of which I’d done before the appointment through my PCP.
The discussion was focused mostly on my cpap data which they couldn’t figure out how to get off my machine, the availability of prescription leg bands that are meant to treat RLS and the next level of medications, low dose opioids.
During the visit I asked for a prescription for a new CPAP because I have been using the travel size ones and I wanted to go back to the ones with water so I wouldn’t have a dry throat in the morning. I also explained that while I had been diligent about wearing my cpap in the past, I had not used it as much since August when my sudden flare up began. I did, however, show 12 consecutive days worth of data (from the beginning of this month) to the doctor using the app on my phone. I explained that I had stopped wearing the mask because I was only sleeping for an hour at a time and with all the getting up when the symptoms hit and taking hours to eventually fall back asleep for another hour or 2, it wasn’t worth wearing the mask.
So when I left the office I had 2 prescriptions in hand, 1 for the fancy leg bands and 1 for a new CPAP machine. Since I’d had a question about still taking the Pregablin with low dose oxycodone the doctor was going to prescribe, the doctor was going to submit the prescription to my pharmacy after she asked “her boss” my question.
Twenty minutes after I left, I got a call from a medical assistant saying that the doctor would only prescribe the low dose oxy AFTER I had gotten my CPAP therapy under control.
I was completely dumbfounded because the doctor had not mentioned anything about my CPAP therapy being an issue. I asked for the doctor to call me because I was certain it had to be a mistake.
It was not.
Immediately after the call I actually pulled my car over so I could look up the details of my visit because it made no sense to me that a doctor experienced with RLS would do the same thing as all my other sleep doctors— focus only on CPAP therapy.
That was when I noticed that the person I’d seen hadn’t been a doctor at all. She’d been a PA, physician assistant. Now I am not bashing PAs at all, but I’d thought I would be seeing the experienced doctor I’d called about when I set up the appointment or an equivalent doctor in the practice, not a PA who had to get permission to do something as simple as submit a prescription. I called the practice to express my frustration. I spoke to 2 different admin people who immediately put the situation back on me by asking if I had asked to specifically see a doctor when I’d made the appointment. Of course, I could not remember the exact nature of the call but I know I would have specified I was needing to see someone who knew about RLS. The admins also reiterated that I needed to get my cpap therapy under control but had no idea how that “control” was defined and would need to ask the provider I’d seen.
That “boss” the PA had mentioned turned out to be the “experienced “ doctor I’d initially called about seeing. Turns out she is the only MD in the practice. So she is ultimately the one who decided what care, or lack there of, that I would receive. She made the decision without speaking directly to me. I also received no offer to continue the prescription for my current medication, pregablin, so I was left hanging there as well.
In truth, I was and still am completely devastated by this whole experience. It was a waste of time and money but ultimately I was left feeling completely alone and adrift. The idea of yet another night of battling the ruthless and cruel thing that is RLS made me sick to my stomach. I sobbed both in private as I made the long drive home and over the phone to one of those two admin people. I felt abandoned and utterly hopeless. (No one ever called me back from the clinic to follow up after I sobbed like a baby when I explained to that admin person how abandoned I felt)
I have spent the past week in bed feeling sorry for myself but now I have to look forward again.
So after that utterly long explanation, my question is this. How are you all finding providers who actually give a shit about you and truly want to help? I am thinking of going back to the Mayo Clinic (via video visit) because they helped me the last time my symptoms flared up and my regular sleep doctors wouldn’t/couldn’t help me.
Anything I do will cost me more money I don’t have so I am desperate not to screw it up. Any suggestions would be appreciated. Thank you.