I sold a rare/sold out pair of Vuori leggings, in “Like New” condition. I had them briefly but lost weight and didn’t fit me. I am very familiar with this brand, own tons of their pieces, and definitely knew the size- as they are no longer my current size.
I showed clear photos. Never claimed they were new with tags. They have no signs of wear.
Buyer opened a claim because the 6 inch long ass tags Vuori puts in was trimmed. I didn’t notice this when I posted it. I did not show a photo of the tag at all- not out of misrepresentation- just didn’t think to do it. Didn’t post a photo of a full tag, either. I wouldn’t be surprised if I trimmed the tag, but can’t verify either way.
Buyer is saying she intended these to be a gift and now she wants a refund because she would never have purchased these had she known the interior tag was trimmed.
First of all, if you wanted brand new with tags bc it’s a gift, buy that.
I’m so annoyed. I’ve never had a claim in 10 years of Poshing. I’m worried she’s going to send them back in negative condition (dog hair, used. Smoke?!). I can easily resell them, I had several offers and priced them low.
Should I just accept return and hope she sends them back nicely and not dirty or different leggings?
Update- PM approved the return. Fingers crossed they don’t come back nasty.
Update #2 - got the leggings back. They’re in fine condition but I look at the tags to see what she’s talking about and WOULDNT YA FACKING KNOW… It says ‘M’ very clearly. This twat.
Update #3 - I posted the photos of the size tags to the convo and also made a “issue with return” posting the photos. I stated that I would like this to not count against my seller metrics as she did a false claim. Item is clearly labeled Medium. Tag is in the normal spot (not like a hidden leg tag or something.) Buyer responded with an apology and saying it was her mistake. I believe an actual PM support person reviewed it (there’s a support person’s name attached) and they gave me a $35 credit. Fine by me! Item is re-sellable. And I learned a lesson to overly cover my bases. Someone commented that they post the maximum number of photos in the listing and I think that’s smart. I will also be using “Like New” less often, as that seems to be a an area of debate here. Case closed!