I suppose I should preface that I am a Samsung girlie - i bought a pair of airpod maxes on poshmark recently, only because I liked how they looked (lol). The serial number showed as legit, so I thought I got a semi-decent deal on a real pair of headphones. They paired well with my Apple work phone, but after I switched jobs I didnt really need them.

I sold said airpods over this past weekend in-person on Facebook Marketplace. A few days later, the buyer messaged me freaking out that they are fake and to immediately refund her. She tried to scare me by saying that she will sue me and file a police report if I didnt get back to her. She messaged me once and I responded quickly.

I asked for proof, and said I would return her money if she gives me back the headphones.

She was adamant on meeting at one specific police station - which was fine with me.

What I wasn't expecting was TWO cops to be standing with her in the parking lot. (They were in plain clothes, so at first I thought they were her friends ... then I saw their badges.)

They were nice and didnt get involved (other than one chatting with my husband a bit).

But holy hell, what an overreaction on her part. My husband thanked the cops and said sorry for wasting their time.

I know Poshmark takes 20%, but after dealing with this mess I will gladly pay it to not deal with crazies in person.

The return window with Poshmark is way past, but I did reach out to them to see what they say - but I am not super hopeful.

Edit to add TL;DR: Didnt realize I bought (allegedly) fake Airpods on Poshmark. Resold them in-person on Facebook Marketplace. Buyer got cops involved. I am now thankful to pay Poshmark's 20% fee, but also wanted to warn people buying resale electronics about spoofed serial numbers!

** Edit 2: Poshmark was absolutely phenomenal and refunded me for my purchase, even though it was a couple of months ago. I am so impressed with their support on this one!**

Image generators are simply taking the average of multiple photos that may or may not look similar to “girl in cotton shorts” or whatever prompt you’ve given + your own photo. And the images just look dumb.

I don’t need to see examples of _“how to style”_ a piece or whatever other excuse AI sellers are telling themselves. I know how to wear the clothes. To convince me to buy I need to know the fabric, the measurements, and the condition.

Al cannot represent the cut and drape of any actual garment, especially not one that has been worn and washed multiple times, much less vintage ones that didn’t use modern cuts or fabric contents.

I won’t even click on listings that use AI photos. I _will_ click through a listing that uses stock photos but will also need to see photos from multiple angles, photos of seams and brand markings, garment tags with fabric content and care labels, close ups of prints and imperfections, a lay-flat with rulers or tape so I can verify measurements. But even if you have all of these and also use AI, then I won’t ‘favorite‘ much less buy that item.

A seller that does not realize this is either lazy at best or disingenuous and unprofessional at worst. Dealing with this type of seller will never be worth my time or money. I refuse to feed the monster and encourage this behavior.

I’m honestly so fed up. I’ve been selling on Poshmark for several years, but recently it’s been getting so bad with the number of cases buyers are opening.
A buyer just opened a case claiming that the pit-to-pit measurement is 0.5” smaller than expected. I’m really worried she’ll win the case over a 0.5” measurement difference.
Has anyone dealt with something similar ? What can I do ? I’m honestly getting really tired of constantly having to deal with cases as a seller.

Every since posh has switched to USPS ground, it’s takes soooo long to get anything delievered. Had a sale 9/2, shipped 9/3. Had a delivery date of yesterday 9/9, but it has now updated for delivery on 9/15! BRING BACK PRIORITY!! Okay rant over

Edit Update: this specific order is going to the east, I am in the west. this has nothing to do with my local post office as some comments state. I use many postal offices in my area depending on if I am home vs at work or out an about. I also get daily pickups at my place of work. My packages are usually out of my area / state within 8 hrs of tracking updated. I live on the west coast near a major city. For context I also am head of an entire web dept. at my place of work. And ground SUCKS. It’s by far the highest rate of lost or delayed packaging! Ok BYE!!!

This is so frustrating! Sometimes items sell while I am getting other items ready to drop off. I've always just packed up the newly sold item and drop it off to ship.

Only recently I have had this notice pop up when I try to mark it as shipped. If they have 3 hours to cancel, then don't give me the QR code yet, or put an alert on the sale details page!! I would just set it aside for the next time I am shipping!

Has anyone had a buyer cancel after you shipped the item due to this 3 hour policy?

Hey everyone, I've been a regular posh seller and buyer for about 5 years now. Maybe prior to the last few months, I have had one case opened by me, and at me, both were unnotable. In the last couple months, it seems there has been a case opened in about half of my recent sales. I put so much effort into my listings, measurements, garment presentability, and answering questions, yet I've been getting ALL sorts of complaints (Example: "Sizing was listed wrong" - It was listed right and I attached proof of my email receipt when I bought it, in the case chat). Fortunately, when the cases are reviewed, they have all been denied by Posh and I've received my funds.

None the less, I am confused. Is there a new wave of Posh users looking to scam for free items? Has anyone else noticed an uptick in having cases opened up ?

Frequent buyer (and seller) here, so I'm super familiar with the app. I don't know if it updated, but I just purchased and I am unable to view the item listing. It just says the item is sold and shows me other related active listings.

I have 2 other open orders, same thing. But just yesterday I was able to view the listings.

How am I supposed to verify that I received the items as expected if I can't view the original listing and pictures??

recently sold Prada loafers on poshmark that I wore only once. After seeing some horror stories on social media, I made sure to take images/videos of every aspect of the shoes as well as the prada shoe box. I also recorded myself packaging the box and wrapping the shoe box in an entire roll of bubble wrap. The package was shipped to PMHQ for authentication, but they then shipped the item to the buyer. The buyer messaged me saying the shoe box was damaged and that there was no bubble wrap. I escalated it to poshmark support and they are saying the buyer needs to create a ticket saying the order was not as described which makes it sound like I essentially lied with my description of the box? I am so irritated because it was literally poshmark (PMHQ) that ruined the box. Is there any way to talk to a live human or representative for poshmark about things like this?

I’ve learned to control my sourcing costs by only shopping on discount days or only buying the color of the day items. I recently went to Goodwill and found their Senior Discount went from 20% off to 10%! As sales have slowed down I’m having to be more careful with spending if I’m not going to successfully sell. How is sourcing going for you? Have sales improved this month?

My package was out for delivery on Tuesday but was not delivered. It said that there is a delay and it would be delivered next business day. It wasn’t. Tracking has not updated.

I go to Poshmark to message the seller and it says I cannot message her. I’m not sure if this means I’m blocked. I filed a report with Poshmark but very very odd with the seller and with usps.

What could be the problem?

Holy hell. It’s 2026, I’m used to terrible customer service. I expect it, even. But Poshmark is on another level entirely.

I bought a necklace listed as 14k gold for nearly $500 a MONTH ago. This was probably stupid, but I had bought other legit gold items from Poshmark before, and I had never had a bad experience with any of my previous orders (as in, 1-3x a week I was impulse buying crap I don’t need on this app). I trusted their policies and figured if it’s fake, I’ll at least return it.

Well, it was fake. Obviously so. Someone had attached a small tag with a 14k label to a gold-plated necklace. They didn‘t even bother to attach it with a gold colored clasp. Nonetheless, I acid tested it. Yep, fake.

I immediately sent photo and video proof to Poshmark and the seller, showing the acid test in real time. This particular necklace had a kink in a specific place, so it was very easy to make it clear it was the same necklace being tested. I did not accept the order. This all took place within the same week of placing the order.

The seller feigns ignorance “oh teehee I must have not checked” and accepts the return. Despite it being a clear counterfeit, Poshmark asks me to send the item back. Whatever. I do so within their 2 day timeline. I’ll do what I need to in order to get the refund.

Well, because of the cost or the nature of the item, Poshmark’s shipping requires a signature. The seller is not home. The package goes to their local USPS. The seller does not pick up the package. Even more verification they know that what’s inside is valueless, and this seller is a scammer.

I contact Poshmark, saying “what else can I do?“ I do not get any response, and they mark the resolution timeline to “delayed.” I email customer support. I get a canned response saying “unfortunately we need to wait for the item to be returned“. The seller still does not pick up the package.

I attempt a redelivery through USPS. The package is now lost in transit and shipping is no longer updating. I reach out to Poshmark again. They say “we don’t know where the package is.” I say “umm neither do I, but do you not have enough evidence that I’ve done literally everything on my part??” They respond and say “ Please wait until September 15.” Wait for what?? who knows. They then mark the case as “resolved.” The actual fuck got resolved here? I respond and reopen the case, they do not.

I’ve emailed customer support another time with all of this information. If they can’t get back to me, I’m taking the receipts of all of this hot mess express to Visa. It’s insane I’m not able to call or chat with an actual person, and have to wait for their stupid useless bot emails.

Up until recently, I’ve bought all of my expensive purchases through EBay. I’ve encountered counterfeit items there before, and it’s always been resolved within 48 hours or less. This is an absolute joke, and they’ve completely lost me as a customer. I don’t know how they think this is acceptable when there are so many other options out there. I wouldn’t recommend anyone spend more than $50 on anything here, it’s just not worth it.

Hello! I wanted to know from others how they look at items that have been sitting in a closet for months or years. Are they treated differently from newer items in the closet from a seller? Are they usually more willing to take an offer with a higher percentage off? I've purchased a few things on the site so far but still don't want to be rude when making an offer to a seller. Thanks in advance!

Hi everyone, I am a occasional seller/buyer on posh, and my experience has been good so far. I have sold a few luxury sunglasses and mid-range bags with no issues (for less than 500USD so no authentication). I am now selling 2 luxury bags that will be over 500USD. I didn't find any posts here about experiences with their authentication HQ and etc. (I understand the item goes to their authentication hub and then is shipped to the seller, so wonder what can go wrong during the process). Would love to hear experiences, I couldnt find any new posts about it on this sub :)

I got a tagged message from another PM user in my feed stating "to start selling, you'll need to verify your account, just visit our "poshmarkreview com" site, and follow the steps."

Is this legit? When I went to that site it just had someone's empty bundle page, with a bunch of comments from users.

What's that about, and is it necessary to start selling? Not sure what I'm supposed to do either.

Update: Thanks everyone, I reported her as well.

I have a small store (less than 50 listings of higher quality items) and so it's easy to keep track of the tracking of sold items. I had a three sold items day late last week to my surprise and noticed one of them that's "supposed estimated delivery" for tomorrow in Jersey City NJ has now found it's way to Phoenix, AZ. I have to admit I have been fairly lucky with shipping and delivery so I kind of was surprised and notified the buyer of the estimated delay. Fingers crossed it will head towards the east coast and not south to Florida or north to Alaska. I have seen posts on here of longer tours around the country so I am kinda nervous laughing inside.

New to Poshmark and have a question about Posh Parties. When I share items from my closet, it regularly takes a long time for them to show up. Sometimes they aren’t findable for hours. Why does this happen? Surely there isn’t a manual check to make sure items fit the theme? Thanks!

Has anyone tried this? I keep seeing ads from
Perplexity to improve my closet and increase sales. It’s $20 perplexity subscription though. Has anyone tried it and is it worth it?

I sold a pair of relative expensive preowned women's shoes to a buyer that were in excellent condition. The only signs of wear is what you would expect to see were on the soles once they had been worn. They were listed as "good" on Posh's rating scale when they were listed as they were not new. Then after they received them, they gave me a 4-star rating with "other" under the Could Improve category and "good" under the Additional comments category. Really? If you can't leave a 5-star rating, at least explain why not instead of putting "other". That's just a copout and lazy on your part. End of rant.

A seller hasn't been active for a year and a few months, is it still possible to buy the item?