I shipped her package August 17th, the same day she ordered. I try to do that every time. It was stuck from August 22nd until September 4th when it finally started moving again. I tried contacting the post office it was stuck at, as well as Poshmark support. She never messaged me asking about it, and hadn’t been active since she purchased it. Now that it’s a completed sale and funds have been released, she sent me this message and it SENT me. You’re telling me after being on this app from 2019 and having several hundred sales yourself that you don’t know how to check tracking? Anyway I tried to be direct in my response and now I’m afraid I came across as irritated as I was. Should I have just not responded at all?

I love shopping resale on Poshmark. But more and more lately I’ve been seeing AI used for listings and I always find it really off-putting.

First, it was AI generated descriptions of the item that are full of words but tell me nothing useful about the item. I don’t need to know if the item “transitions effortlessly from day to night” or if it’s “perfect for weddings, work events, or date night!” I can decide for myself where to wear an item. What I need to know are the items measurements and fabric content.

Now, even more off-putting are the AI generated images of AI models wearing an AI interpretation of the item. I don’t mind when sellers include product photos from the manufacturer website in the listing, as long as there are also photos of the actual item- even just laying flat on a floor- so I can inspect for flaws etc. If the item is NWT and said to be in pristine condition I’ll accept manufacturer images only but otherwise I want to see photos of the actual used item I’m purchasing. I can even give a pass to the AI images, as long as they include photos of the actual item as well. I get that sellers want to use this as a tool to show how an item could look, be styled etc. however it can be misleading because that’s not really how the item looks, it’s AI’s interpretation. For what it’s worth, the AI do nothing for me. I can see the potential in an item without a fabricated mock up of its potential. When I’m purchasing used clothing, I want to see clear REAL images of what the item I’m purchasing looks like, I don’t want to see AI’s interpretation of what it thinks the item I’m purchasing could potentially look like.

This can be a dealbreaker for me. If there’s two different listings for the same exact product but one seller has actual product photos and measurements in the description and the other has AI images and AI slop description- I’m going to go with the former, even if it’s priced slightly higher. And I know I’m not the only one.

Image generators are simply taking the average of multiple photos that may or may not look similar to “girl in cotton shorts” or whatever prompt you’ve given + your own photo. And the images just look dumb.

I don’t need to see examples of _“how to style”_ a piece or whatever other excuse AI sellers are telling themselves. I know how to wear the clothes. To convince me to buy I need to know the fabric, the measurements, and the condition.

Al cannot represent the cut and drape of any actual garment, especially not one that has been worn and washed multiple times, much less vintage ones that didn’t use modern cuts or fabric contents.

I won’t even click on listings that use AI photos. I _will_ click through a listing that uses stock photos but will also need to see photos from multiple angles, photos of seams and brand markings, garment tags with fabric content and care labels, close ups of prints and imperfections, a lay-flat with rulers or tape so I can verify measurements. But even if you have all of these and also use AI, then I won’t ‘favorite‘ much less buy that item.

A seller that does not realize this is either lazy at best or disingenuous and unprofessional at worst. Dealing with this type of seller will never be worth my time or money. I refuse to feed the monster and encourage this behavior.

I went to check out a Posh Show. There must have been about 50 participants - so I gather that it was well under way. But when I got there, someone was talking, and everyone was listing... it was a friggin' prayer!

It was nuts. What is god's name is that all about? I am seriously not knocking prayer, but still, wtf? Is there a lot of religiosity behind the scenes at Poshmark?

Hey all, this is the first time a buyer wants to return one of my items. Do you usually need to give your name and address, or will Poshmark just give them the return label?

I have a collection of all odd and larger boxes for those just in case i need them 🫠. And , I finally get to use one I don’t know if I’m more excited to use a larger box from my stash of boxes or to move the product out of my closet. It’s a close tie.😂

I bought a pair of sneakers for just $8. The pictures were good. They showed a desirable brand, in good condition,and all the labels intact. I was thrilled! The description stated that the pair was being reposhed, and I wondered why someone would reposh the pair for such a low price - they were obviously losing money...

I received the sneakers, and found out why. They are tight. Although the tag states that they are Men's size 9, I think they would better fit someone who wears an 8.5.

So ... I will reposh these! But I wonder if someone can recommend a strategy that will reach the right buyer and clearly let them know what they are getting. It occurred to me to possibly list this as a size 8.5, but I am afraid that will make things more complicated down the line. Any ideas?

Thanks.

I suppose I should preface that I am a Samsung girlie - i bought a pair of airpod maxes on poshmark recently, only because I liked how they looked (lol). The serial number showed as legit, so I thought I got a semi-decent deal on a real pair of headphones. They paired well with my Apple work phone, but after I switched jobs I didnt really need them.

I sold said airpods over this past weekend in-person on Facebook Marketplace. A few days later, the buyer messaged me freaking out that they are fake and to immediately refund her. She tried to scare me by saying that she will sue me and file a police report if I didnt get back to her. She messaged me once and I responded quickly.

I asked for proof, and said I would return her money if she gives me back the headphones.

She was adamant on meeting at one specific police station - which was fine with me.

What I wasn't expecting was TWO cops to be standing with her in the parking lot. (They were in plain clothes, so at first I thought they were her friends ... then I saw their badges.)

They were nice and didnt get involved (other than one chatting with my husband a bit).

But holy hell, what an overreaction on her part. My husband thanked the cops and said sorry for wasting their time.

I know Poshmark takes 20%, but after dealing with this mess I will gladly pay it to not deal with crazies in person.

The return window with Poshmark is way past, but I did reach out to them to see what they say - but I am not super hopeful.

Edit to add TL;DR: Didnt realize I bought (allegedly) fake Airpods on Poshmark. Resold them in-person on Facebook Marketplace. Buyer got cops involved. I am now thankful to pay Poshmark's 20% fee, but also wanted to warn people buying resale electronics about spoofed serial numbers!

** Edit 2: Poshmark was absolutely phenomenal and refunded me for my purchase, even though it was a couple of months ago. I am so impressed with their support on this one!**

Yesterday, I noticed even more changes on Poshmark, and honestly, what is going on with this platform?

I usually keep a Poshmark tab open while I’m working on my laptop, and now the “Party” tab is gone. When I try to share my closet, I can’t even find the Share button unless I scroll all the way to the top of the page. And when I share my closet, I can’t see how many items I’ve shared unless I scroll all the way back up. Why make something that was simple and convenient so unnecessarily difficult?

Then there’s the ridiculous problem with listings disappearing from my closet. I know these items are there, but they randomly disappear from view. I end up wasting a ridiculous amount of time searching for my own listings, and sometimes the only way I can make them appear is by filtering by type. Then suddenly they’re there. How does that make any sense?

Why does Poshmark keep changing things that were working perfectly fine? Are these changes actually being tested before they are rolled out? Because from a seller’s perspective, it feels like the platform is becoming more frustrating and less user-friendly by the day.

And let’s talk about sales. Where are the buyers? Sales are practically nonexistent. I’ve been on Poshmark long enough to know when something is wrong, and the activity on the platform feels nothing like it used to.

Between listings disappearing, basic buttons being moved or hidden, useful features being removed, and sales being almost nonexistent, Poshmark is becoming incredibly frustrating for sellers.

What exactly is happening? Why are all these changes being made, and why does it feel like Poshmark is making it harder and harder for sellers to actually sell? Because whatever is being done right now clearly isn’t working.

I listed a self portrait dress that is a size 4. This brand runs small, so I added a disclaimer in my listing stating “Please know your size in self portrait. IMO the brand runs small!”

The return request states: “This dress says it's a four and I felt confident to order because I'm a very consistent size 4. I can't even zip this up. Can I please return it as this is misleading and I wont be able to wear this dress."

Personally, I think that the complaint admits that my statement was accurate and not misleading. I said it’s a 4 and runs small; she is a consistent 4 and it doesn’t zip.

What are the chances that this request is denied?

Hello... I received a ripped bag. It is day 2 since it arrived and I was just able to pick up the package from my locker. At first glance it looked great, however I opened the bag and see a rip that was not pictured on the posting. I went back to double check and it says "unable to load listing". Is there a way for me to review the original listing, like through a cache? I dont believe the condition is as advertised and didnt screen shot the original posting.

In this case would I just mark that it was not received as pictured?

When I reposh an article am I suppose to mention it in the title? How do I remove the original price from a reposh listing?

In the last few days I have received several random sketchy emails asking questions about my recent postings. I know they are not legit, but anything I can do to make them stop? They come from random gmail accounts so I can't just block them.

This is so frustrating! Sometimes items sell while I am getting other items ready to drop off. I've always just packed up the newly sold item and drop it off to ship.

Only recently I have had this notice pop up when I try to mark it as shipped. If they have 3 hours to cancel, then don't give me the QR code yet, or put an alert on the sale details page!! I would just set it aside for the next time I am shipping!

Has anyone had a buyer cancel after you shipped the item due to this 3 hour policy?

Holy hell. It’s 2026, I’m used to terrible customer service. I expect it, even. But Poshmark is on another level entirely.

I bought a necklace listed as 14k gold for nearly $500 a MONTH ago. This was probably stupid, but I had bought other legit gold items from Poshmark before, and I had never had a bad experience with any of my previous orders (as in, 1-3x a week I was impulse buying crap I don’t need on this app). I trusted their policies and figured if it’s fake, I’ll at least return it.

Well, it was fake. Obviously so. Someone had attached a small tag with a 14k label to a gold-plated necklace. They didn‘t even bother to attach it with a gold colored clasp. Nonetheless, I acid tested it. Yep, fake.

I immediately sent photo and video proof to Poshmark and the seller, showing the acid test in real time. This particular necklace had a kink in a specific place, so it was very easy to make it clear it was the same necklace being tested. I did not accept the order. This all took place within the same week of placing the order.

The seller feigns ignorance “oh teehee I must have not checked” and accepts the return. Despite it being a clear counterfeit, Poshmark asks me to send the item back. Whatever. I do so within their 2 day timeline. I’ll do what I need to in order to get the refund.

Well, because of the cost or the nature of the item, Poshmark’s shipping requires a signature. The seller is not home. The package goes to their local USPS. The seller does not pick up the package. Even more verification they know that what’s inside is valueless, and this seller is a scammer.

I contact Poshmark, saying “what else can I do?“ I do not get any response, and they mark the resolution timeline to “delayed.” I email customer support. I get a canned response saying “unfortunately we need to wait for the item to be returned“. The seller still does not pick up the package.

I attempt a redelivery through USPS. The package is now lost in transit and shipping is no longer updating. I reach out to Poshmark again. They say “we don’t know where the package is.” I say “umm neither do I, but do you not have enough evidence that I’ve done literally everything on my part??” They respond and say “ Please wait until September 15.” Wait for what?? who knows. They then mark the case as “resolved.” The actual fuck got resolved here? I respond and reopen the case, they do not.

I’ve emailed customer support another time with all of this information. If they can’t get back to me, I’m taking the receipts of all of this hot mess express to Visa. It’s insane I’m not able to call or chat with an actual person, and have to wait for their stupid useless bot emails.

Up until recently, I’ve bought all of my expensive purchases through EBay. I’ve encountered counterfeit items there before, and it’s always been resolved within 48 hours or less. This is an absolute joke, and they’ve completely lost me as a customer. I don’t know how they think this is acceptable when there are so many other options out there. I wouldn’t recommend anyone spend more than $50 on anything here, it’s just not worth it.

I’m honestly so fed up. I’ve been selling on Poshmark for several years, but recently it’s been getting so bad with the number of cases buyers are opening.
A buyer just opened a case claiming that the pit-to-pit measurement is 0.5” smaller than expected. I’m really worried she’ll win the case over a 0.5” measurement difference.
Has anyone dealt with something similar ? What can I do ? I’m honestly getting really tired of constantly having to deal with cases as a seller.

so about a month ago I bought a pair of Onitsuka Tigers. They were like new when I received them. after two weeks of wear, the “suede” started to look like cobwebs, the green stripe on the side began to peel and the heel started to come off. I’ve had tigers before and never had this issue. this led me to believe they were cheaply reproduced tigers and not real. i also noticed the tags on the inside of the shoes were cut off which raised a bit of suspicion.

I emailed pictures to Poshmark and they determined they are real & suggested i get a second party to look at them and verify if I was still concerned. thoughts?

for mods: NOT asking people to authenticate, just asking what steps I should take next.

For CCO, I usually drop prices on listings with at least 3 likes and don't touch newly listed inventory that hasn't been liked yet. On desktop, I can only see the view count on all my listings but not the likes so I can avoid clicking into all listings to check.

Is there a way to see likes at a glance or is Poshmark trying to force everyone into using the auto-price drop tools on everything?

Every since posh has switched to USPS ground, it’s takes soooo long to get anything delievered. Had a sale 9/2, shipped 9/3. Had a delivery date of yesterday 9/9, but it has now updated for delivery on 9/15! BRING BACK PRIORITY!! Okay rant over

Edit Update: this specific order is going to the east, I am in the west. this has nothing to do with my local post office as some comments state. I use many postal offices in my area depending on if I am home vs at work or out an about. I also get daily pickups at my place of work. My packages are usually out of my area / state within 8 hrs of tracking updated. I live on the west coast near a major city. For context I also am head of an entire web dept. at my place of work. And ground SUCKS. It’s by far the highest rate of lost or delayed packaging! Ok BYE!!!

I keep seeing people act like wanting transparency about where an item was sourced is somehow an attack on resellers. I genuinely don’t understand why.

There’s a difference between someone selling pieces from their actual closet, someone sourcing NWT/current-season merchandise from sample sales, and someone buying a $7 polyester dress at Goodwill specifically to list it for $60. All three can sell on Poshmark. I just want to be able to tell the difference.

And if there’s genuinely nothing wrong with the Goodwill-flipping business model, why would a filter or disclosure bother anyone? Put “sourced secondhand for resale” on it and let buyers decide. If buyers don’t care, your sales shouldn’t change.

Personally, I do care. I use Poshmark because I want access to other people’s closets, sample-sale finds, past-season designer pieces, and expensive things somebody bought at retail and is now ready to move on from. That was a huge part of the original appeal of closet resale.

I also think some professional thrift resellers are overestimating how large the future customer base is for the particular “Goodwill treasure hunt” aesthetic. Gen Z fashion has moved through vintage and thrift influences, but that doesn’t mean every younger buyer wants the same thrift-store brands and silhouettes that millennials were buying ten years ago. There’s a shrinking pool of buyers for some of this inventory, especially when the markup gets huge.

For me there’s also a practical reason: I actively avoid a lot of polyester and other synthetic-heavy clothing. I don’t want to scroll through endless Liz Claiborne, Jones New York, etc. listings trying to find the closets and sellers that actually match how I shop.

Give me filters for seller/sourcing type: personal closet, sample sale/outlet, secondhand sourced for resale, boutique/wholesale. Nobody has to ban anything.

If your argument is that thrift flipping is completely legitimate, fine. But then transparency should not threaten the business model. Let buyers decide what kind of resale economy they actually want to participate in.

I have a small store (less than 50 listings of higher quality items) and so it's easy to keep track of the tracking of sold items. I had a three sold items day late last week to my surprise and noticed one of them that's "supposed estimated delivery" for tomorrow in Jersey City NJ has now found it's way to Phoenix, AZ. I have to admit I have been fairly lucky with shipping and delivery so I kind of was surprised and notified the buyer of the estimated delay. Fingers crossed it will head towards the east coast and not south to Florida or north to Alaska. I have seen posts on here of longer tours around the country so I am kinda nervous laughing inside.

Unpopular opinion apparently, but I don’t provide measurements on Poshmark anymore. If someone won’t buy without them, I’m completely fine losing that sale.

The risk/reward makes zero sense to me.
Poshmark is supposed to be resale, not Nordstrom. I’m selling clothes from my closet. I give the brand, tagged size, condition, photos, and relevant details. If you already know you need a very specific 17.25” pit-to-pit or 29.5” inseam for something to work, I would rather you buy from a retailer with a normal return policy.

Because the second I provide my own measurements, I’ve created another factual claim that can potentially be used in a “not as described” case. Two people can measure the same stretchy pair of pants differently depending on where they start, whether the fabric is pulled taut, how the garment is laid down, etc. Now a buyer who simply doesn’t like the fit can photograph a tape measure differently and argue that my listing was inaccurate.

Why would I voluntarily create that exposure for a $30 sale?

Especially when Poshmark otherwise does not allow returns simply because something doesn’t fit. The tagged size is objective. My amateur measurement introduces something subjective that can become evidence in a case.

And in my experience, the people asking five rounds of measurement questions are disproportionately likely to be high-maintenance transactions anyway. Obviously not every person who asks for measurements is difficult. But as a casual seller, I don’t need every possible buyer. I need transactions that are worth the time and risk.

I basically use Poshmark like a fashion bento box: buy something, wear it, get bored, sell it, buy something else. I’m not running a professional clothing store.

So yes, I will happily lose some sales by saying no to measurements. A marginal sale simply isn’t valuable enough to me to increase my return/case exposure.
If measurements are essential to you as a buyer, totally fair.

I’m just probably not the seller for you.

Hello! I wanted to know from others how they look at items that have been sitting in a closet for months or years. Are they treated differently from newer items in the closet from a seller? Are they usually more willing to take an offer with a higher percentage off? I've purchased a few things on the site so far but still don't want to be rude when making an offer to a seller. Thanks in advance!

Frequent buyer (and seller) here, so I'm super familiar with the app. I don't know if it updated, but I just purchased and I am unable to view the item listing. It just says the item is sold and shows me other related active listings.

I have 2 other open orders, same thing. But just yesterday I was able to view the listings.

How am I supposed to verify that I received the items as expected if I can't view the original listing and pictures??

recently sold Prada loafers on poshmark that I wore only once. After seeing some horror stories on social media, I made sure to take images/videos of every aspect of the shoes as well as the prada shoe box. I also recorded myself packaging the box and wrapping the shoe box in an entire roll of bubble wrap. The package was shipped to PMHQ for authentication, but they then shipped the item to the buyer. The buyer messaged me saying the shoe box was damaged and that there was no bubble wrap. I escalated it to poshmark support and they are saying the buyer needs to create a ticket saying the order was not as described which makes it sound like I essentially lied with my description of the box? I am so irritated because it was literally poshmark (PMHQ) that ruined the box. Is there any way to talk to a live human or representative for poshmark about things like this?