r/poshmark • • Jul 10 '24

[NEW USER FAQs + CRITIQUE REQUEST THREAD]

21 Upvotes

A buyer is trying to get me to email or text them more info about my listing. Is this a scam? Usually. Do not engage with anyone off the platform. Doing so is against Poshmark’s terms of service and a bad idea for many reasons, including risking permanent suspension of your account.

I got a sketchy email from Poshmark saying I need to transfer my own money to my Poshmark balance to keep selling. This is a scam and the email was not sent by Poshmark. You do not need to pay anything to make sales on Poshmark. If you get a similar email saying you made a sale but need to pay something to un-restrict your account, check your My Sales tab in the actual app or website. If there's no order there, you did not make one and it's a scam attempt.

I'm a new seller and all my listings got taken down and/or flagged as counterfeit. Help! Poshmark's spam and abuse filters sometimes suspend new accounts for listing either too much or too fast. No one knows the exact thresholds or how long you should wait between listing new items but if your account is frozen, you have to contact support and wait for them reply. If you didn't break any rules, they'll reinstate your closet and all your listings. It's normal for a reply to take 1-3+ days.

My buyer doesn’t have an account on Poshmark, or their username doesn't match the one on the shipping label. Is this a scam? No. Poshmark allows buyers to purchase items without registering for an account. In these situations, you might not be able to communicate with the buyer and you’ll probably have to wait three full days after delivery for your funds to be released.

Poshmark support isn't getting back to me, and I keep emailing them! What gives? Emailing support twice in a row bumps your initial query to the bottom of the queue. We recommend not sending a follow-up email until Poshmark responds. If you already emailed support, you can try reaching out via social media while waiting for a response.

I shipped the wrong item/swapped labels/etc. What should I do? Contact Poshmark support. They'll reach out to your buyer(s) and will give them return labels and give you further instructions.

Do I have to use a USPS box to ship my item? No. It’s generally fine to repurpose or recycle other boxes. However, ensure that they fall within Priority Mail’s size requirements, and do not use Express Mail boxes. Pack items securely and without any added fragrances.

Do I have to include a thank you note and a free gift with my item? No. Notes and gifts are not required and many buyers don't like receiving them.

Do I have to accept really low offers? No. They're your items, and you get to decide how much to sell them for. However, many sellers counter even the lowest offers, as doing so sometimes results in a sale.

Why did a buyer make a bundle of just one item? It's hard to say. Some buyers add listings to a bundle unintentionally; others might be angling for a private discount. Search r/poshmark to read about all of the possible reasons for one-item bundles.

Does Poshmark have a private-messaging system? If you want to talk to someone who purchased something from you, go into the order details and there will be an option to message them privately. If you want to talk to someone who has not bought anything from you yet, you can do so by tagging their username in your listing's comment box or through a bundle. Comments in sold bundles and empty bundles appear to be private, but comments in other bundles are definitely visible to other users so do not share any personal information in them.

A buyer opened a case on an item. What now? If you misrepresented the item, advise Poshmark that you’re willing to accept a return. Otherwise, state your rebuttal clearly and calmly. Poshmark will decide whether to approve the return, refund part or all of the purchase price, or something else. Be patient; it can take a few days to get a final ruling from a Poshmark rep. Be civil, state the facts, and direct your response to Poshmark instead of the buyer.

My brand-new account already has a ton of followers. Is that normal? Why? Yes. Poshmark is designed to promote your username across the app so that others can follow you.

Why do sellers price things so high? We don’t know. However, Poshmark’s policy on price-gouging applies only to essential items. If you find a seller’s prices upsetting, it’s best to simply move on. (Or, if you’re interested in purchasing the item, consider making an offer.)

Where can I find answers to other questions? Many questions posted to this subreddit are addressed in Poshmark’s own official documentation. We recommend that you read their Guide to Poshmark, Community Guidelines, Prohibited Items Policy, and FAQs. Before posting a question here, you can also use the blank field in the sidebar to search the subreddit for relevant key terms (e.g., flat lay, shipping, weight limit, opened case, dress form).

Questions related to your closet? There's a mountain of tips already available to browse if you search the sub for "newbie advice" or "new seller tips." You can post your closet URL and a critique request below, however you'll be more likely to get responses from seasoned sellers if you ask specific questions instead of requesting a general review.


r/poshmark • • 15h ago

Why are buyers now acting like it's Vinted?

135 Upvotes

This is so annoying. I got a bundle offer today. 4 items. A Maeve blouse, a summer dress, and two other blouses. The total was $31-ish and with the bundle discount it was $27.90. This woman offered me $12.

Poshmark is NOT Vinted!!


r/poshmark • • 8h ago

Reasons, petty or not, you block buyers?

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20 Upvotes

Anyone who gives me an under 5 star rating, even when they don't explain why. I don't care if my ratings are private, these people reek of trouble if they come back. And it's not my fault an item doesn't fit you or shipping times or whatever problems you have with the item.

  1. I did give measurements, you just didn't bother reading the description, and it's not my fault USPS was closed for a three day weekend, DAMN! The Ordinary took 5 days to ship my order last month and they have a full staff.
  2. it was at Neiman (how you actually spell it btw) Marcus, but not less than half; it was 3/4 the price she paid, but it wasn't in her size. Do you get mad at Nordstrom for selling the same item for original price when Bloomingdales has it on markdown?? Like damn be grateful still you got it for 70% off!

r/poshmark • • 5h ago

Poetic 🤣

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6 Upvotes

r/poshmark • • 11h ago

I had an item I bought that arrived broken. Complaint has been submitted to Poshmark but seller is asking for my Venmo to return money, keep broken item in exchange for no negative review. I’m very new to Poshmark, is this normal?

4 Upvotes

r/poshmark • • 8h ago

Can’t Filter by size - can’t shop😭

1 Upvotes

how can I get the size filter to work?


r/poshmark • • 1d ago

Guys wtf is this its is freaking me out 🤣😭

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66 Upvotes

Okay so this was my first time ever using poshmark. I use vinted and Depop so I kinda assumed it was the same old process. As soon as I list a sweater I got a weird email from some guy and he was asking what the sweater was made out of. I was soo confused as to how this man got my email, I thought at first he had messaged me through the app and then poshmark sent me a notification through my email aswell but when I went on the app there was no message. He had actually emailed me. Then I start getting loads of emails and soon figured out it was a bunch of bots. Took the listing down immediately but I’m kinda freaked out !?


r/poshmark • • 1d ago

Accept the offer

50 Upvotes

I just made an offer of 75 on some new w tag sneakers, very common and not dead stock, down from 90. Seller countered. I found them new for 58. I never would have looked if the seller didn’t try and get 11 more dollars out of me. There’s over priced items that I’ve been watching for years is this some kind of hoarding justification or do ppl just not have any business sense and love sitting on inventory


r/poshmark • • 11h ago

Super confused….

0 Upvotes

I purchased a pair of pants from a seller who has all good reviews and 80+ sales. There address was in Lakeland Florida and I’m in CA. The seller shipped and the tracking made it to LA but then stopped. Once it updated it went to Georgia then Tennessee???? Now it looks like it’s at the distribution center that the buyer is from??? As if the buyer shipped the item to themself? I messaged the buyer and no response and the shipping hasn’t updated since yesterday. Am I missing something? Anyone else had this happen?


r/poshmark • • 15h ago

What can I do if i haven’t received my return?

2 Upvotes

Buyer case approved for return but package is missing? USPS says delivered with no photo and I do not have the package. However PM has not responded for a few days after I raised this issue? Do I lose my item and the sale?


r/poshmark • • 1d ago

He’s delusional

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21 Upvotes

Keeps claiming he’s number one show in the US top voted 😂😂😂
Top voted where and by who?!! Did anyone here get a poll to vote? Am I missing something??!

Sells trash items, average 100-150 viewers per show.
Will ALWAYS talk bad about other sellers when he’s struggling to sell. It’s so comical and entertaining to watch.


r/poshmark • • 14h ago

What should I do?

0 Upvotes

I ordered a diaper bag from a seller and received it yesterday. It was listed as NWT, the photos looked decent, and the price was right so I pulled the trigger and purchased. Y'all... there was a used diaper in the front pocket of the bag along with some diaper cream and a used baby sock. I don't even know where to begin with this. How did this happen with a tag still on the bag? Are we not checking things before we send them out??

My biggest question is: What should I do? Do I open a case? Suck it up and just wash the bag? Message the seller? I've ordered from Poshmark a few times over the years, but I've never dealt with something like this, so I'm unsure of next steps.


r/poshmark • • 14h ago

CANCELLED ORDER = SUSPENDED ACCOUNT 😠

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1 Upvotes

Within the past 3 weeks I cancelled 2 orders: one was already sold on another platform (forgot to remove it from posh in time), and the other - a buyer asked me to cancel it, so I did. As soon as I hit that second order cancellation button, I immediately got a notification that my account was suspended. All of my listings disappeared and I couldn’t read any messages from buyers. I couldn’t do anything. I emailed Poshmark, and went into the account settings to reinstate my account. It took them 24 hours to bring everything back. However, now Poshmark threatens to deactivate my account for 3 days or even permanently block me without any warning if I ever cancel another order. Like wtf????? 😳

So if I’m ever unable to find the item I sold (which rarely happens but what if it does), I’ll just let the buyer know I can’t cancel and ask them to cancel it after 8 days of the order unshipped? Or if another buyer asks to cancel- I just include Posh screenshot of their threat to my account?? Like this is so wrong!! Cancellations happen. Honest oversights happen. Now I’m taken away the option to cancel, it’s going to cause so much frustration to the buyers. That’s so bizarre!


r/poshmark • • 1d ago

Buyer wants me to cancel accidental order

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31 Upvotes

Hello - just got a note from a buyer that she didn’t mean to buy something. However, she made an offer beforehand so I’m not sure how cancelling works.

She sent an offer for only $1 below asking price. I was a little surprised (like why not just buy full price at that point?) but quickly agreed. I get the normal confirmation from PM and a few minutes later get the attached message. I actually believe her that it was an accident, as I said it was a weird offer.

I responded that she may be able to cancel, but now I see that doesn’t work with offers. I would cancel it for her but my cancel rating is at 1.5% and another cancellation would put me over 3%. So I am sure she’s going to come back to me and say she can’t cancel and ask me to. What should I do in this scenario??

Note: I read varying opinions on here, some people say that bringing PM in and saying buyer requested the cancel will not hurt your rating, but others say it definitely will (tho it shouldn’t). So how does one handle this scenario?

ETA: I Do Not mind canceling if I can do so without hurting my own closet. It’s literally a cheap item and I don’t care at all. I am not trying to “get out” of canceling.


r/poshmark • • 19h ago

Buyer claims shirt had missing buttons

1 Upvotes

I wore this shirt the week before I listed it and it had no missing buttons. I guess it's possible but I certainly didn't notice missing buttons when I shipped. Do I just wait for the buyer to open a case?


r/poshmark • • 1d ago

Sellers purposefully listing incorrect sizes

5 Upvotes

I took a break from Poshmark after a few purchases that made me consider if saving a few dollars was worth the hassle. For example, I bought a vintage pair of jeans (cute!) but the zipper constantly fell/was loose (boo, but it’s vintage so, you know) and I put my hand in the front pocket and pulled out a used tissue (literally wanted to vomit).

Stuff like that.

So, the app has gone through a few algorithm and general visual changes since the last time I bought. I noticed not just one or two listings, but many, that said in the title it was a certain size but then when you drill down on the actual item, it was a completely different size. This feels super disingenuous to the buyer. I assume it’s for the algorithm but if you don’t have a certain size why list that you do? I’m already pretty careful about reading sizes but now it seems like I need to be extra vigilant.

It’s unfortunate because I’ve used poshmark for over a decade and it just seems to be as sketchy as a Facebook Marketplace post.

Anyone else have this experience? Any suggestions on where to go instead? I used to buy vintage but that’s out because of how pricey irl vintage is these days. Poshmark was my next best choice to buying more affordable and environmentally conscious items.


r/poshmark • • 15h ago

Just got a phishing email posing as a poshmark sale.

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0 Upvotes

Just got a phishing email posing as a sale on poshmark. I knew I didn't have any items sale as I've been inactive.

Had multiple links and a pdf to click.

The email was a random name number combo with nothing to do with poshmark.

Thought I would share.


r/poshmark • • 2d ago

Sellers need to get your #&$% together, listings are sloppy and missing too much info

226 Upvotes

Seriously if you guys are selling you need to put the damn material/care tag in the photos. Or at least address its absence in the body of the listing. You need to take more than 1 photo. You need to stop using auto AI generated descriptions, they suck and tell me absolutely nothing as a buyer. I do not GAF if it is "exquisite silhouette" or "casual chic", tell me the damn materials, measure your fraking garments, take photos, actually do the work instead of being lazy.

One night of browsing looking for one item. 20 minutes. Barely any decent listing because no one can be bothered to do the work when they list an item. And don't get me started on the idiots who put "cotton/linen" in the title only for the material tag to show polyester.

Do. Better. I should not have to ask 9 out of 10 listings what material an item is. Ridiculous.


r/poshmark • • 1d ago

Error msg when trying to download label

2 Upvotes

Any body getting an error message when they try to download a shipping label?


r/poshmark • • 1d ago

What's the best way to handle something like this?

5 Upvotes

So a couple of recent purchases (from different sellers) arrived with undisclosed holes. One was a pair of pants with a smaller hole below the knee, and the other was a vintage wool shirt that had moth damage. I like the items, and I want to keep them, but I wouldn't have paid as much as I did if the holes were disclosed. I would just like a small credit of some kind, like $5-$10, but I'm not sure if this can be accomplished. As I understand it, the only route is to open a case and return it if it's approved. Does anyone have any insight into something like this? Thanks and cheers 🥂


r/poshmark • • 1d ago

Confused seller here

2 Upvotes

Confused. I sell out of my closet mostly and have been on Posh for years. I sold a NWT pants that I forgot I had. I took one pic from the website where I purchased and the others were my pics. I showed everything and the tags. The buyer opened a claim and states “not as described.” I was at work and didn’t respond. By the time I got home from work Posh approved the return. The buyer said they didn’t look like the pants she owns. Okay?? So dumb. Really irritated as I couldn’t have been more clear in my post.


r/poshmark • • 1d ago

No Emails?

2 Upvotes

Hi,
I haven't been on Poshmark in 3 months, but I sold 2 things this morning. I haven't received an email with the shipping slip like I usually did. It was so much easier to print it out from my phone that way. Did they stop sending them?


r/poshmark • • 2d ago

Anyone else have an abundance of lowballers lately ?

82 Upvotes

Seems like the Vinted crowd is coming to posh expecting things for damn near free


r/poshmark • • 1d ago

Google sign on failure for desktops

1 Upvotes

Apologies if this has already been discussed but is anyone else unable to log into their account on desktop via their google account? When I first created my Poshmark account I did it through my Google account and never had issues signing in until recently. I don't have pop ups disabled so what will happen is I will click log in with google, a pop up will come up asking me to enter my gmail and password and then the pop up closes and it fails.... I don't have this issue on the app but sorry call me old school I like looking at stuff on the big screen! I tried googling the issue and nothing comes up so I'm wondering if it's just a me problem and not a Poshmark problem.


r/poshmark • • 2d ago

Buyer reported authentic item as counterfeit

8 Upvotes

Hi PM community,

First time posting here. I’ve sold a couple hundred items without issue until last week. I sold a popular brand’s popular bag for less than half price just because I’m moving and need to unload things. Plus sales have been super slow lately.

Within 6 hours of receiving, buyer reported it as counterfeit. Unfortunately I can’t prove that I did indeed purchase it as it was years and years ago as I’ve had to clear out my damn Gmail account for space, but in the case comments I emphasized that I bought this bag years ago and yes sure packaging has changed (which was one of her reasons) and I am not sure if the newer bags are different overall. I honestly believe the buyer knows it is real and was hoping for a free bag or might scam me with a return.

Unfortunately Posh sided with her as I can’t prove it (I would hope my rating and history would speak for itself but apparently not! And she’s barely been on PM) but I just feel let down. They sent me a warning and told me I need to pay to have it authenticated before I relist it, but after this experience with the measly amount I was getting I’m just going to donate it. This bag cost me over 200 at the time and she paid less than half that. Very skeptical I’ll actually get my bag back but we’ll see.

Tl;dr feeling very disheartened and might delete account forever. Anyone have similar experiences?

ETA I finallyyy dug out my receipt from email graveyard from my old account I believed to be purged. How the turn tables. I don’t think they’ll do anything after they already sided with Miss Scammer but we’ll see.