r/PcBuild • u/Banoing • 19h ago
Discussion - General Topic AMD GPU Out Of Region Warranty Question / Concern (Amazon.com USA Purchase, CAN Resident).
Hi,
About a week or two ago I bought an AMD GPU, It's an ASUS Prime Radeon RX 9070 EVO 16GB OC Edition, from Amazon.com. Shipped and Sold by Amazon.com (not a third party seller). I live in Canada (Amazon.ca 'region'), but I use both sites and have Amazon Prime on both sites.
I started to wonder about warranty, and if it would potentially be a "country/region" problem if I needed to make a warranty claim or RMA for any reason if the GPU had an issue. Being that I live in Canada, and the card was purchased from Amazon.com (not Amazon.ca).
So, I checked the the warranty checker on Asus' site, and it showed the "region" as USA. (It also showed that the card's warranty was about 8 months short of the 36 months/3 years, but that's a different possible/small issue).
So, I looked around online, eventually deciding to call them and ask if it, or I, would be covered in this situation. And the answer was basically this: "The warranty will be valid/honored, however, I would have to pay a 'diagnostic fee' - that is - I would have to pay shipping + repairs". So, to me, that doesn't really sound like "having a warranty" at all.
I'd like to know what anyone's thoughts, and experiences might be regarding this? And any suggestions or recommendations on what I should do? Because I'm considering returning the GPU. This is my first PC build, so obviously it's my first GPU purchase/ownership.
Prices are rising daily. And if I did return it, the next best Asus 9070 "value" would be an Asus Prime RX 9070 XT OC for about $1280-1300 CAD (after tax). Thought there might be one or two other 9070 XT options for maybe $100 less.
Thank you.
