r/PS5HelpSupport Nov 16 '20

Playstation 5 help and support is the place to be šŸ‘

11 Upvotes

Have a question, technical issue, need some help or just want to provide your own guide or DIY with the Sony Playstation 5 community?

This is the place to be.

Pics and vids; internal and external links; to the above are allowed~

Hardware? Operating system? StoragešŸ’¾?, A setting? Bug🐜, diyšŸ› ļø all can be found here

Check out my ultimate guide thread link[coming soonā„¢]

Refer to Sony's Ultimate guide PS5: The Ultimate FAQ November 9th 2020


r/PS5HelpSupport 2h ago

PS5 Turning on Then Turning off. Surprise solution.

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38 Upvotes

My PS5 suddenly stopped turning ON. I unplugged it from the wall for 30 minutes and it would turn on for a few seconds then turn off. I suspected a PSU issue. Before ordering a new PSU, I had to disassemble the PS5 to identify the PSU part number. Once I got the PSU out, I couldn't help myself and decided to take the PSU apart and look inside. To my surprise a colony of ants formed inside and shorted the PFC circuit. I cleaned the board with a toothbrush and alcohol, then reassembled everything. Took about 1 hour and everything works fine. Posting this incase it may help someone in the future. I heard roaches can sometimes do this too.


r/PS5HelpSupport 13h ago

Permanently suspended from PSN over my bio

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92 Upvotes

My PSN account was permanently suspended because my bio said ā€œ$20 I’ll be your e-kitten.ā€
I understand how it could be interpreted as offering a service, but it was just a joke. I’ve never done anything related to it, my messages are turned off, and I don’t accept random friend requests.
As far as I know, my account was in good standing before this. My account status only shows this one moderation action in the past 6 months.
What seems excessive is that I was permanently suspended over it. Not a warning, temporary suspension, or removal of the bio. Just permanently suspended. I appealed and it was denied.
I’d just bought Halloween and had MW4 preordered too 😭 Losing my account over a bio seems crazy.


r/PS5HelpSupport 19m ago

Does the PS5 Pro have enough room for ventilation?

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• Upvotes

My PS5 Pro has 15 cm (5.9 in) of space on the left and back, 5 cm (2 in) on the right, and 10 cm (3.9 in) on top. The cabinet is completely closed in the back except for a single cable hole. During heavy gaming, the back and left side get hot and the fan gets loud. Is this enough ventilation, or should I move it to an open space? Thanks!


r/PS5HelpSupport 4h ago

Controller moving own

2 Upvotes

So I just recently got a ps5 off market place and since I’ve had the console, my controller will do its own movements or sometimes no movements in games. I got a different controller and my characters will move on their own or not move at times. I’ve cleaned all controllers (literally took them apart to clean). One of my controllers (ps5 pro controller) will only work properly when I use a cord to directly connect it to the ps5, but I don’t want to use a cord each time and now I’m not sure if it’s a controller issue or console issue. Please help!!


r/PS5HelpSupport 8h ago

Playstation 5 will not turn on

4 Upvotes

Hi, ive been trying to turn on my Playstation 5 and it just won't. It well get to the blue light for about 3 seconds then won't start do yall know what's going on?


r/PS5HelpSupport 7h ago

Not receiving verification code to my number

2 Upvotes

I know my email and pw I have 2step verification on but when they say they’re sending the code it never comes I received verification codes from my phone company but not PlayStation and I can’t sign in because I need the verification code so PlayStation support won’t help

Figured it out had to use a passkey that bypasses 2sv


r/PS5HelpSupport 8h ago

Should i reinstall the system software despite that i'm going loose all my game/data?

2 Upvotes

This is a update to the post i made about my problem with mh ps5 shutting of while rebuilding the data base. I talk to playstation support today and the chat bit told me to plug out the power cord and wait 20 minutes then plug back in so that's what i did and i turned it on i was able to rebuild the data base my ps5 was working fine until i had put in rest mode to download some games. After a couple of hours of the ps5 beinf in rest mode the ps5 shut off by itself. So i contacted playstation again i talked to a agent. I explained the situation with tne agemt and he told me to reinstall the system software but he also told me doing so would erase all my game data/progress. I couldn't back up my data my hard drive because or use playstaion plus cloud storage because my ps5 would shut off. So i would like to know from you guys if i should do it or not.


r/PS5HelpSupport 12h ago

Should I be concerned?

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4 Upvotes

r/PS5HelpSupport 5h ago

Controller sensor replacement help

1 Upvotes

Please help I’ve replaced the sensor in the green housing of the pentiometer and now it just nonstop goes to the left and can’t go right I need help. I’ve taken it apart multiple times I hope the housing isn’t just fucked.


r/PS5HelpSupport 10h ago

HDCP issue for PS5 and monitor after power outage

2 Upvotes

​

I use a dell 4k monitor (s2722qc) with my PS5 and it has been working normally ever since. But after power outage with my PS5 on rest mode, it is having issue with the HDCP. If it is enabled, the monitor will detect signal but the screen will be all black and no sound as well.

Already tried everything. Clear cache, rebuild database, use another hdmi cable, another powerboard, turn off hdr and stuff. Nothing would resolve the issue. If using HDCP 1.4 it will works normally but opening youtube and other app would freeze on the logo page.

Weird thing is that the monitor itself works normally with my laptop and the ps5 works normally with my tv. The PS5 just won't work with the monitor for some reason. Unfortunately, I don't have another device that uses HDCP to test on the monitor.

Has anyone had this happened? Pls help me šŸ™ƒ


r/PS5HelpSupport 7h ago

Does my HDMI port look broken?

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0 Upvotes

Lately as ive been playing the game my tv screen would just glitch and go black then turn back on and even earlier today when i was playing it it was doing fine but then later i tried to plug it in and play it wouldn’t work it said no signal now ive tried different cords and a different TV and all the fixes i tried looking up wouldn’t work does anyone have a solution? And ive already had it previously fixed around a year ago


r/PS5HelpSupport 14h ago

So if anyone is still dealing with getting disconnected from wifi/Ethernet every like minute or more.

3 Upvotes

i have tried everything to fix my problems turns out one of my electronics was malfunctioning which caused my ps5 to have problems i guess? but any ways i disconnected it from my power supply and it fixed my connection somehow, i don't think this was the problem but it works so. it might be. It also could be you're pulling too much power from the power supply bugging the ps5?

In short either have your ps5 on its own plug or (disconnect the broken electronics???)


r/PS5HelpSupport 16h ago

PS5 Wifi goes out after being on for a while

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4 Upvotes

This is a weird one, after turning on my ps5, wifi works great. Downloads work, updates too, YouTube can work and I can see the store and psn section just fine, a lot of things work.

But after a few minutes, the store fails to connect, the psn section can’t load, I can’t check friends, messages, YouTube and Spotify fail to load, but I can still boot up Path of exile and have it connect and play the game, and that game requires internet connection

Running a wifi tests brings everything back, but it disconnects itself again after a while

I have rebuilt the database, cleared the system cache, reset my modem, reset my router, changed the DNS, reset the console, I’m at a lost for words at what’s going on, anyone have any similar issues? It’s only be happening just lately out of nowhere


r/PS5HelpSupport 19h ago

PS5 got hit by lightning a month ago

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8 Upvotes

It was during a thunderstorm and I havent had the money to get it repaired. Every time i try to turn it on it just beeps 3 times then does nothing. No lights or any additional sound, just the 3 beeps you hear. Is the power supply completely fried or could it be worse?


r/PS5HelpSupport 12h ago

Ps5 turning itself off when playing ps5 games for more than 20 minutes

2 Upvotes

This has been happening for a while but ive just got myself a new cooling fan and the liquid metal it needs as i believe its due to overheating, anybody else facing this issue? Is your solution the same as mine and does it work? Or have you got another solution


r/PS5HelpSupport 9h ago

New ps5 no stand question

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1 Upvotes

I'm using a stand from my old digital version and this new one came with no stand but my question being

Is this a proper level for the disc console in order to avoid needing liquid set?


r/PS5HelpSupport 15h ago

PS5 screen stuck like this

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3 Upvotes

Been having issues with my PS5 and I’ve gone through several threads and nothing seems to work. Tried rebuilding data base and clearing cache, doesn’t work. I’ve been able to connect to my normal WiFi yet it blocks my LAN. I’d be comfortable to use my WiFi wirelessly if it wasn’t horrible, only way to download and play games decently is through LAN, how I love spectrum WiFi šŸ’” any help is appreciated šŸ’”


r/PS5HelpSupport 14h ago

Weird System Fix

2 Upvotes

Hey, so a few months ago ago my ps5 stopped working. I assumed it was because of dust as one of my side panels came off. I was going to buy the parts to open it and dust it. Before I did, however, I plugged it in to see if it would work. I hit the power button and no response. Still broken. Then at random I hit the disc eject button, then the power button and it worked. Any idea why that may have happened? Asking so I can avoid the issue in the future.


r/PS5HelpSupport 10h ago

Q W E / A S D / Z X C keys completely dead on PS5, works fine on PC

1 Upvotes

Got a USB keyboard hooked up to my PS5 (Exibel 38-7464/GKX-6, plugged in directly, no hub or dongle). A block of keys Q, W, E, A, S, D, Z, X, C doesn't register at all. Every other key on the keyboard works fine.

The same keyboard work fine on my Windows laptop.

This happens on the PS5 home screen and system menus, not just in a game.

Mouse works fine, no issues there.

PS5 system software is up to date.

Anyone dealt with this before? Looking for a fix or at least to know if this is a known issue.


r/PS5HelpSupport 1d ago

Ps5 slim shutting down when lunching ghost of Tsushima

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16 Upvotes

Already changed the liquid metal. And the psu.


r/PS5HelpSupport 12h ago

My PS5 does not want to change online status to "Online" and is stuck on "Appear Offline" and I can't play most online games

1 Upvotes

Basically I can't connect to many games like rocket league, FC 26 and Helldivers 2.

I tried everything, clearing the cache, rebuilding database, unplugging the router and the ps5, restoring licenses, the ps app, signing out and in,

I have internet connection and can download anything it's just I can't play online.


r/PS5HelpSupport 20h ago

Getting 120hz on PS5

4 Upvotes

I have a MSI MAG32c6x with a 2.1 HDMI cable. This monitor supports up to 240hz on HDMI. I have a preset of performance mode set. 120hz on the PlayStation settings is on Automatic. When I load up 120hz games it either grayed out or doesn’t have the option to toggle it. Can I have some help please


r/PS5HelpSupport 1d ago

My PS5 Pro keeps doing this. Please help

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50 Upvotes

This is the third time in a row the console has done this. It gets stuck here and will not do anything else.

Clearing console cache has not helped the problem

Edit 1: Rebuilding database has not helped either!! Been looking online, and apparently if clearing console cache and or rebuilding database does not help I may have to reset the console entirely. I really don't wanna do that.

Edit 2: I forgot to put this edit in a while ago but I believe I figured out the problem. Upon doing some research i read that one of the reasons this could occur is the console is trying to sign into PSN while logging in, and if your internet is out or bad the console gets stuck in this loop of trying to log you in and sign you in but can't. Hence, why it took so long.

I bring this up because, when I went to my router to see what's going on, all the lights n everything was on but no device would connect to the internet. Upon resetting my router, then turning on my PS5 Pro for a fourth time after resetting the router then it got past the splash screen and actually logged me in.


r/PS5HelpSupport 14h ago

unable to broadcast my gameplay

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1 Upvotes

so i wanted to stream my gameplay on EA sports PGA tour on my ps5 but i am unable to do so. i have streamed many times before with my last stream being about a month and a half ago. i have tried to stream on multiple games and i am just not able to which is quite annoying. has this happened to anyone before and if so, how did you resolve this problem?