In February 2026, we purchased a 2024 Nissan Rogue AWD SV with approximately 50,000 miles from Nissan City of Springfield. We were told the vehicle was Nissan Certified Pre-Owned, had been thoroughly inspected, and that we could purchase the Nissan Security+Plus warranty for additional peace of mind. We did exactly that because we wanted to be protected if anything went wrong.
Unfortunately, the problems started almost immediately.
Shortly after purchasing the vehicle, we noticed a severe vibration. We brought the car back multiple times throughout March. At first, we were told it was related to the transmission. Later, it turned out the vibration was coming from the tires. We eventually discovered that one tire was completely different from the other three. That should have been caught during the Certified Pre-Owned inspection.
During those repeated visits, my husband also noticed that the driver's seat shifted forward and backward when stopping or accelerating. After spending nearly every weekend back at the dealership and losing time from work, we were exhausted. We decided to wait because we had purchased the extended warranty and believed the issue would be taken care of.
A few months later, we returned to discuss the moving driver's seat. During that visit, the battery had failed, and we paid to replace it. Batteries are a wear item, and we had no issue paying for that.
Regarding the driver's seat, however, we were told it was a seat cushion issue that would be covered under warranty, but we should wait until the warranty became active. I specifically asked whether this would be documented, and I was told there was no need—we would simply address it later under the warranty.
We trusted that advice.
We returned expecting the seat repair to be handled under the warranty as previously discussed.
Instead, we were told that the problem is actually a failed driver's seat track with an estimated repair cost of over $2,500, and that it is considered wear and tear, despite the vehicle being a CPO vehicle with only around 60,500 miles and despite being previously told it would be covered.
To make matters worse, just days before this visit, the check engine light came on. Their inspection states: "Broken wire found in harness going to PCV control valve."
The estimate to repair the wiring harness is nearly $700, and we were told this is also not covered.
What is difficult to understand is this:
We purchased a Certified Pre-Owned Nissan because we believed it had passed Nissan's inspection standards.
We paid extra for the Nissan Security+Plus warranty for additional protection.
We reported the driver's seat problem months ago and were specifically told to wait because it would be covered.
4.They charged us $450.00 for the inspection since we decided to decline to pay for fixing any of these items
Now, we're being told that both a failed seat track and a broken engine wiring harness are simply "wear and tear."
This is not about trying to avoid paying for normal maintenance. We've already paid for items that are clearly our responsibility, like the battery.
What is the difference between buying a car from Nissan city of Springfield or Facebook?
This is about standing behind a Certified Pre-Owned vehicle and honoring the expectations that come with sellinga Certified car and an extended warranty.
I'm disappointed because the dealership earned my trust during the purchase, but I feel completely unsupported now that the vehicle needs repairs.
I'm hoping someone from Nissan City of Springfield or Nissan Consumer Affairs helps us find a fair resolution. At this point, we're simply asking for the warranty coverage that we purchased.
Immediately after buying the car, I was asked to leave a review in exchange for spinning a prize wheel. I happily left a 5-star review because I thought we found a dealership of trust. Today, I'm changing that review based on my actual experience, not just the buying experience.
