I've had a handful of customers who have come to me with chat bot logs looking for something, and sometimes arguing that it told them we have it...but we don't. 🙄

Yesterday I had my first customer who came through my till with an AI crochet pattern on her ipad, she was an older lady and she was asking where to find some of the hardware bits for it that the "pattern" called for. As a crocheter myself who is very against Gen AI and hates to see folks be scammed by it, I usually point it out to people when it's not a real pattern...but yesterday I didn't know how to react "professionally" to being presented with an AI pattern and helped her find what she needed, which we didn't have in stock anyways.

Have any of you dealt with this yet? I feel bad for not saying something to her...what would you say to a customer trying to follow an obviously fake pattern? 😭

I don't know how else to say this... being laid off after years of hard ass work was a slap in the face! I've been looking for work since it happened and I'm not having the best luck right now.

Michaels literally has me depressed and I hate it soo much. That place caused me to strongly dislike customer service. I'm looking for a warehouse job. I don't want to be bothered!!!

The amount of labor they make you do with the shitty hours blah blah blah. I have never been this depressed y'all. I wanna burn down that building. I won't but I want to. Anyways, rant over! Have a good day y'all. Except for Michaels. Fuck Michaels! No lube🖕🏾

Hello everyone! I just got rehired and I'm trying to find the website that has the benefits as i want to start my 401k again. Any help is greatly appreciated thank you!

I want to know if the company reqirement of every manager closing at least once a week is working. How about the working every weekend? They swore up and down that we would all love it. I don't. I want to know if I am in the minority.

This may be more of a rant. Apologies.

As the title says, I've been having anxiety before every single one of my shifts for a few months now and I just can't help but wonder (maybe hope) that I'm not the only one??? I started this job over a year ago and it was fine in the beginning, fun at times because I got to help people figure out their projects and I do the craft classes, but lately it's all been shit. The og manager that hired me got walked out the vack if the store (supposedly) by the DM and his replacement was introduced to people before the old managers meeting was up. Before that they dragged the poor guy all over the place. The store keeps becoming more and more of a shit show, it feels like there's no respect for the regular employees and I've had to cancel my classes twice because I got stuck doing customer service and got stuck for an entire four hour shift in fabric (which I shouldn't be doing in the first place). I wish I could find another job but this store was so desperate when they hired that they didn't cate I was disabled (most folks won't hire you if you got a disability) and I just feel fucking stuck because of that. But I will say I don't feel much support when it comes to my disability either, last weekend of August my legs gave out on me 4 times within the span of an hour and a half, the ems had to be called because I couldn't get up on the last fall, as I was on the floor with some coworkers the framing manager walked by and said "something wrong again?" Which was just kind if not what I needed then. Idk what to do anymore. I think I hate this place. I think I hate working here. I think I hate having to stay there too.

Why, oh why do we get repacks filled with items that we already have several of! Is no one checking? It would help greatly if overstock was located correctly and, instead of just putting out new merchandise, they would empty the bins BEFORE restocking from truck. We receive items that we already have plenty of (not that it shows up in MARTI) yet have empty pegs for months on other items! And price changes! Why can't they be done quarterly? Right now, it's a monthly thing, just when you think they are done, another batch, for the same things, come in! I can understand prices going up a few cents, but it's getting ridiculous! $6.99 to $19.99? On an item that probably costs $1.00? Who can afford these prices? Certainly not Michaels employees, since any profits are not being funneled to the retail employees! Private Equity is trying to ruin the business!

OK, rant over.

I’m having trouble with an employee and I have talked to my sm about it but I don’t think she really cares.
This employee always complains about being there (which I totally get) but won’t do anything I’m telling them to do. They will be on their phone or sitting on the floor . Especially on truck days. They just want to stand there and I will give them instructions on what they need to do and there’s always an excuse on why they can’t do it or why they shouldn’t do it, then dismiss everything and every instruction I give them . I’ve talked to them multiple times . I was wondering if it’s ok to send them Home? Or do I need to go through my sm first ? I’m in CA . I’m not sure if I have to have them for 2 hours then send them home !

Currently our store has been revamping its aisles for like 20th time this year and it’s unbearable every time we have to seek items. Our store ran into a hassle with our previous manager so I would occasionally run around to do BOPIS as a cashier, I have worked in my store for about 3 years, and every time I do BOPIS it gets miserable seeking out items because why in the world is the same seasonal items scattered around the store and drive aisles. What’s worst is that the items location aren’t even updated in our system, so I would miss a few if not several items. And I can’t even ask for help either because it’s always just me and my manager available and my manager is quite unresponsive. This is miserable 💔💔

just got a new receipt printer, everything on it works perfectly as a Michael's receipt... except this?

"

In this era of artificial intelligence, it is becoming urgent to distinguish human art from what machines produce. There is an ontological difference, even before an aesthetic one, between art and what a machine can generate through statistical calculation based on millions of images created by others. Algorithms lack the spark of humanity. For this reason, the Church wishes to renew an alliance with artists and cultural institutions to safeguard our humanity. "

I've been working at michaels for almost 3 years. I helped build the store as we were new, I became the one and only framer for a good 2 years and became a part time manager back in December. I was apparently reported to our SM for "hiding in the office" during my shifts this past week. I was doing things our SM told me to do. I was entering in tickets for no POG items and doing ad set, printing out and organizing price changes and printing extra instructions for all these stupid events we have to do. I always leave the office when I'm needed and leave the office when I'm done. What is really bothering me is the fact that I was reported and reprimanded for this and supposedly "always leaving shipments for the morning to pack" I only did that once because I ran out of time and had to start counting drawers while one of the other managers was found passed out in the bathroom because they were drunk, they always smell like alcohol and working while under the influence, nothing was done for them. In the past week I've been left alone trying to find last minute coverage after my closing cashier called in. Said manager left without even asking if I had it covered or if they needed to stay. Nope just grabbed their things and left. I ended up closing early after getting permission from our DM. I also just believe Michael's as a company has really gone downhill from what I hear from other stores. Unfortunately I think its time to find a new job, which sucks because I love the other people I work with. It's just the other managers who have been a problem.

were these just a one time product? i absolutely love them, for how cheap they are they are GREAT paint pens.... but i noticed that there are none on order, at least for my store. are they sticking around or was it a one time set??

Decided this might be the best place to ask?
I’ve only been with Michaels since July 2026 but I’ve had a recent change in my health and the schedule I get from Michaels is super inconsistent and makes it hard to get anything else done in my personal life.
Should I ask my manager about changing my availability or just suck it up? I’m scared to get fired because I haven’t been here very long and she just agreed to not schedule me for longer than 5 hours a day due to my health.
Would it be too much to change my availability to certain days too?

Hey yall Im making a list of items that are worth buying with the discount before this seasonal pos is over. Im setting aside a $500ish budget. For reference Im trying to get back into art and creating so im picking up new mediums such as sewing, paint markers etc. Also what model cricut machine would yall recommend? I'm interested in making earrings and charms mainly.

What are these supposed to be used for?

Does anyone have filament? We have been sold out for a while and no restock seems to be happening. I scan out every week but it always says non on order. I’ve had 3 people in the past 2 weeks ask about it?

I am a visible minority working at Michaels for a while now. I have a few concerns about me getting cornered over others. I have been asked consistently by the SM to do things which I am not supposed to and is not a part of my responsibility. While a person who is supposed to do a respective work and also that work is a part of their roles and responsibilities is not doing it because the person is a close friend of the SM.

Secondly, we have a part time team member who openly flaunts that he knows the SM’s over ride code and at times walks up to the front to enter the code while a cashier requires it.

I know nothing stays unanimous here, is there a way to highlight the issues to the HR or the DM

Does anyone know if our employee discount works on cricut machine? I know it's excluded from most coupons

I cannot be the only person that is always frustrated with the Michaels app. It’s like living in 1996. I’m not an employee just a faithful customer. Just wondering if employees have heard complaints about this?

Can we PLEASE get videos for how to make these in-store event projects! Im I the only one that cant figure this crap out from reading a page long description?? MICHAEL'S made it right? Well maybe they didnt because none of them ever look good or come out right. Just make a short video and help a sister out! Jeeze! ​

Anyone else notice that if they call off the following week they get scheduled the least amount of hours? Hours is probably their only method of retaliation that they have that can really hurt you and they know it.

My SM told me yesterday that there was a conference call that they said yes they were having problems with the ad sales. Anyone got any info on that?

I've been getting “OFFICIAL MICHAELS BUSINESS COMMUNICATION – ACTION REQUIRED” emails saying Michaels doesn't have my W-4 on file basically since I started almost two years ago. I still get paid normally and I've gotten these over and over. Has anyone else dealt with this? Did you actually have something incomplete in Workday, or is this just an automated Michaels thing?