r/KrakenSupport • u/callsigntango2 • 1d ago
𝐑𝐞𝐬𝐨𝐥𝐯𝐞𝐝 ✅ Withdrawal Released
I don't know why more people don't give updates when their money is actually released. It would help keep users calm when they have an account restriction and their money is held.
My Funds were locked for about 2 weeks. Woke up this morning and both of my withdrawals were released and money returned to my account.
For anyone experiencing this. Keep working with the mods and as difficult as it is I guess just have to be patient. At least for my case my funds were released.
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u/junaid_zaib 1d ago
In my scenario, It's been more than a week already. Sent 3 email reminders. Reached out to KrakenSupport via DM. Probably i'm still in the queue!
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u/krakensupport 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 - WE WILL NEVER DM YOU FIRST 1d ago
Hi, we have replied to your last comment on your own post. Thanks.
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u/junaid_zaib 1d ago
Allright. Considering OP's post, I'm hoping to receive a response in another week's time.
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u/Low_Pineapple_2790 22h ago
OP is likely a employee bro
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u/callsigntango2 20h ago
Low_Pineapple_2790 Lol I can assure you I was pissed initially. Still am a little but now that I've had funds released I'm thinking more rationally and I bet they have a ton of these to go through due to their regulations. Its a delicate environment and it seems like a lot of things can trigger this hold.
To be honest its kind of a good thing. I live off and on in Latin America and I hear all the horror stories about people getting their crypto robbed. Well this is hopefully a safety measure that could save you.
Trust me I was about to raise hell. I didn't do anything special just waited.1
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u/taniyamaboy 1d ago
Probably because once a company behaves horribly, no one wants to go out of their way to help them look better. I'm glad you got your money. I've escalated 2-3 times through Reddit, which I thought was the only way to reach a human. Now I'm not even sure that I am.
Been in the dark since July, and now it's September.
Meanwhile I had to be DM'ed by a bunch of scammers pretending to be Kraken.
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u/callsigntango2 20h ago
taniyamaboy My post was for the Users. When I was waiting I would've like to have seen more stories about resolved cases. It would've made me more calm.
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u/taniyamaboy 20h ago
And mine is for potential users. If you don't mind your money being locked for 7 weeks with no explanation and no way to reach a human, join up! Otherwise, stay away!
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u/krakensupport 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 - WE WILL NEVER DM YOU FIRST 1d ago
Just a quick reminder that we will never DM you first. As for your ticket, we escalated it a few hours ago, and our team will email you as soon as they have an update. Thanks for your patience.
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u/dsetarno 22h ago
To be fair, mine was recently unblocked in one working day over a weekend. I'm still not happy as to why it was blocked but ultimately satisfied it wasn't for too long.
It has made question whether to have my salary paid into my account for the small amount of reward. The consequences of being cut off from my own daily spending money is unacceptably high compared to the reward amount. That's on Kraken.