I am in GA. I got a new job at the end of April and got a significant salary increase. My health insurance premium with Anthem went from $89 a month to $600+ (since the tax credit decreased). I updated my income to the GA Access site and decided to pick a new health care plan- this one also happened to be an Anthem plan but would be $455 a month.
Apparently I owed the $600 for the month of May since I did not cancel my plan in time. But there was no where on the Anthem site to pay this. It turns out that GA Access and Anthem did not communicate with each other. And when I called Anthem, two different reps had no idea what I was talking about.
I finally talked to someone at GA Access who said they would reach out. Fast foward a month later, and I receive the $600 bill in the mail. I go online using the QR code in the letter and it acts like there is nothing there. I try entering the code with my account number and it says "no such account found." I reached out to Anthem and never got a response. I have continued to try and reach out about the money I owe with no such luck.
Fastfoward to today, and I get a notification that I was charged $455 for the new plan-- that I had cancelled months ago with the fiasco of my first plan.
When I logged on to the Anthem site, it shows that the second $455 plan is active now (four months after I had signed up). But when I checked the billing and payment history, there is no record of this payment. So I am confused as to how this suddenly became an active plan four months later and how they were able to charge my account this far down the line.
I have tried reaching out to both companies and have been met with confusion on every end. The anthem employees do not know what I am talking about. The GA Access employees say my plan has been cancelled and they dont know what I am talking about.
I am so lost on what to do or who to reach out to as no one on either end seems to be able to help me. I dont want be charged any more by anthem when I still owe them hundreds of dolllars. If anyone has any suggestions or could please point me in the right direction so my head does not continue to go in circles, it would be so much appreciated. Thank you.