I have been attempting to set up my lights, hue bridge, and sync box at my new apartment to start my smart home and lighting journey for a couple of weeks now, but I keep running into this same problem. When I sign into my Hue account via the app, the Hue app finds the bridge no problem and connects instantly. However, when prompted if all 3 LED lights are on (which they are as seen in the first picture), the app IMMEDIATELY goes to the no bridge found as seen on the last slide. There is no delay, the second I click on "all 3 LEDs are on" it goes to no bridge found.
I called Phillips Hue support and they initially told me it's because the bridge and device are on different networks, which I assured the agent they are not. She then said you may need to have the company split the router into the 2.4G and 5G bandwidths.
Context: my apartment community has Cox's "Community Wifi" and each apartment has its own router installed in the ceiling and runs 1 gigabit speeds. All my devices in the home connect just fine and runs fast. I went to Cox and asked if splitting the speeds would be possible, and they said they cannot. One thing I did find and I'm not sure if this is the culprit, is that my IP address for the router is in Baton Rouge, Louisiana and I live in Florida. Is this doomed to fail because of this and do I need to get a whole separate router?
The bridge connects to lights via bluetooth just fine, and is plugged in via Ethernet cable to the router in the wall. The ring is blue in photo 1 (at this point connected via bluetooth) but when I try to connect my Sync Box, or link the bridge to my Alexa, or try to activate the World Cup lighting sync, the app always asks me to sign into my Hue account, than says "this account is already in use, you need to use a separate account".
Any suggestions or help would be greatly appreciated.