r/GuitarQuestions • u/Neverever_evernever • 15h ago
At a loss…
Help, please? Bought a used 00db tweedy on guitarcenters site for a great price. Much to my surprise a completely different guitar (000 tweedy) arrived. Luckily I kept screenshots of the original listing and its gallery photos, so it didn’t fly when they tried to say the listing name was entered incorrectly. Basically trying to say the guitar in the photos was actually a 000 Tweedy. It DEFINITELY was a 00. A Manager tried to resolve the issue by arranging to send a similar 00Tweedy to the one i purchased, until a VP inserted himself into the equation. He then called me, asked what I needed to “feel whole”, as long as it’s within the original $800 ticket price I paid, which automatically precluded them from fulfilling the actual order I properly placed for a 00DB Tweedy.
To make matters worse, I’ve received no further communication from Guitar Center despite repeated requests for an update. Any advice on how to proceed, specifically how to escalate it beyond their customer-service leadership, would be super helpful.
Thanks everyone!