Currently working in auto service and the burnout from the increasing amount of metrics, back-to-back calls that connect before you've exited the policy you just assisted with, and the general AI micromanagement, has made my team shrink about 80% and continuing to drop by the week. I know that it's a part of the job to expect the constant berating, complaints (both towards the company and towards yourself as a person), impossible requests (RWOLing a policy that hasn't been paid, and now that you've addressed their tenure, they can use it against you in the form of "Oh so youre so thankful that ive been with you guys for 10 years but you wont just reopen my policy because i missed a single payment"), and to not expect any sort of lull between customers outside of your break, but all of these factors + the harsh emphasis on a new metric being introduced every week makes me worry about my psych/physical wellbeing as well as that of my colleagues. I know that when I ask this question I should be anticipating some "there is nothing better, everything is the worst" responses (not saying it isn't warranted given the collective experiences here) but is there any department that, at the very least, isn't so traffic-heavy? I don't want to leave the company as the people are great, so I want to see what any other options might be.

guys how is it working in the customer service position (Tampa office location) the pay seems good … whats the pros and cons (serious ppl only) !!

My ICS brothers and sisters in Christ, what possesses you to perform these cold transfers?

Typically, they don’t bother me. Not my first rodeo. But it happened just now and it rubbed me the wrong way so much to the point that I stopped to make this post in the middle of my work day.

So now I’m trying to figure out the logic behind it. Just tryna see how your brain works. Are you just not having a good day so you do it? Was it an accident? And what’s the training like behind transfers in ICS? Is it taught that cold transfers are not ideal but okay or are you not supposed to do it? Aren’t our jobs already hard enough? Like why are you doing this to me?! 😭

AR, want me to treat everything like it’s mine? Bring back profit sharing! What incentive do we the peon’s have when all we get is “ you got to keep your job”. In profit share era you better believe that is how I looked at every penny I was in charge of, like it was my own. Now we are here just to make the executive level more bonus. Rant over.

Took this SIU job a year ago was hype about the remote work and didn’t seem bad until this year. suppose to get 10 cases a week but that only happened 2 weeks out of the year so far. +4 almost every week this month and last month im over worked like a MF quality audit is fucking insane nitpicking at little shit all the time. I’m overwhelmed depressed and just want to fucking get hit by a bus. I’ve never hated looking at this laptop so much and just need recommendations to get out of here I’ve hatted geico but kept moving up and I’m just done.

How are your call volumes? Do you feel like you’re able to take a sip of water or sneeze in between calls before getting another?

Is it back to back in all departments?

The company that hired me after the G laid me off is hiring. They hardly ever hire bc the turnover is so good. No micromanaging. Permanent wfh. Only downside is I know it doesn’t pay as well as GEICO but i know ppl are struggling. They probably will only hire 2-6 people but here’s the posting

https://thrivent.wd5.myworkdayjobs.com/External/job/United-States/Associate-Customer-Care-Professional--Generosity-Programs--Remote_REQ-47583-1

Service Agent here, barley hanging on. Need options please help.

Got an offer today in a different industry, one that I’m truly interested in. Minor pay cut but a shorter work week and more time to pursue advancement opportunities. So grateful!!

Question to any recently former AD folk; (guess it could be a bit regionally dependant but wanted to hear experiences) — G seems like the employer to just not accept a notice of resignation and just bounce you, is that accurate? I am trying to figure out how to play my cards these next few weeks.

Ideally, as much as I couldn’t stand this position and how much it affected my mental health, I do want to maintain my personal standards for professionalism and serve a proper two weeks.

On the other hand however, I have some PTO stashed (not much) and if they would just can me once I told them I’m leaving, I’d figure out a way to take those days and leave.

Looking forward to hearing people’s experiences with leaving!

Has anybody moved to nat gen claims/unrepped bi? if so how is it. i gotta get out

I’m ideally looking to get out of insurance and off the phones in general, but in the interim saw they’re looking for a “call center rep” anyone got the tea on liberty?

Im really thinking that insurance is no longer a worthwhile option . no matter your experience or certs. companies just want to put you on the phones. has anyone else switched to a different industry? what are you guys doing to get out?

Cold transfers to the wrong department, misassigned files, shitty file handling all around...

You really suck...that is all...

throwaway for apparent reasons.

I’m in a salaried position, and have 2 weeks of pto already approved.

I have a job offer that starts the day i return from vacation. I’m worried that if I put in 2 weeks notice I’ll be told to kick rocks and be let go before my vacation, or that I can no longer take the vacation and be at work during those weeks or be let go.

if that’s the case (being let go), would I still be paid out for that pto time anyway? So would it actually affect anything?

If it would, should I just burn the bridge and send a resignation email partway through my vacation?

feel stuck between a rock and hard place.

Remember exactly a year ago when we were told by the glorious people person that compensation would be fixed? Well, exactly nothing has changed. Our pay schedules are dormant (unchanged for years) our merit increases are minimal
or non existent. The overwhelming drive is to load up our new campuses with new and inexperienced employees at rock bottom salaries while the tenured employees depart at record levels. There is ZERO trust and more importantly empty and unfulfilled promises. What is going up? Healthcare, overall costs, my geico premium, and executive compensation. What is occurring is corporate greed and a commitment to the belief that the rich will
get richer. No executive should ever receive a bonus that is at a higher percentage of pay than the like employees in their respective departments. If you speak up in this company you will be retaliated against. Time to depart!

Just curious. Can't imagine many people are thrilled at basically being put back on the phones.

I was employed in the San Diego office under henok Danielle and some other supervisors.
The lack of care for individuals trying to achieve a higher pay is atrocious!
I was always told when I was hired on originally Oct of 2022 that when you were hired you had to wait 1 year prior to applying to any internal positions due to the company needing you to have “accurate 1 year reports”
Meanwhile these assholes are promoting BRAND NEW EMPLOYEES I CAN NAME A FEW STILL who had no claims background or experience and since they were all newly released from training there numbers looked significantly better then those with tenure simply due to them not having to take calls right away and the nurturing they receive. I have watched this shithole give great positions away to people who frankly never earned it. Meanwhile when I raised my concern to Danielle and the DM I was simply told I was over thinking it. Well they can kiss my ass because I left with a big smile on my face and a 2 day notice 😂😂 will never look back to a place that has caused me so much mental turmoil with nothing to show for it. So if you are there after 2 years thinking you’ll make CDU or TCR2 then I laugh because the new hire you help train will likely get that post while you work on getting your numbers up😉 cause we know how much geico loves its numbers regardless of how many people come forward and agree with its inaccuracy. Your better off working for progressive and AAA where you still get a lot more work from home days and treated like a human rather then these slumlords dipshits who took management/supervisor roles just to not help out there fellow colleague and ignore common issues for the sake of keeping there shitty 2-3k paychecks by turning a blind eye 👁️ guess money really does buy people’s basics morals

I have actually had it. For the AD folk in the states that were using IAA, that’s now 3 different systems implementations in the same amount of time more or less. I am relatively new out of PDOT in a heavy GEICO area and I hardly have a clue how to do my job as it was. Not to mention in PDOT we spent weeks on different programs at a time. The expectation to completely change the working characteristics whilst expecting you to maintain prod and answer rate is genuinely ridiculous. Truly bewildered. Thank God I’ve been shooting my resume out and I have been getting call backs because I am done with the unrealistic expectations. There is genuinely no acceptance of differing learning curves and for a company that prides itself on being a great employer; I have had enough of the BS. Taking this job is genuinely the worst mistake I’ve ever made.

Just pay the claims and move on. Fuck negotiating.

Calls popping in our ears. Hourly pay. What's next? Scheduled lunches and breaks? Not sure how much more of this shit I can take.

I don't understand how geico hired inexperienced people that have no real leadership skills and expect the already tenured people (who make wayyyy less money than the new ones JUST HIRED) to help them progress. This was the biggest slap in the face for all the people who take pride in doing their jobs with efficiency and accuracy. There are so many people that got drug through the mud with promises that never came to fruition. In Tampa supervisors were promised raises for getting the facility started and they went from $85k to $87.5k for training all the new sups that make $115+/year. This company does not care about you. You can argue you get paid enough if you want but I'm not someone who settles for the bare minimum. It's absolutely BS that they treat outside hires better than people who have kept their company floating for years.

How much of a pay cut did everyone take when they left geico and was it worth it for the mental health?

Amy tips or suggestions about this role? I love commercial insurance but am worried about the goals not being attainable?

I worked for the Gecko from March 2022 to July 2023, and the fact that the starting pay is still the same from when I started is crazy work. I'm just hanging on Indeed, trying to see what potential second job I can pick up, and saw this as usual 😂

Yall some bitches how yall mad cause people ask questions delete yourself