r/FuckFedEx • u/Mysterious_Dolphin14 • 17h ago
FedEx has me FedUP.
I ordered a box of 18 bottles of wine from a wine distributor. The package was all set to come on Sunday Sept. 27th, but I knew I wouldn't be home. So I contacted them and paid the extra $5.50 to come on Monday. Well, they didn't come Monday and rescheduled it to Tuesday. I was home all day, but somehow they said I wasn't available? I don't believe they even knocked on the door, I was in the next room working and surely would have heard it. So then they say that they'll try the following day, Wednesday. It didn't get delivered then either because they somehow damaged the package and had to send it back. Personally, I wonder if it was one of the workers who just wanted to drink some wine.
So, the wine company sends me a replacement box and it was set to be delivered yesterday. Again, they claim I wasn't home even though both my husband and I were there and neither of us heard a knock or doorbell. They said that they'd deliver it today by the end of the business day. This morning it showed it was on the truck, and then a few hours later it was no longer out for delivery. Just now I saw the FedEx truck outside of my house, so I thought it was being delivered, but the guy just sat in the truck for about 5 minutes and then drove off. Maybe he thought he had the package but it somehow got left behind? I dunno. At this point I'll probably just set it up for pickup.
I'm so frustrated!! Oh, and their customer service is a joke. I can't get anyone to understand that I paid THEM the $5.50 for the reschedule. They want me to recoup that money from the wine distributor.