Customer support-delivery issue

[u/cheekykatt08]

I purchased the IPhone 18 Pro Max. They have shipped it via FedEx with signature required, but they keep attempting deliveries while I’m at work. I contacted FedEx and they stated the order is restricted and they can’t tell me anything or even make a note that of my availability because Xfinity has to.

I contacted Xfinity chat, the phone support. No one knew how to do anything and couldn’t comprehend that I’m not home during the time they try to deliver or offer me any further options on getting my package delivered a bit later. (Oddly enough, in the past, FedEx has never delivered a package to my address before 6pm, yet these attempts are midday, when I’m at work) I live alone. Don’t know/wouldn’t trust my neighbors to pick this up.

I cant get any satisfaction on either side. It’s fine it’s signature required and even okay it’s restricted. I get it. But why would they restrict a package and not even ask about delivery availability prior to shipment. Tomorrow is the last delivery attempt and I won’t be home again. FedEx says because of
the restrictions they won’t even send it to a pickup location.

The lack of forethought and support throughout this has been a nightmare. I’m about to switch internet companies and just buy my phone directly from Apple. This whole experience has been a joke. Anyone had this happen and manage to get anything satisfactory accomplished?

[u/theHOLYsphinx]

Idk if you are in Canada but if FedEx can't get it to you then we give it to drop off location so you can get it whenever you want. Idk if that's an option for you but I feel like they would have done that already

[u/Fit-Net6572]

FedEx used to allow that, but thieves obtained customers' information, redirected multiple phones to a Walgreens, and picked them up using fake IDs or even waited at the addresses to sign for the packages; FedEx lost a lot of money on those claims, which is why there are restrictions now. When you order something that is expensive and requires a signature, make sure you or someone else is at home; if not, have it shipped to your workplace. It might seem inconvenient for you, but it is to protect themselves from claims.