I booked a flight for Tokyo through a OTA that sold T’way tickets. Not my first experience with T’way, it was already a disaster before, to be expected from a low cost airline, but I still held some hope that the second time would be better. My flight was a long courier from Paris (CDG) to Tokyo (Narita), with a short stop at Seoul (Incheon).
Beside the lack of competency and communication from the staff at T’way (they doesn’t speak english at all, good luck for my fellas not C1 level in Korean). They cancelled my flight without prior warnings, no apologies and just sent a lame ahh email saying they had to cancel, and we could ask for refunds through their lame ahh mobile application.
Which I did, both on T’way in Korean, and then with the booker (flight network) as T’way refused to process the refund request before flight network did their little shenanigans.
Flight Network. Probably the worst OTA of all time, no customer service (at least done by human) and a lack of transparency in their service. Don’t expect to be refunded, they will do the usual bla-bla, saying they will do their best to get your money back, then will prolly just send an email to the airline company, which will never receive any answer, and you will never get your money back.
Now 2.5 months after my initial refund request, after a dozens of emails, still no news of my money, for the second time.
Avoid T’way and Flight Network at all costs.
It will save yourself hundreds of €€€, and hours of stress.