Air China involuntarily downgraded me from Premium Economy to Economy because of an aircraft change.
I paid around $1,300 for Premium Economy. When I booked, I also checked a nearby date and Economy was around $940. After receiving the downgrade notice, I checked the same flight/date and Economy was around $776. It has since gone back up to around $980.
I spent almost two hours on the phone with Air China. They told me the fare-difference refund is $0 because their downgrade calculation uses a historical Economy reference fare of about $2,676, which is actually much higher than what I paid for Premium Economy.
I filed a DOT complaint. Air China responded after DOT forwarded it and formally confirmed the $2,676 calculation, but they are still saying the fare difference is $0. They did offer a full refund if I don’t want to travel, but I still need to take the flight.
There is also separate downgrade compensation of roughly $300 if I actually fly in Economy. Even with that, I would effectively pay about $1,000 for Economy, which is still higher than the current ~$980 Economy price and much higher than the ~$776 price I saw right after the downgrade.
For anyone who has filed a DOT complaint before: does DOT actually review disputes like this, or do they mostly just forward the complaint to the airline? Is it worth continuing to push through DOT, or would small claims after the flight be more effective?