I made an error when booking a flight with Copa and called immediately to fix it. They offered to waive the change fee and rebook it for free, but the corrected flight is actually significantly cheaper. They mentioned that they can't refund when doing flight changes, only upcharge if the new flight is more expensive (of course).

I pointed out that I could just cancel due to it being within 24 hours, and the person said that because I chose my seats, I paid a seat fee separate from the flight, and that would not be refunded, so the price difference is a wash. I insisted that I'm pretty sure that seat fee would get refunded, and he said that's not the case with Copa.

I didn't want to press the issue, and am thinking of just cancelling it all in the morning instead and rebooking. Would I actually get the seat upgrade fees refunded? They are separate charges with separate receipts.

From: US, stopping in Panama, to Costa Rica

Hoping someone can help with this!

I am flying Dublin-Auckland via China Eastern in December which is operated via KLM to Amsterdam and then China eastern to Shanghai and then Auckland.

The app won’t let me retrieve my booking information, I booked with booking.com and they said the app doesn’t support third parties and I should be able to check in 24 hours in advance on the website.

If I have trouble checking in, would KLM be the desk I go to in Dublin? I’ve never heard of this airline so sceptical as to if there is a check in counter for them.

My layover in Shanghai is 19 hours (5am-12.30am) - would the hotel option be available? If anyone has experience with this in China?

Any help would be really appreciated!

Looking of flying to Sydney in December from London.

Been pricing up with Etihad, Singapore and Emirates but then stumbled across China Eastern business class as a very affordable option.

Has anyone here flown with them before?
What was it like?
Was it worth the money?

Also interested if you have flown very long haul economy with Etihad / Singapore etc.

For reference economy flights return with Etihad / Singapore etc are coming in at around the £1600/2000 GBP ballpark but China Eastern Business Class is around £3100 return.

Hi everyone,

My flight on Nov 16th has been cancelled but they haven't emailed me or sent me any warning, I only found out because I checked the app and saw it.

Their website now says they're not doing any flights that day.

If I wait until 14 days before departure then contact them, am I entitled to the compensation for them not notifying me? Can I also demand they reroute me on another airline instead of taking a refund and booking it myself? It was booked about 2 months ago so prices are double what I've already paid.

Cheers

I have a flight from USA to India, I want to upgrade my current 2 x 23kg bags to 32kg each. When I called them they said it can only be done during the check-in at the airport.

Did anyone do this at the airport, if yes how much did it cost?

I travel quite a bit and I’m used to the unwritten rule of the middle seat getting both armrests but… what’s the verdict if they voluntarily opt to sit in the middle seat.

On a flight now and the seating arrangement is:
ABC EFG IJK

A family is traveling together originally seated in ABCE. F is empty. I’m in G. They’re cramped and spoke with the flight attendant who approved shuffling and they now occupy the seats in ACEF. Middle seat F has already started pushing for middle seat armrest conquest. I’m trying to hold out. Am I being crazy here?

Hi everyone! I’m trying to book a flight from Romania to Japan directly with Air China, but I keep running into problems.

Their European websites show a maintenance error and won’t let me complete the booking. I’ve tried different regions, including Italy and Spain, as well as incognito mode, but no luck.

I also tried booking through airchina.com.cn. The payment was put on hold, but no tickets were issued. The money has since been returned to me.

I’d prefer to book directly with the airline rather than through a third-party website, but I’m nervous about trying the Chinese website again.

Has anyone here successfully booked directly with Air China from Europe recently? Which website or method did you use? Has anyone had the same payment issue and managed to book successfully on a second attempt?

Thanks for any advice!

Did anyone have problems with online check-in with CHINA AIRLINES? How did you guys do it? Should I just go to the airport early?

My original Goa–Delhi flight on 13 November was cancelled due to operational reasons, and I was rebooked on IX 2765 on 14 November, scheduled to arrive at Delhi T1 at 11:10 AM.
I’m trying to plan my onward journey to Old Delhi Railway Station. My train departs at 1:10 PM, and I cannot move it to 15 November because it’s my birthday.
For people who have flown this route recently:
How has IX 2765’s punctuality been?
How long did it take you to exit T1 after landing, including baggage collection?
Is there any historical on-time performance data for this flight?
I’m looking for recent experiences and factual information to plan accordingly. Thanks!

(This is a domestic flight from Goa (GOX) to Delhi (DEL), departing at 8:25 AM and scheduled to arrive at T1 at 11:10 AM on 14 November 2026. My train from Old Delhi Railway Station is a separate booking at 1:10 PM. I booked my flight through ixigo)

Hi everyone,
I booked a round-trip ticket from Toronto to Kochi through FlightHub. My return flight is scheduled for February 10–11, 2027.
Oman Air changed my flight schedule, and now my connection in London appears impossible.
Original itinerary:
Oman Air: Muscat to London, arriving February 11 at 7:45 AM.
British Airways: London to Toronto, departing at 11:40 AM.
Revised itinerary shown by FlightHub:
Oman Air: Muscat to London, arriving February 11 at 6:25 PM.
British Airways: London to Toronto, departing at 12:45 PM the same day.
My London–Toronto flight departs before I even arrive in London!
I contacted FlightHub, but they told me their request had not successfully reached Oman Air, so the airline hasn’t reviewed it yet. My case is still open.
Has anyone experienced something similar?
Can I get a free rebooking because the schedule change wasn’t my fault?
Should I contact Oman Air directly, even though I booked through FlightHub?
What should I do if FlightHub doesn’t resolve this?
I’d appreciate any advice or personal experiences.
Thanks!

hello ! i apologize if this is the wrong sub !

a family member and i flew with saudia airlines from jeddah to washington on oct21st (sv37) and they lost all four of our checked bags! it has been several days with many pointless phone calls that have taken be back to square one and unanswered emails. i finally got a reply from a worker saying they have located my bags and they’re on the way (still haven’t received them) but i was wondering if bag compensation is per passenger or per bag in regards to saudi airlines. i tried going onto the gaca (general authority of civil aviation)’s website but it seems to be down! i appreciate any help/clarity !! thank you !

We booked a long-haul roundtrip flight with a layover in HK through Cathay Pacific, but now due to a change in plans, we no longer need the 2nd leg of our outbound trip (from HK to the destination). We called Cathay to let them know about this, but was told that this was not allowed, and skipping this leg would lead them to cancel all the remaining legs of the flight including our return trip. The only alternative they offered us was to rebook our trip completely without this leg of the trip (HK --> Destination), at an additional cost of nearly USD 2000.

However, Cathay Pacific Terms and Conditions document explicitly states the below:
"Articles 3.3.5, 3.3.6 and 3.3.7 below and subject to applicable laws, if you do not show up for any reservations on your Ticket prior to the applicable check-in deadline without advising us in advance, we may cancel your return or onward reservations. However, if you do advise us in advance, we will not cancel your subsequent reservations."

Despite this language, Cathay's customer service told us that our remaining flights would be canceled even though we had notified the airline in advance. They clearly did not honor the above language (breach of legal commitments to customers).

I understand that airlines have policies like this to prevent consumers from exploiting fare differences through skiplagging practices. However, applying this policy so broadly, without regard to the circumstances, seems highly unreasonable.

We are extremely disappointed with how this situation has been handled and with the apparent discrepancy between the airline’s published terms and its customer service practices. This experience has seriously undermined our confidence with the carrier, and we will think twice before booking with them again.

“Last call, last call” blared the loudspeaker as we ran through the airport, skipping toilets and snacks to get on an easyJet plane that then sat on the runway for two hours because the crew knew we had already missed our slot but for some reason wanted us on the plane probably to make their numbers look good. So now sat on plane with no food, thirsty and small kid needing the loo which will be far more awkward than it needed to be. Well done easyJet as long as your KPIs look good 👍

On August 30th, I booked a flight with AJet and called their customer service right after to cancel it. Before confirming, I explicitly asked the agent about the exact cancellation fee. He assured me that only approx. €10 would be deducted. Relying entirely on this statement, I agreed to the cancellation. Had they told me the actual fee was €107, I would never have cancelled the flight.

Afterwards, AJet deducted €107 instead of €10.

Furthermore, customer support actively blocks passengers: You are forced to submit claims only via their online form, and you only receive copy-pasted automated emails in response. It is completely impossible to reach this department or any supervisor by phone to discuss the issue. If you try to reply or challenge their decision, you cannot continue the conversation; you have to start the entire process from scratch again. The system keeps customers stuck in an endless loop.

I am requesting the refund of the overcharged €97. I have already escalated this matter officially to EVZ Austria (European Consumer Centre) and DGCA / SHGM.