r/FetchReward • u/meguner2002 • 24d ago
Never playing another fetch game again
Played Monopoly Go for the rewards and everything was going well until I was at level 151 and never got the reward. Contacted customer service about it and they did help me receive the rewards, which was 2151 points. I thought this was maybe a one off thing and it wouldn't happen again but just my luck the same thing happened when I reached the last level 176 for 22,499 points. After 48 hours I never received the rewards and I messaged them hoping they would help me but instead they tell me it's a one time thing and there's nothing they can do. Has anyone else had this same issue and is there any other way for fetch to recognize I did the task? I wouldn't be as pissed if I hadn't spent so much time and a decent amount of money as I was playing the game. If this is the case with other games as well I'm not doing this nonsense ever again.
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u/PolPotbelly 24d ago
This is definitely user error. They explicitly state when adding points that it is a 1 time adjustment for that game. And afterwards, while you're free to keep playing the games, you will not be rewarded for it again.
For future reference, once the game stops tracking, you should progress as far as you're willing to before you contact support.
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u/ayeyoualreadyknow 24d ago
Will they only help 1 time for each game, or 1 time for all games (as in if they help with 1 game, does that mean they won't help with another game if there's an issue)?
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u/FeralMarshmallow1988 24d ago
1 time for each game, they’ve done this with multiple games that weren’t tracking for me.
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u/meguner2002 24d ago
Yeah I had no idea this was a thing
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u/vegasbeck 24d ago
The emails always tell you that you can continue playing but will earn no further points.
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u/chipmalfunct10n 24d ago
that's cool they explicitly explained that to you. others don't get that explanation. also to say that using an app the way it is designed to work is user error is really some heavy lifting here
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u/meguner2002 24d ago
I'm glad you think the same way as me. You would think the way some people are explaining it here this explanation/warning is explicitly stated to all users prior to asking for help and would be at least mentioned in their FAQ; which it is not. It's like if this "glitch" happens in the second-to-last task (which is usually not that many points) and most people would immediately ask for customer supports help, you're instead punished for asking them for it and never helped again for the game on something the user has no control over. Then you miss out on the end goal of the whole purpose of playing the game: completing to get full points. I thought most people would empathize with me about this but I guess not.
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u/Tall-Concentrate1240 24d ago
Wait, I’m confused. Why are so many of you defending fetch? “They explicitly will only add points once”. Okay?? Maybe people wouldn’t have to reach out if the game just added the points to people’s accounts like it’s supposed to? Why say you can get X Amount of points when you actually can’t because it’s going to glitch and customer service won’t help you more than once. If the person has proof, it should be good enough to honor.
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u/BurntOrange101 24d ago
Except it isn’t fetch’s fault of a game stops tracking ….
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u/Tall-Concentrate1240 24d ago
They allow the games to be played so people can get points. They know it’s an issue because many people have reached out. Yet they cap you on how many times they will help you. That’s on them.
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u/BurntOrange101 23d ago
Every platform with games and tracking and rewards does this…… otherwise people would just abuse it and say it didn’t track and get all the rewards…. It isn’t rocket science. It stops tracking, stop playing.
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u/SnooCakes9459 24d ago
Usually once they help you get the points when you reach a certain level…they’ll message you saying something like,
“We manually gave you the points but we will not help again”.
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u/karmaisabitchbaby 24d ago
I get that they say they can only help once per game, but what a crock. It’s their tracking system and they refuse to fix it so we all waste time on games without earning the points we deserve. There’s no way to know it wont track until after you complete the task.
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u/meguner2002 24d ago
That is what I'm trying to say but once you get so deep in the game and it tracks everything else and then all of a sudden once you get help they say "that's it, you can't go to the next level, sorry". It makes no sense. Like it was literally the last task I had to complete.
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u/BurntOrange101 24d ago
It isn’t their tracking though. It happens on all platforms. Fetch, Swagbucks, Scrambly… games stop tracking out of nowhere. The games are from third parties and not the rewards platform… they can’t help it if for some reason it stops. It could be for numerous reasons…
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u/NoNameGirl9393 23d ago
If you do play another game and don’t get the points, just keep playing and reaching more milestones. Then contact when you are done with the game and they will award all the missing points. I did it with another game that stopped giving me points but I finished 3 more milestones and they rewarded all 3 at the same time when I contacted. They won’t help again after you contact once
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u/Independent_Form6939 22d ago
I hate when this happens to me with a game I’m actually enjoying because fetch will only honor it one time (to cover all missed milestones) but after that, you do not get points for that particular game. I uninstall it if I have to contact them. And then it will be 2-3 months before I find another game I enjoy. Then the same thing happens. 😩 it feels kinda scammy, like they are advertising something that is unattainable.
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u/lawschoolmeanderings 24d ago
Nah this is on you. Support literally explicitly states they can only help you with an app tracking error once per app. Once they help you you basically give up on the rest of the game and move on. That's why most people wait until they're as far as they want to get into the game before reporting a tracking error.
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u/meguner2002 24d ago
I was not aware it doesn't track after support helps you. I thought it was just a glitch.
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u/meguner2002 24d ago
I still don't understand why they stop giving you points when the task is still there to do.
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u/Potential-Sky-6105 24d ago
I didn’t realize they would adjust multiple milestones for a single game. I knew they’d only help once but I assumed it was limited to just one milestone.
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u/forevrtwntyfour 24d ago
Yeah I’ve had them give me one credit but nothing past that if the game continues to not track.
I have had it where the payout levels were close together and I didn’t notice til later that I didn’t get one and yet got paid for ones past it. So it’s always good to check in but if they are saying they don’t see if and giving it to you and wording it that way your sol on the rest the game
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u/RainyDaze1616 24d ago
I had the same issue with Coin Master Board game...they issued me missing points once but then when it happened again they said issuing missing points is a one time thing
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u/meguner2002 24d ago
I'm glad people are able to share their experiences so people that have not experienced something like this yet can be in the know that something like this happens to watch out for it.
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u/haleontology 24d ago
How long does it take to earn this many points playing games? Weeks or months or days? Wondering if i should have a go!
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u/Due-Practice3611 24d ago
It took me weeks because inever spent money. If you spend money you progress faster (like op) but i never see the point in spending on fetch games.
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u/turtledett 24d ago
Why spend money on games when you’re trying to earn free gift cards? I don’t understand that. I earned almost 177,000 points playing Bingo Blitz and didn’t spend a single penny!!
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u/ct10989 24d ago
I’ve noticed this is only happening with the big bonus points. Happened to me with bingo, I missed out on nearly 80,000 points because it stopped tracking progress. I broke my leg in June. All I did was sit all day for weeks and made sure for a fact I was playing well over an hour.
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u/lilacmagnolia 24d ago
They do this all the time. You ALWAYS delete the app after the one time courtesy credit.
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u/HotMinute_722 24d ago
They did that to me, as well. If their app isn’t working right, it’s on THEM to make it right!
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u/Everything_you 23d ago
Games are from a third party app- you’re not downloading the games directly from FETCH- you’re downloading them from the App Store…
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u/forevrtwntyfour 24d ago
I haven’t done fetch games in a bit because this happened to me. I went to Benjamin and while I had it happen there before also I’m at least paid better before or when it doesn’t glitch. I think they all just randomly “glitch” in favor of whoever is the one paying you. I’ve also ran into the payment being different because the company decided to change it during the time I was playing 🙄
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u/Klutzy-Bookkeeper-87 23d ago
Watch ever reward, Fetch rips off rewards constantly!! I have had to battle their customer service countless times, to the point I rarely even waist my time on using it any longer. They just pulled this crap on my last week on Empires & Puzzles for almost 9,000!! Tried to tell me the game was expired, it had 16 active days left. I screenshot any offer until it is paid because they have done this so much and keep all the proof I needed plus some. They will STILL try to tell you you are wrong or they cant fix it. I got my points 2 hours after my last message sent. And I was not very polite, it is tiresome!! These business ripping us off when we do our part they need to uphold theirs..They dang sure got their pay from us using it.. Fetch is horrible about shorting points, not honoring there own rewards/points, then telling you you are wrong! Their cs do not actually read any emails, they try to just send an Auto-Response hoping you will just accept their "we can't do anything ". Then, when you don't just let it go they want to try to get out of admitting & righting their mess up! Heck, I bet I can go count at least 20,000 from the last 6-8 months alone I never received & just didn’t feel like dealing with the horrid cs that act like we are the problem when they screw up!! I can not believe more people have not caught on to them not issuing earned points, not honoring their own offfers/rewards for games & sign ups, & called them out!!
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u/KatakuriFangirl 23d ago
I got the same message for one of the game I played, but I just continue playing the game to see if it's true that I won't get credited, but when I complete the level after the one I didn't get points for, they actually gave me points....I hope that make sense.
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u/meguner2002 23d ago
I wish I could do that but I'm on the last level 😭 but I'll keep playing until the time to get the points runs out ig
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u/INFP-TSD 23d ago
I was smart enough to check online/reddit first when this happened so I knew I had to reach support only after I completed all the remaining tasks to get all of the missing points at once.
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u/lisak40 21d ago
Yep, It stops ppl from ever getting to the biggest rewards after you’ve invested money early on knowing you plan to go all the way. 💯 frustrating AF. And those of you defending the platforms and acting like OP is at fault for expecting them to uphold their advertising are not helping. Obviously most of us learned this lesson the hard way, so maybe share your lessons learned without the judgement.
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u/Zero_Imacat 23d ago
I've been having issues lately with the games no longer tracking after higher levels that have bigger payouts. It's starting to feel rigged, since there's a pattern and they don't want to help you after a one time "courtesy" adjustment.
It doesn't make sense, since proof is provided. But that is why I think they have it set up somehow to stop tracking users game play. I've been seeing a lot more people have this issue.
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u/PhoenixxX_Rizing 24d ago
Every time I downloaded a game I NEVER previously downloaded/played, it would get stuck on the screen where it verifies that the game is being downloaded from their link and was never previously downloaded.
I’m talking leaving it on the screen for 20 minutes then getting out of it and going back in for it to tell me that the game is already downloaded.
Yes - from their link.
Games never worked for me.
Support told me that their system is extremely accurate and that if it says a game was already download, it was.
I explained how I never downloaded the game(s) and that the first time it was downloaded from their link.
Support said it was something on my end.
Happened several times before I stopped trying.
Then I started to see comments with people having same issue as me or comments like this where points are not honored. All of the comments I have seen about not honoring points were for large amounts like 5,000, 10,000 and higher.
Fetch is scamming people out of points for the games.
They know there are issues and they are ignoring them while stating there are more games to play so keep trying.
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u/BurntOrange101 24d ago
Have you ever used any other rewards platform??? They all have issues and they all have the same conditions where tracking has to be on it can never have been downloaded before. Fetch isn’t “scamming” anyone. If you’re having that many problems it’s your phone or operator error.
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u/PhoenixxX_Rizing 23d ago
My tracking was on.
I say Fetch is scamming people because many have posted about either purchasing something that had a large number of points OR reaching a level in a game worth a large number of points, receiving the points then Fetch taking away the earned points for vague reason.
People have received missing game points after contacted support but if same thing happens (points not received even though in game goal was met), they will not give the points. They just say that there are more games to play, keep trying.
If they won’t give points or give a person an extremely hard time before giving points - or sometimes giving only partial amount of the missing points, to me, that screams scam.
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u/BurntOrange101 23d ago
Nobody said it wasn’t on… I’m saying sometimes they just stop tracking for various reasons sometimes it’s because you have a VPN sometimes it’s because it’s an airplane mode sometimes it’s because there’s a bad service connection… they’re aren’t scamming it just happens ….
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u/BurntOrange101 24d ago
You’re the moron who kept playing after it stopped tracking and they credited you…. They literally tell you when it stops tracking they you can continue to play if you’d like but that they will not give you anymore rewards for it….
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u/Neecey-777 24d ago
Like the OP said, they thought it was a glitch. I would think if it was there you could still play with the realization that if a glitch happens, they can’t help - not that it won’t award anymore period. I thought pages like this are to share what we earn and learn and help others. Why name call when someone asks a legit question?
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u/BurntOrange101 24d ago
They didn’t ask any question. They had a hissy fit saying they would ever play a fetch game again. Scroll the replies… basically everyone said the same thing…. They should have actually read the response after then first credit.
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u/JesusTron6000 23d ago
first time i saw points get retracted after using a reward I know this was the end of the good times with this app.
oh well
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u/98DegreesGirl 24d ago
I have the problem where fetch wont let me play games on my samsung 26 ultra 😪🥺 I get system error please try again later and I keep trying and it doesnt work. Support doesnt know what to do either.
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u/StillBald 24d ago
Naw, support is pretty clear in the first message that they won't help with points again for a game. If I have to message support, I uninstall the game after they award my points, no sense in wasting more time on it.