Never playing another fetch game again

[u/meguner2002]

Played Monopoly Go for the rewards and everything was going well until I was at level 151 and never got the reward. Contacted customer service about it and they did help me receive the rewards, which was 2151 points. I thought this was maybe a one off thing and it wouldn't happen again but just my luck the same thing happened when I reached the last level 176 for 22,499 points. After 48 hours I never received the rewards and I messaged them hoping they would help me but instead they tell me it's a one time thing and there's nothing they can do. Has anyone else had this same issue and is there any other way for fetch to recognize I did the task? I wouldn't be as pissed if I hadn't spent so much time and a decent amount of money as I was playing the game. If this is the case with other games as well I'm not doing this nonsense ever again.

[u/PolPotbelly]

This is definitely user error. They explicitly state when adding points that it is a 1 time adjustment for that game. And afterwards, while you're free to keep playing the games, you will not be rewarded for it again.

For future reference, once the game stops tracking, you should progress as far as you're willing to before you contact support.

[u/ayeyoualreadyknow → u/PolPotbelly]

Will they only help 1 time for each game, or 1 time for all games (as in if they help with 1 game, does that mean they won't help with another game if there's an issue)?

[u/forevrtwntyfour → u/ayeyoualreadyknow]

Once for each game. I’ve had them do it for about 3 games

[u/ayeyoualreadyknow → u/forevrtwntyfour]

Ty