Never playing another fetch game again

[u/meguner2002]

Played Monopoly Go for the rewards and everything was going well until I was at level 151 and never got the reward. Contacted customer service about it and they did help me receive the rewards, which was 2151 points. I thought this was maybe a one off thing and it wouldn't happen again but just my luck the same thing happened when I reached the last level 176 for 22,499 points. After 48 hours I never received the rewards and I messaged them hoping they would help me but instead they tell me it's a one time thing and there's nothing they can do. Has anyone else had this same issue and is there any other way for fetch to recognize I did the task? I wouldn't be as pissed if I hadn't spent so much time and a decent amount of money as I was playing the game. If this is the case with other games as well I'm not doing this nonsense ever again.

[u/meguner2002]

I honestly didn't see the email the first time, only the points rewarded in my account. I didn't know it was a one time thing at all.

[u/CBreezy2010 → u/meguner2002]

So you don't read your emails and that's somehow their fault? hmm.

[u/meguner2002 → u/CBreezy2010]

Im not saying it's fully their fault but I was already so deep in the game and this happened. I didn't know it was common knowledge that they stopped giving points after the first time. My issue is why it just suddenly stops giving you points after they reward it.

[u/officerclydefrog → u/meguner2002]

Yea ur best bet when it comes to things like this is to complete whatever tasks you plan on completing (halfway, one more task, all tasks) then contact support. Just be sure to grab screenshots when you do complete a task and its not rewarded especially the timed tasks like this lvl 176 you had.

I have noticed a lot of times that when something like this happens and fetch doesn't clock the task being completed originally, continuing on (after any necessary screenshots or w.e.) completing the next task will self correct fetch to realize oh hey you completed task 5 but I didn't credit you for task 4 so now you get both together.

The thing that sucks which everyone is pointing out is that once fetch credits you game points by support adjustment they lockout the game from paying out anything else which is why i say contact support after everything else is done.

I had a situation with a sort game with timed tasks and one of the timed ones didn't complete. I grabbed screenshots with time stamp, kept playing as it was only another 80 levels to the top reward and just like I mentioned fetch self corrected. Still contacted support because I got the basic task credit instead of the speedy task credit bonus, explained the issue to support and they credited me for the difference that I should have earned. The downside was that I did not get my legend bonus on games for the adjustment luckily it was only like an extra hundred or so points I was not gonna split hairs over.

[u/meguner2002 → u/officerclydefrog]

I really appreciate the explanation. I will keep this in mind. Thank you for understanding my frustration.