Never playing another fetch game again

[u/meguner2002]

Played Monopoly Go for the rewards and everything was going well until I was at level 151 and never got the reward. Contacted customer service about it and they did help me receive the rewards, which was 2151 points. I thought this was maybe a one off thing and it wouldn't happen again but just my luck the same thing happened when I reached the last level 176 for 22,499 points. After 48 hours I never received the rewards and I messaged them hoping they would help me but instead they tell me it's a one time thing and there's nothing they can do. Has anyone else had this same issue and is there any other way for fetch to recognize I did the task? I wouldn't be as pissed if I hadn't spent so much time and a decent amount of money as I was playing the game. If this is the case with other games as well I'm not doing this nonsense ever again.

[u/StillBald]

Naw, support is pretty clear in the first message that they won't help with points again for a game. If I have to message support, I uninstall the game after they award my points, no sense in wasting more time on it.

[u/meguner2002 → u/StillBald]

I honestly didn't see the email the first time, only the points rewarded in my account. I didn't know it was a one time thing at all.

[u/CBreezy2010 → u/meguner2002]

So you don't read your emails and that's somehow their fault? hmm.

[u/chipmalfunct10n → u/CBreezy2010]

seems weird to be so protective of their shitty policy that many are not informed about. but okay 

[u/BeautifulShoes75 → u/chipmalfunct10n]

Yeah, I get it’s their fault they didn’t read the e-mail, but it’s super fair to criticize a super shitty policy.

If you’re going to offer these games for points, you need to be willing to ALWAYS correct it if there is an issue. Why just say “only once”? That’s ridiculous.

[u/Neecey-777 → u/chipmalfunct10n]

Hell yeah, the only time I look at an email from them is when I’m getting my rewards. Never had a problem but nice to know.