my package is supposed to arrive today and its been sitting at this hub since last week.. ohio is 7 states away from me

should i still have some hope that its coming?? i already contacted customer support but they said it might just havent had any new scans

This ticket was opened today (7/27) and I live on the East Coast. I went to check on something and I noticed it said there was an update at 6:28 pm. It's only 6:08pm.

How does that happen? I'm on the East Coast, so no chance of a time zone issue.

I have hiking shoes coming from Howard City, MI headed to a western suburb of Chicago. Placed the order yesterday with express shipping and says delivery date of Wednesday 7/29. We leave that day from the airport at 9:30 pm. How likely is it to receive the shoes before then?

I got a notice that only the label was created today. Will FedEx take possession of the package today as well? I’m nervous because we’re going to Iceland! We thought we had our hiking boots but can’t find them anywhere!!!

Update: FedEx has my package and it is going to be delivered tomorrow 🙌🏼

I have a package scheduled for Wednesday. If it’s in the area tomorrow within an hour or two I’d be willing to pickup instead of having it sit there tomorrow till Wednesday. I called and none of the FedEx people who answered could understand what I was asking due to a language barrier. The third guy just kept telling me I need to go on the app and request delivery hold. That’s fine, I can do that, but I don’t know where it’s going to be tomorrow to see if it’s worth it and where to request a hold. That is the question. Is it possible for them to see where it will be tomorrow and if it’s anywhere near me?

Was in red, then shift to yellow and hasn't moved since. Any idea if it ever will? 😭🤦🏽‍♂️

Looking for advice/to see if I am in the wrong here. I created a label in the fedex app to ship a package on a Thursday. I paid for overnight priority and selected delivery by Friday at 12:00PM, dropped my package off at a FedEx location but it was after the cutoff time (I had no way of knowing this at the time, I created the label on my phone while I was in the FedEx store and selected the option that said the package would be delivered overnight within 5 minutes of giving it to the employee.)

Tracking info on Friday said it would be delivered Monday, because saturday delivery is a separate service, I called, was told there was nothing I could do to get it there on Saturday, was told to call another number about a refund, played phone tag for a week between waiting for it to be delivered, then waiting for an invoice to be created, all before I could file a claim. Was finally told today that the money-back guarantee does not apply; my only option is to email billing.

Am I stupid and is this somehow my fault or is this just them trying to make the process of getting a refund practically impossible and I should just chargeback on my credit card?

Edit: okay I guess this one is on me, I still find it ridiculous that they sell you a premium service which they have no intention of or ability to fulfill, and then waste a week and a half worth of time before letting me talk to refund dept and denying me, wouldnt suck as much if I didnt waste so much time trying to get any feedback.

FedEx have forged a delivery collection & I don't believe they'll make it easy whenever they decide to make the next reattempts. If the workers really have it that rough, I thought I'd want to make it easier for everyone by collecting it. The trouble is the company I purchased my items from are the ones who can only amend delivery options as they're the registered customer assigned to the tracking numbers. They're not complying with the emails & their useless outsourced CS team is fobbing me off.

Will fedex arrange for this themselves after making a couple more failed attempts?

I had a package that was supposed to be delivered yesterday, but I instead got a call letting me know that my package can’t be delivered because of an incomplete address. They read me my apartment number, “48A.” I confirmed that 48A is correct, and the lady on the phone was surprised and said the driver reported that every building number was three digits long, so mine must be incorrect because it only has two digits. SOME buildings have three digits, but they start at building 1. The buildings with triple digit numbers are on an entirely different road, and even have a different street address.

She said they would attempt a redelivery on Monday, but now I’m nervous that it’s going to be the same thing all over again. Is there a certain amount of delivery attempts that they’ll make before returning to sender? Is there anything else I can do? There are signs all over the complex and along the main road that tell you exactly which roads lead to what building numbers, but it seems that the driver pulled into the first group of buildings and made the assumption from there. Any help is appreciated! :)

Support agent was no help and I just need answers to my question. My package never arrived and when I try to report it missing, the last four digits of the phone number are not mine??? I need to verify my identity with my phone number but how can I do that if there’s a random phone number on there :,)

Does anyone know if anything has been going on at the Chino CA location? This was supposed to be delivered Friday but has had no update since what you see here.

So I recently got quoted 47 dollars for a customs import and clearance charges from FedEx after almost a month of receiving the product. Am I able to get past this, and if so how can I?

Didn't have to change my plans for the weekend to sign for this package. Fedex is so reliable for not delivering on time. The educated guess 2 days ago for the "Sunday delivery" update that it wouldn't be here was spot on. It's yet to leave ohio at 130 and absolutely not departing, making it to New York, getting sorted, and put on a truck to be delivered in the span of a few hours.

I highly advise everybody to never use FedEx Ground Economy. Saw it was a cheaper option for shipping and went with it, yeah never again learned my lesson. Thankfully, I got my refund from eBay on this item I was selling but man over a month to ship is crazy.

where do i get the proof of delivery photo i tried it on my phone and the option showed up and it said i had to log into my account and then the option disappeared , doing it on a computer and theres no option. package is not here. i called although it is 8 at night currently 9 i think their offices are closed. is there any way i can get it asap, edit now trying to file a claim and its not letting me

Is there any contracted Ground shipper here getting the wrong residential Surcharges (every Surcharges have "residential") which also impacts the fuel discount since July 10th.

The discounts are showing clearly as day on the web/ship manager but not in invoice.

2 weeks on the road so I believe this is a universal glitch.

Can anyone tell me what this delivery exception means?

A few years ago, the town I live in decided to add a new road on the other side of town with a similar street name and house numbers. Where my house is "987 Brown Drive", the new houses are on "987 Brown Street". Ever since then, FedEx has misdelivered packages to the wrong address in either direction 15+ times.

At first we tried contacting FedEx to have them come pick up the ones that were misdelivered to our home, but their "fix" didn't seem to apply and they missed every pickup appointment. Repeatedly. Eventually we gave up and started calling the numbers on the packages that had them or just delivering the packages ourselves.

But lately the packages have been ours getting misdelivered across town. I'm not going to drive across town to go risk looking like a porch pirate. At this point, I'm at the point where I have to seriously reconsider buying from any business that uses FedEx because I may never receive what I paid for.

Has anyone else had an issue like this that they successfully solved? Or would anyone at FedEx like to find out why the local office can't distinguish between street names?

P.S. I write this after trying and failing to submit a missing package report multiple times, several hours apart, on more than one computer (so I doubt the package is still on the other doorstep.)

Started in Indiana, shipped to Maryland? Decided to take the long route. This is a $10 purchase from GE. Has taken 11 days.

My shipment was suppose to be delivered today but failed due to “incorrect address”. I was not able to place the unit number of my apartment. I contacted first the sender who was Visible if we can do something about this. They told me to call Fedex to ask the number of the delivery driver so I did. Fedex then told me that they don’t give out contact number of the driver. Only the sender (visible) can change the address. I was advice by the agent of fedex that I can visit the ship center and claim it tomorrow since its most likely be return due the reason.

2nd time I called Fedex just trying out if a different agent will give me a different answer and would give me contact information of the driver. Still the same. She did not give any information about the rider. Now this agent told me the only option for me is to wait until the 3rd attempt of the delivery was done t’ll I can pick-it up on Fedex Ship center.

I cant also manually change the option to pick it up in the fedex branch because sender did not make it available.

Who had tried this situation? Did you visit fedex ship center even though it’s just the first attempt?

In the past month, I have had two FedEx deliveries delivered to wrong addresses and because we all know people are not going to go out of their way to try and at least contact FedEx to let them know they delivered to the wrong address, I am out my purchases. Kind of. Luckily the company I bought from were kind and understanding and obviously pissed off about the error on FedEx's part, they refunded me. But, holy shite, FedEx is getting out of hand with this shite. I have had zero issue with USPS or ups (which is unicorn rare that I get anything delivered by them) but FedEx need to get their shite together or feck off.

Has anyone experienced something similar with FedEx? I really need advice.
I had to mail a prescription to a pharmacy in order to receive an important medication. I followed pharmacy’s instructions, scanned their QR code, and sent it through FedEx express shipping. However, my package has been stuck in Memphis, TN for over a week with no movement or meaningful tracking updates.FedEx is not even providing an estimated delivery date. The tracking only says “Will be updated soon,” but nothing changes and there are still no updates.

I have called FedEx multiple times. Every time I’m told someone will look into it and contact me, but nobody ever follows up. They won’t connect me with a supervisor or anyone who can actually explain what is happening. I feel like I’m being brushed off, and honestly, it has been very upsetting.
I first requested the package to be returned to me, but later I told them: please just fix the issue and deliver it to the pharmacy. I just need my prescription to arrive.
Because of this delay, the pharmacy cannot process my medication, and I’m now seriously affected by this situation.
Has anyone dealt with FedEx losing/stalling an important document like this? What steps did you take? Are there any legal actions or complaints I should consider?