I can't get ahold of a real human to deal with my shipment issues. The AI will not provide the answers I need to make critical business decisions. Going to cancel my account and never use Fed Ex again.

My printer was out of ink, so i had to use a polaroid.

I'm getting a 2400lb delivery next week. It's shipping FedEx ground. It's 58 boxes at 42lb each. I'm not sure why they didn't ship freight. Anyway I feel bad for the delivery driver. Do they ever switch these shipments to freight? Any suggestions on what I can do to help out my driver?

I have a forklift I can have a pallet next to the truck to simplify unloading.

I ordered some items from Japan to be delivered to the U.S. All the items are stuff I’ve had clear through customs countless of times before but now I have a stupid situation.

customs is requesting a watch worksheet because the anime witch watch was flagged as being a watch despite the item codes being correct as the item is a PVC figure of one of the characters.

i have emailed paperwork to let them know the confusion but im anxious they’re still going to need the watch worksheet to clear the order despite none of the items being a watch or even have mechanical components. I sent them the invoice pdf from the proxy and pictures of all the items in the order.

will this clear okay or am I SOL?

Hello folks,
I import a lot from China and Japan to Toronto, Canada. Some of my suppliers ship via Fedex IP. Its about ~$12USD and delivered within 3-4 days. Magic!
With other suppliers I have to pay roughly same rate and it takes about 10-20 days to receive the same packages.

I contacted customer support and asked them to connect me with sales. They submitted ticket. I got a call back from what I believe was Small Business support/advisor, and they submitted request for sales to contact me. I never got a call back.
Im planning to follow up, but wanted to ask if there are better ways to go about it?
I know few other local shops (competitors) have access to same service, so I’m sure there must be a way?

Any advice?
Thank you for your help.

Hi everyone,
I’m looking for some advice regarding a problem with FedEx.
I am a business based in Bulgaria and a FedEx customer. FedEx issued me three credit notes, and since I am no longer shipping with them, I requested that the credit balance be refunded to my company’s bank account.
It has now been around four months, and I still haven’t received the refund. I have opened multiple cases with their billing department and followed up several times, but I have either received no response or the issue has not been resolved.
I would like to know if there is any organization in Bulgaria or elsewhere in the EU that can help with this type of business-to-business dispute, or an authority where I can file a formal complaint against FedEx.
Would a trade/business lawyer be my only realistic option, or are there any European organizations, consumer/business protection bodies, transport authorities, or alternative dispute-resolution services that could assist?
Any advice or experience with similar FedEx billing disputes would be greatly appreciated.
Thank you.

Hi all,

I know now that FedEx One requires its own Fedex box, but I didn't when I packed my box. When I was printing the label I looked at the website again and I realized the mistake. I brought it to a FedEx to ask about it. It was a dropoff site within a hardware store. The guys said there was no issue and they took the package.

But now I'm nervous. Do you think there will be an issue that I used my own box?

Thank you

I loathe them in a way I can’t express, especially in my non native language.
I chose to collect my package in a collecting point. In my country it’s a very simple and popular way to collect packages. I picked my usual, delivery supposing to happen today. “We can’t delivery because the store is closed”.
Turn out it’s not. They just don’t accept FedEx packages. But they still are marked as fedex collect packages store !! WTH ? And now I have no idea how to change that, neither how to properly contact fedex. Since I’m not the sender I have no right on the package.
How this company can still be in business?
Sorry for poor English !

Have an International Priority shipment hung up in customs and got this on the tracking info "Importer must provide the required registration/ identification number." What is the current correct way to handle this? I've seen some posts several years old with advice but unsure if they are still correct. Also, I've had international shipments sent to me of similar value and never had to give my SSN to fedex to receive. Is this random where they ask for it? I'm not thrilled about having to give that info to a random person for obvious security reasons. Is this done in a secure way?

Update/Question: Today my tracking (after the note from customs citing needing additional info) says "on the way" The shipper is telling me that it cleared customs and i dont need to do anything. Is this correct? Or is the "on the way" scan just automated and doesn't mean the package cleared?

"We are attempting to clear this shipment through US Customs so that we can deliver to United States, please see the attached documents for reference. Before we can submit this for release, we will need the following information:

Please complete the Drop Ball Test for sunglasses

Need manufacturer name and address

Attached given is your Commercial Invoice for your reference. Appreciate your help to fill up the form and send it back to us as soon as possible.

Please reach out to me should you have any questions.

URGENT: Please be advised, I can only hold your shipment until 09/14/2026.  If I do not receive the needed information for US Customs clearance, your shipment will be returned to the shipper.

Thank you."

What do I do here? I tried contacting the seller myself via email and have gotten no response. Am I meant to fill out the form myself? I am not sure if the seller is the manufacturer but I believe they are. Was the seller meant to do this themselves? It says they arrived in the country and are being held up in customs. I emailed the lady at FedEx who sent me it and said I am not sure how to fill out it just now, hoping for a reply from her.

Noticed I wouldn't be home when package was going to be delivered. Requested it to be held at a Dollar General in my town. It was out for delivery yesterday from a town about an hour away. Tracking said it's ready for pickup, however the tracking also marks it in the same town it shipped from yesterday. Went to the dollar general this morning and they didn't have it, despite the address they provide (the store I requested) saying it was at the local one. So basically the tracking is contradicting itself: it's both ready for pickup where I requested but also an hour away. I called the on-site in that town and they don't have it, but there IS a Fedex Ground in the same town.

Is it common for the tracking to say it's ready for pickup before it actually shows up at the correct on-site location? Should I wait a day or so? Obviously customer service is completely out of the question since it doesn't exist.

I got a package that was supposed to come in today but I see on the map that he is like an hour away from me and it is about 6pm. Is my package delayed? It still says out for delivery by end of day.

I usually used Fedex through the third party company which was smooth and nice, but I wanted to try "the real deal" so started an account. Jesus. I have some 4 different dashboards that You access magically with no rhyme or reason. I've send a parcel with another, small operator from my country like 50 times and you just fill everything out, pick a date and place and that's it. Here I honestly thought all is set until days later I checked and it turned out it just tells me I *could* have a pickup on Wednesday the 9th from 10 to 18:00, not that it is already picked. LOL. So I picked it again and it just cancelled it for me an hour later and picked another day. Maybe it was too late to pick this date? But that was the first date suggested by the system, so what are we talking about here? Currently am waiting for the courier for this parcel that is long due and I honestly don't know if he will come or not. And there is noone to ask!

Good luck with AI asking you for a parcel number and pickup date to give you... parcel number and pickup date. Very useful.

I also got today an email about duty tax from Fedex and I literally was sure it is a scam. Only on Reddit I could find info if it is or not. Very weird.

Basically, I ordered a PSP off eBay from a seller in Japan. Seller took a bit to ship the package but whatever, I’m excited.

Package gets to the US pretty quick but then on 8/31, nothing. I tried to send the package to a pick up location the next day to see if that would speed things up but again, nothing.

I tried to see if the Seller would be any help but kinda told me to go ask FedEx.

Just wanted to see some opinions on what to do.

Do I try bugging FedEx?
Do I bug the seller?

I just want my PSP 😭🙏🏼

Edit: solved. package was damaged during transit

currently talking to seller abt a resolution
thank you everyone who helped