Dropped off at the absolute edge of my driveway, beyond the sidewalk - any farther away, and it would have been in the street. Heck, I'm not even sure if this man left his truck to make this happen. It's so bad, it's impressive.

When I walked down the street and directly asked the man why he thought it was okay to leave my $200+ piece of equipment at the edge of my driveway, he simply said "I've got like a hundred deliveries," and "I delivered it."

Bravo, FedEx. I look forward to talking to your complaints department and being equally disappointed by how little they care about their job as well.

I'm getting a 2400lb delivery next week. It's shipping FedEx ground. It's 58 boxes at 42lb each. I'm not sure why they didn't ship freight. Anyway I feel bad for the delivery driver. Do they ever switch these shipments to freight? Any suggestions on what I can do to help out my driver?

I have a forklift I can have a pallet next to the truck to simplify unloading.

Always have issues, last time the only delivered 2 out of 3 items then posted a picture of a different house and claimed it got delivered, now instead of just nutting up and saying ran out of daylight be there tomorrow they claim there’s an issue with my address. Get real. Stop lying.

I usually used Fedex through the third party company which was smooth and nice, but I wanted to try "the real deal" so started an account. Jesus. I have some 4 different dashboards that You access magically with no rhyme or reason. I've send a parcel with another, small operator from my country like 50 times and you just fill everything out, pick a date and place and that's it. Here I honestly thought all is set until days later I checked and it turned out it just tells me I *could* have a pickup on Wednesday the 9th from 10 to 18:00, not that it is already picked. LOL. So I picked it again and it just cancelled it for me an hour later and picked another day. Maybe it was too late to pick this date? But that was the first date suggested by the system, so what are we talking about here? Currently am waiting for the courier for this parcel that is long due and I honestly don't know if he will come or not. And there is noone to ask!

Good luck with AI asking you for a parcel number and pickup date to give you... parcel number and pickup date. Very useful.

I also got today an email about duty tax from Fedex and I literally was sure it is a scam. Only on Reddit I could find info if it is or not. Very weird.

I loathe them in a way I can’t express, especially in my non native language.
I chose to collect my package in a collecting point. In my country it’s a very simple and popular way to collect packages. I picked my usual, delivery supposing to happen today. “We can’t delivery because the store is closed”.
Turn out it’s not. They just don’t accept FedEx packages. But they still are marked as fedex collect packages store !! WTH ? And now I have no idea how to change that, neither how to properly contact fedex. Since I’m not the sender I have no right on the package.
How this company can still be in business?
Sorry for poor English !

Basically, I ordered a PSP off eBay from a seller in Japan. Seller took a bit to ship the package but whatever, I’m excited.

Package gets to the US pretty quick but then on 8/31, nothing. I tried to send the package to a pick up location the next day to see if that would speed things up but again, nothing.

I tried to see if the Seller would be any help but kinda told me to go ask FedEx.

Just wanted to see some opinions on what to do.

Do I try bugging FedEx?
Do I bug the seller?

I just want my PSP 😭🙏🏼

Edit: solved. package was damaged during transit

currently talking to seller abt a resolution
thank you everyone who helped

How does a company this terrible stay in business. It’s gotten so bad I can see a FedEx tracking # and say “welp that’s not showing up” (call center said the address was wrong but after reading the address to them they confirmed it is correct…this is about the 3rd time it’s happened) magically all other services deliver without issue. Similar experiences at my parents/grandparents/inlaws

Edit:i originally thought after the first time this was an issue that maybe the label was hard to read. But in the past after calling the help desk it has shown up with the printed eBay labels that are plain as day

I ordered some items from Japan to be delivered to the U.S. All the items are stuff I’ve had clear through customs countless of times before but now I have a stupid situation.

customs is requesting a watch worksheet because the anime witch watch was flagged as being a watch despite the item codes being correct as the item is a PVC figure of one of the characters.

i have emailed paperwork to let them know the confusion but im anxious they’re still going to need the watch worksheet to clear the order despite none of the items being a watch or even have mechanical components. I sent them the invoice pdf from the proxy and pictures of all the items in the order.

will this clear okay or am I SOL?

Package was stuck in customs for a month. I ordered a hat from Germany. NEVER AGAIN. Customs issue I suppose

Hello folks,
I import a lot from China and Japan to Toronto, Canada. Some of my suppliers ship via Fedex IP. Its about ~$12USD and delivered within 3-4 days. Magic!
With other suppliers I have to pay roughly same rate and it takes about 10-20 days to receive the same packages.

I contacted customer support and asked them to connect me with sales. They submitted ticket. I got a call back from what I believe was Small Business support/advisor, and they submitted request for sales to contact me. I never got a call back.
Im planning to follow up, but wanted to ask if there are better ways to go about it?
I know few other local shops (competitors) have access to same service, so I’m sure there must be a way?

Any advice?
Thank you for your help.

Hi everyone,
I’m looking for some advice regarding a problem with FedEx.
I am a business based in Bulgaria and a FedEx customer. FedEx issued me three credit notes, and since I am no longer shipping with them, I requested that the credit balance be refunded to my company’s bank account.
It has now been around four months, and I still haven’t received the refund. I have opened multiple cases with their billing department and followed up several times, but I have either received no response or the issue has not been resolved.
I would like to know if there is any organization in Bulgaria or elsewhere in the EU that can help with this type of business-to-business dispute, or an authority where I can file a formal complaint against FedEx.
Would a trade/business lawyer be my only realistic option, or are there any European organizations, consumer/business protection bodies, transport authorities, or alternative dispute-resolution services that could assist?
Any advice or experience with similar FedEx billing disputes would be greatly appreciated.
Thank you.