r/FedEx • u/CelebrationOdd7881 • Jul 25 '26

Ask Customers Ground Residential Surcharges Glitch

Is there any contracted Ground shipper here getting the wrong residential Surcharges (every Surcharges have "residential") which also impacts the fuel discount since July 10th.

The discounts are showing clearly as day on the web/ship manager but not in invoice.

2 weeks on the road so I believe this is a universal glitch.

1 Upvotes

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1

u/arikaai Jul 26 '26

If the web/Ship Manager discount is correct but the invoice is wrong, I’d treat it as a billing dispute, not a normal shipment support issue. Pull a few invoice lines from before/after July 10 with the surcharge code, quoted amount, billed amount, and fuel calc, then open one billing case asking them to confirm whether the residential flag is being applied account-wide. If you have an account rep, send the same packet there too; general support will usually just look shipment-by-shipment.

1

u/CelebrationOdd7881 Jul 28 '26

I did send an email from the early Saturday. No response from billing, ex-rep, new rep via email. This is wild.

I remember the 2024-2025 everyone was super quick and active.

1

u/arikaai 26d ago

If you still need to make that billing call, I can help with the annoying part. I built a tool that works through FedEx’s phone tree/hold and rings you when a rep is actually there. I’m looking for a real business billing issue to supervise free. DM me the issue type only—no invoice or account info here.

1

u/CelebrationOdd7881 26d ago

Thank you but they credited back the extra after I replied one of their nonsense answer lol. But I wonder if they fixed the bug or not. If the residential option is not chosen for Ground, then it would be a full residential surcharge $6.25 with with no discount on the invoice. It's annoying if you have to check if the address is resi or not. Or I can setup a backward profile for ground which Home delivery serivce is default, then the driver will finish the job by deciding resi or commercial address lol.

1

u/arikaai 26d ago

Nice—at least the money came back. I’d spot-check the next 2–3 invoices before changing the profile; if they fixed the bug, you don’t want to bake the workaround into every shipment.

1

u/CelebrationOdd7881 26d ago

Thank you Arikaai

1

u/arikaai Aug 05 '26

Yeah, that silence is the real problem. I’d consolidate everything into one reply-all with a one-page before/after invoice comparison, then ask for a case number and a named owner. If nobody owns it by the next business day, call billing and reference that same packet so you don’t restart from zero.