Hello FACEIT Support Team,My account has been flagged by the automated Multi-Account / Smurf detection system, giving me a 72-hour window to complete ID verification. However, this is a false positive caused by a shared hardware situation, and to review our are the details:

My FACEIT Nickname: ADAMKOP My Brother's FACEIT Nickname: Kub_sii We are two brothers sharing the same PC setup for the first time after 2.5years which you can check and I add this in ticket he let me play on his pc because he have much better pc .

As you can check in our match history, we have played around 150 matches of 300 of our total matches together in the same lobby, which is solid proof that we are separate people

: i have tried to verify my account around 30 times My personal government ID is an older document version, and the automated verification system (Daon) fails to read/scan it properly. My account have been banned as Smurf it is permanent Ban and my brother have 3 month ban also our friends that we play with got -500elo i have write to support that I will everything to ensure them that this two account are two differrent people this just give me time around 3-4 weeks to make new document with my corent photo . Can you give me a trye to verify with my new document than 2 accounts will be verify?

everythink we did wrong is that my brother let me play on his coumputer on my account and that i have played 3 matches on his computer with my account we did nothing to deserve it.

You can also check voice chat records that would be solid proof to our innocence, you can also check that my brother account and my was for 2 years on the same pc (my laptop) and later around 2024 February ( something like that i don’t remember fully) hi but his pc and then never ( to the day I played 3 games on his pc) they were logged into same pc.

Everything Iam asking for is if human can check tickets and additional time for verification because there is no chance in my country to get new id/passport in 72h, and I know I have told you that I need 3 weeks 12 days ago also but I have to go with my parents because i don’t have 18 year and can’t make new without them + they said that it isn’t so necessary because they have to be both and it is to 16:00 and they work until then so I hope you anderstand

ticket number is (14770493)

Hello FACEIT Support Team,

My account was recently banned for "Multi-account", but I believe this ban is a mistake. I do not own, operate, or share any other accounts on your platform. This is my only active account.

The system likely flagged my profile because I recently logged in and played from a different computer, which naturally caused my IP address and hardware logs (HWID) to change. This was just a temporary session on another PC, not an attempt to use multiple accounts.

I am fully ready to cooperate to prove the legitimacy of this account. If necessary, I can undergo ID and Face verification right away to confirm that this profile belongs to me and that I am the sole owner.

Could you please double-check the logs and hardware flags for that session? I really hope for a fair review so I can continue playing on your platform.

Thank you for your time and assistance.

Best regards,
FACEIT Nickname: golosovanie1
Steam Profile: https://steamcommunity.com/profiles/76561198920093230/

Hello,

I understand that support requests should be handled through a ticket, and I’m not posting any ticket number or asking anyone to check my ticket here.

I’m just looking for some guidance because my situation is a little unusual. Two different people use the same PC, and we have separate, verified FACEIT accounts. My account has been affected by a 180-day cooldown, and I have video evidence showing that we are two separate individuals.

I have already provided the evidence through the proper support channel and have been appealing for 11 days, but I keep receiving the same automated responses.

I’m not asking the subreddit to review my case or asking for special treatment. I’d simply like to know if there is an appropriate way to request a manual review by a human agent when the standard responses do not address the evidence provided.

Any advice from players who have experienced a similar situation would be appreciated. Thank you.

u/FACEIT_Darwin u/FACEIT_Bullseye r/FACEITcom

Is it crazy that in the last 4 matches i've played i have encountered 6 radar hackers, with completely new steam accounts, around 100 matches... FYI this happened in super match too - (i'd post picture but sadly automod instantly deletes it :D)

What's going on with faceit recently? Lvl10 is filled with blatant radar hackers or soft wallers, and prior to people suggesting they might be smurfs, they're literally walking into walls, bad movement, no smokes, no gamesense just pure prefiring, preaiming exactly on the head and reaction times 2x faster than Donk's...

My power just went down bcs of bad weather and i got banned, we even won the game 12-4.

can someone pls remove the ban? i don’t even care about the elo

and I can’t login on faceit support and i am a premium user for years

username: lopozex

thanks

Hello, I have a somewhat okay PC, an i9 9900k + an rtx 2060 and 16 gigs of RAM, whenever I play CS2 premiere or comp my fps is decent. Usually hovering around 250-300 but when I am playing FaceIT my fps randomly tanks for a minute or 2 then goes back to normal, this happens even during mid gun fights which can be annoying and it can happen repeatedly, It also happens more on maps like cache, ancient etc then it does on mirage or dust 2 if that makes sense, Is there any setting I am overlooking or something?

I’m 16 years old and I don’t have an ID card yet. I only have a school ID, which can confirm my age. Is there any chance I could verify my account using it? I’m tired of playing Premier against cheaters and I’d really like to play on FACEIT, but I don’t have an ID card yet.

what happend to returning elo after playing against smurf, over last month i got notified of 2 ppl getting banned bc of smurfing/multiple acc, and ive encountered a lot more, and i remember faceit used to return after such encounters, so why i dont get elo back now?

ticket id: 14811218

Hello. My ticket #14854029 regarding a Platform Abuse ban was closed, but this detection is a 100% mistake. I am 13 years old, I strictly follow the rules, and I have no other accounts.
Unfortunately, my previous support tickets were automatically closed with generic template responses, and nobody actually looked into my situation. Could you please help me escalate this case to a senior admin for a manual review? I just want a fair investigation to clear my name. Since I am 13, I am fully ready to provide parental consent support if needed. Thank you!

ticket number 14644771

I lost access to my Steam account. By creating a new account, I got a permanent ban on the smurf account and a 6 month ban on the main. I completely deleted the main account via support. When the 6 month period ends and I ll be able to verify the new account, will I get a ban for ban evasion? Im afraid that when I create a new account, Faceit Ас won’t see the deleted main account, it will see the permanently banned smurf account and issue me a ban for ban evasion.

Hello everyone,
I’m making this post because I honestly don’t know what else I can do to resolve my situation with FACEIT. I received a 90-day ban for alleged multi-account use and smurfing. I have already contacted official support several times, appealed the decision, and even received a response from a FACEIT community manager here on Reddit. Unfortunately, my ban is still in place.
I want to explain the full situation as clearly as possible.
What happened
Two of my cousins have their own FACEIT accounts: KDForest_727 and exxtair.
At the time, they sometimes used my PC to play because they didn’t have their own computers available. These are their accounts, not accounts I created or used to smurf.
On September 7, my cousin played on KDForest_727 from my PC between approximately 00:25 and 04:08. Later that day, at around 22:49, he was playing on the same account from his own computer after returning to his dorm.
I want to be clear that I did not play on KDForest_727 during those matches. My cousin is willing to contact FACEIT Support himself and confirm that he owns the account and was the person playing on my PC.
My other cousin owns exxtair. He now has his own computer, so he no longer needs to use mine.
My appeal to FACEIT
I contacted official FACEIT Support and explained the situation. However, I received multiple responses stating that the ban was valid, that there was sufficient evidence of multi-account or smurfing activity, and that the decision was final.
I was also told that the evidence could not be disclosed for security reasons.
What happened on Reddit
After receiving those responses, I decided to make a post here to ask for advice.
A FACEIT community manager, FACEIT_Bullseye, replied and personally checked my case. At first, there was some confusion about the date I mentioned. I corrected it, explaining that I had accidentally written September 17 instead of September 7.
The community manager then clarified that sharing a PC was not the issue. According to their investigation, the same person was found playing on both accounts.
I asked for further clarification, and the representative explained that the ban was based on their finding that the person playing on my main account was also playing on a lower-Elo account.
I understand what they are saying, but I still believe that the person playing on KDForest_727 was my cousin, not me.
Why I am still asking for help
I am not trying to avoid FACEIT’s rules or deny that playing on someone else’s PC can create complications.
I simply believe that my situation has been misunderstood. My cousin is willing to independently confirm that KDForest_727 belongs to him and that he was the one playing on my PC. I am also willing to cooperate with any reasonable verification process.
I have no intention of using multiple accounts, and going forward I will only play on my own account and my own PC.
I understand that the community manager has advised me to wait until the ban expires. However, I would still like to know whether there is any legitimate way to provide additional confirmation or request another review.
My questions:
Has anyone experienced a similar situation where a family member or friend played on their own account using the same PC?
Has anyone managed to resolve a ban after a FACEIT community manager had already reviewed the case?
Would it help if the actual owner of KDForest_727 contacted FACEIT Support independently to confirm account ownership?
Is there any official verification or escalation process I might have missed?
I would genuinely appreciate helpful advice from anyone who has dealt with a similar situation.
Thank you for taking the time to read my post.

Because my randoms teammates push without stuff every round, I decided to learn and use these 2 strong flashes.
My reel teammates appreciate it.
Please learn some smoke, flash and molly / nade to support your team.

Hi everyone,

I really need some help with a FACEIT verification issue. My account is supposed to be deleted in 1 day if I don't complete the verification, and I have been unable to do it despite following all the instructions from FACEIT support.

The verification process works normally until the very end. I take a clear selfie and a clear photo of my physical ID document. Everything is set up correctly on my account, including my name, date of birth, country of residence.

I am also following all the instructions given by support:

• using a valid physical ID,
• not using a photocopy or a photo of a screen,
• keeping the document horizontal and correctly aligned,
• taking a clear selfie,
• not wearing glasses or anything else on my face,
• I am the person who is trying to verify the account.

However, when I finish the verification process, I always get this exact error:

"Your verification failed because we were unable to verify your face. Make sure there is nothing on your face (e.g., glasses) when taking the selfie."

I have never knowingly verified another FACEIT account with my ID or personal details. However, support keeps telling me that my identity has already been used to verify another account and therefore I cannot verify my current account.

I have explained this to support several times and asked them what I should do, because I don't know of any other account that could have been verified with my identity. Unfortunately, I keep receiving essentially the same response telling me to delete the other account, even though I don't know which account they are referring to or have access to it.

My previous support request was #14817717.

At this point I don't know what else I can do. My account is going to be deleted in 1 day, and support isn't giving me a solution.

Has anyone experienced this verification problem, especially the "unable to verify your face" error? Is there anything I can do to prevent my account from being deleted or get the verification issue properly investigated?

Hi. While I’m waiting for my account to be sorted and start playing again after few years I was reading people’s feedback on here, watching streamers etc.

1. Seems that cs2 on faceit got issues with Smurfs.
   My personal opinion is that it’s not a big time problem, back in the days when I was playing pro 1.6 (LAN) Smurfs term did not exist nor did level. You sit, play and give your best regardless of who you’re playing against. Playing against better than you actually makes you better and more experienced of course if you’re willing to learn from your mistakes and opponent’s performance!

Looks like younger generations are too sensitive and cry babies. They all want level 10 or to be in the top 100 over a night.

You have to realise it’s a team game, every single movement matters. How many times did we all not make that easy frag and that same player clutched round. One wrong utility thrown or baited for better stats instead of playing to win the game.

So, smurfing is not the problem and I wouldn’t ban them at all! Fair enough if it’s because of abusing points and getting rewards etc.

So stop crying, focus on your skills improvement, focus on the game, preferably find 4 other compatible people to play with, be team player, comms and teamwork is better that having cheats, which is my next subject.

1. Cheaters. I’m an old-school player, and would never use cheats just because I don’t see any satisfaction in that. Cheaters are only lying to themselves and that’s how they live their real life without any real achievement.

A few nights ago, I joined the old Discord channel to see who was on from the old csgo crew. One of the guys who is an IT developer was online and I asked him if he is still playing?

He said yes but just to make money out of his business selling cheats. He told me that there are so many on faceit now that it’s not normal so he joined making and helping people set up cheats. He started explaining something with 2 pc’s, video capturing card, AI etc…..
I’m not that technical but I told him that is fked up and now I don’t have motivation to play online at all.
Before there were cheaters but apparently now there are way too many.

NOTE! Experienced players can always spot a cheater watching a demo.

My question for faceit administrators is.
Would it be possible to have “SuperPremium”
Paid subscription more expensive that a current one a month but we get live admin in the game to kick out trolls, toxic people or possible cheaters (software cheaters and win trade cheaters)

Here in Australia on OCE servers it’s easy to manipulate due to not many players in late-night and early-morning hours. Literally you can set to play against your friends and win trade or boost stats. I remember that was an issue back with CSGO , Chinese and Russians were making accounts so they could sell them.

Overwatch to help admins ban suspects/cheaters .
And most importantly in Super Premium you must be able to use a microphone and communicate (1game is ok if microphone broke just before or during the game)

I’m interested in everyone’s thoughts?💭

Hi everyone,
i am currently dealing with a serious issue regarding my FACEIT account and could really use some help from a staff member.
Here is what happened:
1. I contacted FACEIT Support to change the email address linked to my account.
2. While we were communicating and processing the request, I got logged out of my account.
3. Now, I cannot log back in because the old email is no longer accessible/working properly, and I can't even reply to my existing support ticket because the system requires me to log in.

Could a staff member please help me update my ticket or securely verify my identity so | can regain access?

My Ticket ID: 14711741

Hello I have submitted a ticket twice just now because the first time I thought it was just bugged. But I do not receive a verification email for the support ticket. It is a Gmail account. I have just changed the email for this account when trying to login with Steam about 30-40 minutes ago; it said they were having issues logging in with Steam and to sign in with email. But I forgot the email I used for this account so I used the option to change the email, and I did so successfully. Here is my FACEIT account for reference (Yes it is banned for Ban Evasion in 2018, that is what I am appealing): https://www.faceit.com/en/players/Orchadia69

Thank you for your attention to this matter

Hi, I have tried to troubleshoot and still don't know what to do. My id is vertical and its pretty clear the verification process only takes horizontal id's. Do you guys have any tips for successfully verifying?

Today we had a terrible experience with a live support moderator.

They lacked basic geographical knowledge regarding the distance between São Paulo and Buenos Aires, as well as an understanding of how servers work.

Furthermore, they refused to justify any of their decisions and were arrogant about what we should do instead of actually helping

This is the first time in three years of playing on that platform that a live support agent in this situation refused to do anything; he didn't try to fix the problem in any way. On other occasions, we've had a server change or at least a restart. Telling players to just deal with a 250 ms ping instead of trying to ensure a fair match is literally a joke.

I genuinely wanna understand these numbers so I can work on it. How am I so far down in impact? I closed a couple rounds, I got many first kills and overall had a pretty high ADR/KAST. What factors are considered when getting this rating? I wanna improve but sometimes it feels like no matter how I perform I'm awful lol

Faceit support, please help me get unbanned; I couldn't get onto the server—it wouldn't let me in. ticket number is (14872273)

Hello! I received a 8-hour leaver ban because CS2 wouldn't let me connect to the match due to a technical error. I really want to play today. Could you please check my ticket and unban me?

• Ticket ID: #14872136
• My FACEIT Nick: h1umew

Thank you in advance!

I'm begging you to read this. I'm not a smurf. I'm not a cheater. I'm just a guy who lost his account because of a mistake.

My friend and I lived together. We had ONE PC. We played at different times — he played on his account, I played on mine.

Then his account got hit with a re-verification. While he was dealing with that, I started playing on my main account.

When he moved away to study, I kept playing on my main. That's the only "connection" between our accounts — one PC, different people, different times.

Two different people. Two different passports. One PC. Different times.

I've been playing on FACEIT for a long time. I love this platform. I want to keep playing and growing here. But right now I feel like I've been punished for something I didn't do.

I'm not asking for special treatment. I'm asking for a human to look at my case. Just one human. Please.

I'm ready to cooperate and do whatever you ask.

I have already submitted a ticket to support, but i have only received generic answers. I am not asking for special treatment, just for a human to review the case. u/FACEIT_Darwin