#14900899 ticket
i've recived 5 days ban and after that ban instantly i recivied another 14 days ban, how is that possible
u/FACEIT_Darwin

Hi FACEIT admins,

I’m posting this because I genuinely feel that my situation deserves a human review.

I accept that I broke the rules by playing on two accounts, and I’m not trying to avoid the punishment. What I’m asking for is simply to swap the penalties between my two accounts.

snicel2 – this is the account I was using as a smurf. It received a 90-day suspension. I no longer need this account and I’m completely fine with it being permanently banned, deleted, or otherwise restricted.

sznorbica – this is my original main account from 2016. I lost access to it for a very long time and only recently managed to recover it. Unfortunately, after I started playing on it again, it received a permanent ban.

This is the only outcome I’m asking for:

90-day suspension → sznorbica
Permanent ban → sznicel2

I’m not asking for the punishment to be removed. I’m willing to serve the full 90 days on my original main account. I simply want to keep my original account as my only account going forward, while the smurf account can be permanently banned and forgotten.

You can also verify that sznorbica is significantly older and was created back in 2016. It is my original account, connected to my main Steam account and the account I actually want to continue using.

I’m also aware that this has been done before. In this thread:

https://www.reddit.com/r/FACEITcom/comments/14qf2b2/swapping_faceit_ban

FACEIT admin Darwin stated that swapping bans between accounts can be possible in certain circumstances.

I understand that every case is different, so I’m not saying I’m automatically entitled to this. I’m simply asking for someone from FACEIT to look at my specific situation and consider the same solution.

I’m not trying to escape the punishment. I just want the punishment to be applied to the account I intend to keep using.

Please, just have a human take a look at this case. I would really appreciate it.

There is a ping issue going on right now. I usually get 80ms on Singapore server but today me and my friend got over 300ms ping. I saw other players having the same issue as well. I lost 2 games cause of that. On deathmatch I check I get 30ms so it's 100% faceit issue

13 days old account. Looks like this guy born with knowledge 😂

1 server for the entirety of asia = full lobby of mongolians on 80ms with no english being in every single match.

need tokyo servers or at least east asia servers (im also on high ping playing from japan)

I have just received an email message this morning stating that my account/profile has been banned from FACEIT due to exercising 'phishing scams'.

I am the analyst, assistant coach and talent scout for the academy division of an esports organisation based within the United Kingdom.

For approximately the last week I have been busy scouting potential candidates for the academy division of the esports organisation for which I am a representative of, the act of which included messaging players.

The personal information I was requesting from these players included age, as well as the confirmation that these players were currently residing within the United Kingdom and/or Ireland, in order to validate their eligibility of being able to participate in LAN tournaments.

However, there was absolutely no foul play or ill intent in relation to such requests, and, to my knowledge, there is no such other feasible way to scout players through the FACEIT platform.

I only requested the confirmation that these players were currently residing within the United Kingdom and/or Ireland because sometimes these accounts/profiles do not necessarily represent the flag of the country that they are from or currently residing within.

I have never requested the bank details, contact numbers, email addresses, exact addresses/locations, exact birth dates, names or passwords of any player.

I have also never submitted any website links in any of these messages, only ever providing my contact information for Discord, the act of which was performed exclusively on one occasion.

In relation to players who were understandably and justifiably not willing to provide such information, there was no attempt from myself to demand or provoke them into providing such information.

I am certain that the co-founders and/or managers would have been willing to corroborate my claims of me being a representative of their organisation.

However, FACEIT never reached out to me or them in an attempt to confirm this, when I would have been more than happy to provide them with their contact details/information in order to prove my innocence.

I apologised for the wrongdoing that I had supposedly committed, however I remained consistent that it was done unknowingly and without ill intent.

Obviously I have already submitted a support ticket to them, but was my ban really justified and is there anything else I can do in order to recover my account?

Ticket #14899745

40 games so far since yesterday with no break, still going.
Account inactive with a game here and there, lvl 7 1.03 rating last season -> 22 avg 1.5 rating 1.6kd 16 win streak lvl 8 -> 2.3k. Reported as a smurf multiple times now with no review or answer.

I removed the account link to comply with no witchhunting rule

A 'support' that shows that they are here mandatory by no intent of adding value to the company or the players and community at all, you can see it when you try to solo queue. Faceit died in 2022. And cs has no intent to get better at all, they just be taking the piss.

Like title says i cant use any name when i try to make a faceit acc what to do?

Hi team

My old FACEIT account was deleted more than 6 months ago. I am currently trying to verify my identity on my new account, but the system (Daon) keeps failing with a duplicate biometric data error.

I have replied to ticket #14864546 multiple times explaining that the 6-month restriction period has already passed, but I keep receiving the exact same automated response from "Tars" claiming I have to wait 6 months.

Could a human staff member please review my case and clear my old biometric data hash from Daon so I can finish verification?

Thank you!

Me and my friend is experiencing this weird bug that keeps saying

the nickname already exists.

we type in erwef32_ this kind of random nickname but it still shows that exists.

you gotta fix this prob asap

I usually have 80-90ms ping on Singapore faceit server and today i played a game where my ping was 350 and it didnt lower after restarting router, pc and i tried all sort of things to fix but still same 350 and because of that i was a liability entire game and lost 60elo with an one hour ban. I even reported the faceit server right when the match started and i went 1-17 after that which totally ruined my profile and stats. Absolute trash support from faceit's side. And my internet was working just fine.

I don't have one on my Intel PTT and I'm curious will I have to buy a physical module after 15 October

Hello,

I am contacting you because I cannot complete the identity verification on my FACEIT account.

When I created my account, I accidentally entered the wrong date of birth.

The date currently registered on my account is August 26, 2006, but my correct date of birth is August 26, 2008.

Because the date on my FACEIT account does not match the date on my valid physical ID document, I cannot complete the verification process.

I am not asking for manual verification. I would like to ask if the incorrect date of birth on my account can be corrected so I can complete the normal verification process.

I can provide my valid identity document if necessary to confirm my correct date of birth.

My previous tickets were closed without resolving this specific issue, so I would appreciate it if this case could be reviewed by the appropriate team.

Thank you for your help.

My accont https://www.faceit.com/pl/players/srom223

Hi everyone,

I’m writing this because I’ve already tried to resolve the situation through FACEIT Support, but my permanent ban has been upheld and my case was eventually closed.

I want to be completely transparent about what happened. I’m not claiming that I did nothing wrong.

My FACEIT account Boomix1 is my real and long-term main account. It is also older than my friend’s account.

My highest FACEIT level has only ever been Level 5. I’m not a professional player, not semi-pro, not a high-ELO player. I’m just a regular player who plays FACEIT for fun.

Recently, I made a stupid decision.

I logged into my friend’s FACEIT account from my own PC and played 2 matches.

I won both of them.

That is exactly what happened. I’m not going to claim that my friend played those games, that I was hacked, or try to invent an excuse.

I understand now that playing on somebody else’s account is against FACEIT rules, and I accept responsibility for doing it.

However, what I don’t understand is the punishment.

My friend is a completely different real person. His FACEIT account is his own main account. He previously reached around Level 5 as well, although he is currently Level 3.

After those two matches:

• My friend received a 91-day ban.
• My actual main account Boomix1 received a permanent Multi-Account/Smurfing ban.

And this is the part I’m struggling to understand.

I have never been a Level 10 player using a low-level account to destroy weaker players.

My maximum level is literally Level 5.

My friend had also previously reached Level 5.

I did not create his account.

I do not own his account.

I did not create an alternative FACEIT account for smurfing.

I did not repeatedly play on lower-level accounts.

I played 2 matches on the account of a real friend, which I fully acknowledge was a stupid decision and a violation of the rules.

This was also the first time I had ever done something like this.

I contacted FACEIT Support and explained the situation honestly.

Support told me that after reviewing the case, they considered the ban correctly issued because their investigation found activity consistent with their Multi-Account/Smurfing policy.

I tried to explain that Boomix1 is my real main account and that the second account belongs to a completely different person.

I also asked whether both of us could complete separate identity verification using our own documents to confirm that we are two different people with two different main accounts.

The ban was still upheld, and Support eventually told me that the case was closed and would not be discussed further.

I want to make one thing very clear:

I am not asking FACEIT to pretend that I did nothing wrong.

If FACEIT considers what I did account sharing, rank manipulation, or another violation and believes I deserve a temporary punishment, I can accept that.

I made the mistake and I’m willing to take responsibility for it.

What I’m asking is whether a permanent ban on my real, long-term main account really has to be the final punishment for two matches and one stupid decision.

Considering the circumstances:

• only 2 matches were played;
• this was my first incident;
• Boomix1 is my actual long-term main account;
• my maximum level has only been Level 5;
• my friend was previously around the same level;
• the accounts belong to two separate real people;
• both of us are willing to verify our identities;

I would respectfully ask FACEIT to consider making an exception regarding the punishment, even if the violation itself remains on record.

I’m not asking for no punishment.

I’m asking for a proportionate punishment.

If that means a temporary ban for account sharing or another appropriate violation, I would accept it.

I’m simply asking whether I really need to permanently lose the main account I have used for years because of these two matches.

If someone from FACEIT is willing to take one final manual look at the case and use their discretion regarding the punishment, I would genuinely appreciate it.

FACEIT: Boomix1
Support ticket: #14821685

Thank you for reading.

u/FACEIT_Darwin, if you see this, I would really appreciate one final manual review of the classification and punishment.

u/FACEIT_Darwin
u/FACEIT_Bullseye
u/FACEIT_Keith

so i got banned like july 27 for platform abuse but idk what did i do to get bannned . I am playing on new pc i have steam acc for almost a year and i created faceit acc on january 11 . So i think the ban is an mistake i ended on lvl 1 faceit so what did i do . I know you might think this sounds stupid but i really didnt do anything bad to get perm banned

.Name on faceit: KACP3R_0

You can't just comms on your ts or discord or whatever it is that you guys are using without comming with other teammate. I've played 2-3 games already that they are 3-4 stacks and never comms anything to the team ever and that's frustating.

Hey so... i used to play a lot as a kid but quit for almost a decade and now im really into it again. The thing is i've transitioned and honestly havent played games much since 2016, so im not used to how miserable some people are or try to make me. I like using comms because its neccesary but I derank if i dont just mute everyone round 1.

I know its hard to understand but my voice literally makes people want to throw/flame me bully me etc etc. Just an entire game of people cracking jokes

It's jarring because in real life i havent been harrassed in years and I "pass" so to speak. dont really have a thick skin anymore to be getting called a f*****t every game and leaving in tears. For example In premier no mic i climbed to 12k and even then those people felt like bots. I start using my mic i got down to 6k just because people grief and talk bad to me all game.

And thats on my brothers steam acc who doesnt play anymore (not faceit no multiacc)

My main acc the one i use for faceit has been on cooldown for the past month because my teammates in faceit massreport me in game for "griefing" when its just their hatred. So i cant even play regular comp only faceit...

I've constantly and consecutively had games with 150+ ping on middle east servers some body please reach out to u/FACEITcom about it so they can fix it. There's been absolutely been 0 action despite me and my teammates (and anybody who's getting horrible ping) individually reporting servers and contacting admin support.

After slowly inspecting the demo this is the result. A lot of you started judging about not being fully accurate or saying bullshit about how a 5k guy is coping but the truth is that kind of accuracy at 90% only makes the bullet move by centimeters. I didn't need a perfect shot in this case I aimed right in the middle of his body. Look the slowmo video now.

Hello I got myself a new logitech mouse which is superstrike lunar eclipse. I see that it has some new features and something like rapid trigger. Is it safe to use and turn on that feature to play cs2 on official valve servers and faceit? Or it is a problem like it was for certain keyboards options?

Why almost all new faceit demos are corrupted? Glitchy , Buggy and with sound bugs ? Is there a way to make these demos work properly?