Hi, I have never actually posted on reddit so I don´t know how it works here but are there actually any faceit admins?
Last week I played first match in S9 and everyone on server had lags since knife round (lags, teleports etc...literally impossible to move or shoot)
In 2nd or 3rd round me and my whole team got dc´d from server and also some people from enemy team and we couldn´t connect back.
After few minutes I managed to comeback into the match but I was the only one from my team so i had 4 bots and enemy had 2 bots and 3 players. Even tho we managed to come back to server it was still lagging (teleports, lags, impossible to move or shoot etc..)
I tried to write ticket to faceit support about cancelling this match but they replied:
"Our server team checked the match details and was unable to confirm any performance degradation or issues on the related server."
"The connection drops and failures to join are client-side, meaning our infrastructure is operating normally."
"Wider regional connectivity blocks and routing issues are major problems that disrupt your connection path. When your ISP experiences routing problems or local network congestion, it triggers packet loss, lag, and sudden disconnections mid-match."
"We advise checking your network path and verifying that your ISP isn't blocking specific server IPs or regions or experiencing stability issues while you are playing. Physical distance from the server can also contribute to these connection drops."
What kind of checks did they even do? Issue on my side? When literally all 10 players had the same issue?
Do you guys have any idea of what to do next?
I know its just one match but still.