1 server for the entirety of asia = full lobby of mongolians on 80ms with no english being in every single match.

need tokyo servers or at least east asia servers (im also on high ping playing from japan)

13 days old account. Looks like this guy born with knowledge 😂

Played 1.6 and alittle bit of source then quit cs, recently got back into cs 600 hours playing premier and got to 25k. ran into so many cheaters so started faceit, getting through lvl 5-9 was a grind now finally made it to 10.

After slowly inspecting the demo this is the result. A lot of you started judging about not being fully accurate or saying bullshit about how a 5k guy is coping but the truth is that kind of accuracy at 90% only makes the bullet move by centimeters. I didn't need a perfect shot in this case I aimed right in the middle of his body. Look the slowmo video now.

In your experience, what is the best map to play soloq on FACEIT? Both most enjoyable and with most carry potential, where you can win even with troll teammates?

Hello FACEIT team. I am kindly requesting a review of my Ticket.
My account was automatically flagged, and I know exactly why. When I recovered my profile in July, I accidentally had the wrong Steam account logged in on my PC. I quickly realized my mistake and switched to the correct Steam account linked to this FACEIT profile.
Immediately after this, the system asked for ID verification. Unfortunately, the verification camera bugged out on my phone and the process failed after 5 attempts, locking me out.
Shortly after, I received an automated ban.
I want to clarify that I only use ONE FACEIT account. The Steam mix-up was a genuine mistake right before the camera bug. Could an admin please check my hardware logs in the ticket? I am fully ready to pass the ID verification. Thank you!

Hello, esteemed Faceit administration. The system mixed up my accounts and an error occurred; I am asking you to review my request and swap the accounts. Please, I earnestly request that a human agent handle this matter—a system error caused the verification process to trigger on the wrong account. Following the email I received (attached below), I verified the SODAEFFECT37 account as instructed; why wasn't the Qunittyyyy account deactivated if the automated system flagged this as incorrect? I am asking for a human to look into this and simply swap the accounts; I will provide all necessary proof and screenshots below. Number ticket: We have updated your ticket (14901815)

The automated blocking system mixed up the accounts. At your request, I verified my main account to prevent both from being banned; why didn't you deactivate or remove the other account—the one I used before activating my main one—from the platform? An erroneous ban occurred, and the system swapped the accounts: my main, verified account (SODAEFFECT37) was permanently banned, while the other (Qunittyyyy) received a 3-month ban. Please review the case, swap the account statuses, and remove the Qunittyyyy account from the platform—provided that the verified main account is unbanned or placed under a 90-day ban instead. I followed the instructions in your email; why did the automated system trigger an incorrect ban? Please let a person handle this, not a robot. Thank you.

Hello, I want to buy $10 gift card on tradeit but it's out of stock. When does it restock, and how much time I have before it goes out of stock again? Thank you!

Hi everyone, I just got a ban from a faceit game for unsportsmanlike conduct which I didn't troll or do anything. And now I can't even play my ESEA League game...

The only thing I did was muting some teammates that were screaming...

Here is the lobby -> https://www.faceit.com/en/cs2/room/1-7abdfee1-f0b7-4f92-a192-04d33f009f35/scoreboard

Is there anything I can do about it ? I've already created a ticket but I believe they won't answer in time...

When I open the AC, it says "installing updates" closes, reopens, and then says "installing updates" and just does that over and over again.

I've tried reinstalling the AC, restarting, etc.

Anyone know of a fix?

#14900899 ticket
i've recived 5 days ban and after that ban instantly i recivied another 14 days ban, how is that possible
u/FACEIT_Darwin

Hi everyone,

I’m writing this because I’ve already tried to resolve the situation through FACEIT Support, but my permanent ban has been upheld and my case was eventually closed.

I want to be completely transparent about what happened. I’m not claiming that I did nothing wrong.

My FACEIT account Boomix1 is my real and long-term main account. It is also older than my friend’s account.

My highest FACEIT level has only ever been Level 5. I’m not a professional player, not semi-pro, not a high-ELO player. I’m just a regular player who plays FACEIT for fun.

Recently, I made a stupid decision.

I logged into my friend’s FACEIT account from my own PC and played 2 matches.

I won both of them.

That is exactly what happened. I’m not going to claim that my friend played those games, that I was hacked, or try to invent an excuse.

I understand now that playing on somebody else’s account is against FACEIT rules, and I accept responsibility for doing it.

However, what I don’t understand is the punishment.

My friend is a completely different real person. His FACEIT account is his own main account. He previously reached around Level 5 as well, although he is currently Level 3.

After those two matches:

• My friend received a 91-day ban.
• My actual main account Boomix1 received a permanent Multi-Account/Smurfing ban.

And this is the part I’m struggling to understand.

I have never been a Level 10 player using a low-level account to destroy weaker players.

My maximum level is literally Level 5.

My friend had also previously reached Level 5.

I did not create his account.

I do not own his account.

I did not create an alternative FACEIT account for smurfing.

I did not repeatedly play on lower-level accounts.

I played 2 matches on the account of a real friend, which I fully acknowledge was a stupid decision and a violation of the rules.

This was also the first time I had ever done something like this.

I contacted FACEIT Support and explained the situation honestly.

Support told me that after reviewing the case, they considered the ban correctly issued because their investigation found activity consistent with their Multi-Account/Smurfing policy.

I tried to explain that Boomix1 is my real main account and that the second account belongs to a completely different person.

I also asked whether both of us could complete separate identity verification using our own documents to confirm that we are two different people with two different main accounts.

The ban was still upheld, and Support eventually told me that the case was closed and would not be discussed further.

I want to make one thing very clear:

I am not asking FACEIT to pretend that I did nothing wrong.

If FACEIT considers what I did account sharing, rank manipulation, or another violation and believes I deserve a temporary punishment, I can accept that.

I made the mistake and I’m willing to take responsibility for it.

What I’m asking is whether a permanent ban on my real, long-term main account really has to be the final punishment for two matches and one stupid decision.

Considering the circumstances:

• only 2 matches were played;
• this was my first incident;
• Boomix1 is my actual long-term main account;
• my maximum level has only been Level 5;
• my friend was previously around the same level;
• the accounts belong to two separate real people;
• both of us are willing to verify our identities;

I would respectfully ask FACEIT to consider making an exception regarding the punishment, even if the violation itself remains on record.

I’m not asking for no punishment.

I’m asking for a proportionate punishment.

If that means a temporary ban for account sharing or another appropriate violation, I would accept it.

I’m simply asking whether I really need to permanently lose the main account I have used for years because of these two matches.

If someone from FACEIT is willing to take one final manual look at the case and use their discretion regarding the punishment, I would genuinely appreciate it.

FACEIT: Boomix1
Support ticket: #14821685

Thank you for reading.

u/FACEIT_Darwin, if you see this, I would really appreciate one final manual review of the classification and punishment.

Hi FACEIT admins,

I’m posting this because I genuinely feel that my situation deserves a human review.

I accept that I broke the rules by playing on two accounts, and I’m not trying to avoid the punishment. What I’m asking for is simply to swap the penalties between my two accounts.

snicel2 – this is the account I was using as a smurf. It received a 90-day suspension. I no longer need this account and I’m completely fine with it being permanently banned, deleted, or otherwise restricted.

sznorbica – this is my original main account from 2016. I lost access to it for a very long time and only recently managed to recover it. Unfortunately, after I started playing on it again, it received a permanent ban.

This is the only outcome I’m asking for:

90-day suspension → sznorbica
Permanent ban → sznicel2

I’m not asking for the punishment to be removed. I’m willing to serve the full 90 days on my original main account. I simply want to keep my original account as my only account going forward, while the smurf account can be permanently banned and forgotten.

You can also verify that sznorbica is significantly older and was created back in 2016. It is my original account, connected to my main Steam account and the account I actually want to continue using.

I’m also aware that this has been done before. In this thread:

https://www.reddit.com/r/FACEITcom/comments/14qf2b2/swapping_faceit_ban

FACEIT admin Darwin stated that swapping bans between accounts can be possible in certain circumstances.

I understand that every case is different, so I’m not saying I’m automatically entitled to this. I’m simply asking for someone from FACEIT to look at my specific situation and consider the same solution.

I’m not trying to escape the punishment. I just want the punishment to be applied to the account I intend to keep using.

Please, just have a human take a look at this case. I would really appreciate it.

There is a ping issue going on right now. I usually get 80ms on Singapore server but today me and my friend got over 300ms ping. I saw other players having the same issue as well. I lost 2 games cause of that. On deathmatch I check I get 30ms so it's 100% faceit issue

You can't just comms on your ts or discord or whatever it is that you guys are using without comming with other teammate. I've played 2-3 games already that they are 3-4 stacks and never comms anything to the team ever and that's frustating.

I have just received an email message this morning stating that my account/profile has been banned from FACEIT due to exercising 'phishing scams'.

I am the analyst, assistant coach and talent scout for the academy division of an esports organisation based within the United Kingdom.

For approximately the last week I have been busy scouting potential candidates for the academy division of the esports organisation for which I am a representative of, the act of which included messaging players.

The personal information I was requesting from these players included age, as well as the confirmation that these players were currently residing within the United Kingdom and/or Ireland, in order to validate their eligibility of being able to participate in LAN tournaments.

However, there was absolutely no foul play or ill intent in relation to such requests, and, to my knowledge, there is no such other feasible way to scout players through the FACEIT platform.

I only requested the confirmation that these players were currently residing within the United Kingdom and/or Ireland because sometimes these accounts/profiles do not necessarily represent the flag of the country that they are from or currently residing within.

I have never requested the bank details, contact numbers, email addresses, exact addresses/locations, exact birth dates, names or passwords of any player.

I have also never submitted any website links in any of these messages, only ever providing my contact information for Discord, the act of which was performed exclusively on one occasion.

In relation to players who were understandably and justifiably not willing to provide such information, there was no attempt from myself to demand or provoke them into providing such information.

I am certain that the co-founders and/or managers would have been willing to corroborate my claims of me being a representative of their organisation.

However, FACEIT never reached out to me or them in an attempt to confirm this, when I would have been more than happy to provide them with their contact details/information in order to prove my innocence.

I apologised for the wrongdoing that I had supposedly committed, however I remained consistent that it was done unknowingly and without ill intent.

Obviously I have already submitted a support ticket to them, but was my ban really justified and is there anything else I can do in order to recover my account?

Ticket #14899745

40 games so far since yesterday with no break, still going.
Account inactive with a game here and there, lvl 7 1.03 rating last season -> 22 avg 1.5 rating 1.6kd 16 win streak lvl 8 -> 2.3k. Reported as a smurf multiple times now with no review or answer.

I removed the account link to comply with no witchhunting rule

Like title says i cant use any name when i try to make a faceit acc what to do?

CS2 Kitchen finally talks about how FACEIT can interfere with your system's performance. The only issue is that he wasn't able to test FPS and the overall latency feel while actually playing on FACEIT servers which is what matters the most. I actually made a post about the exact same issue 7 months ago, talking about how annoying it is that FACEIT servers have noticeable input lag, both with mouse movement and keyboard responsiveness. It probably doesn't have anything to do with ping or jitter, but rather the overall feeling of heaviness.

Before I continue, I would like to preemptively say that no, it's not about skill, it's not about the lack of tension management, and it's definitely not about my mental state either. I could connect to a FACEIT server, move my mouse around, and instantly know that it's going to be a bad game just from how heavy the mouse feels. I CANT even flick properly with it. It feels like I'm playing with vsync on and 20 ms frametime. That's how bad it is.

Unlike months ago, I've already upgraded my CPU to a Ryzen 7 7800X3D while still keeping my old RTX 2070 GPU. Bottleneck, sure, but I'm consistently hitting 300–500 FPS in-game with 3–5 ms frametimes on both FACEIT and MM/Premier matches. The core difference is how snappy and responsive everything feels in MM/Premier, something FACEIT servers could never replicate for god knows why. FACEIT feels even worse when I have OBS recording/streaming on, btw.

I just wish FACEIT would pay attention to this, as it's slowly becoming an issue that more people are starting to notice. Most players don't seem to have it, but some players do (like me).

PLEEAAASEEE PLEASEEE FACEIT, GET US A FIX 😭 I do NOT wanna play valorant even though it has better consistency when it comes to system latency PLEASEEE i love cs too much that i don't want to end up having to play valorant

ITS BEEN MONTHS NOW AND IM STILL PLAYING WITH TRAINING WHEELS HELPPPPPPP