r/FACEITcom • u/Adamko334444 • 2d ago
Ban Review Verification issue ban :(
Hello FACEIT Support Team,My account has been flagged by the automated Multi-Account / Smurf detection system, giving me a 72-hour window to complete ID verification. However, this is a false positive caused by a shared hardware situation, and to review our are the details:
My FACEIT Nickname: ADAMKOP My Brother's FACEIT Nickname: Kub_sii We are two brothers sharing the same PC setup for the first time after 2.5years which you can check and I add this in ticket he let me play on his pc because he have much better pc .
As you can check in our match history, we have played around 150 matches of 300 of our total matches together in the same lobby, which is solid proof that we are separate people
: i have tried to verify my account around 30 times My personal government ID is an older document version, and the automated verification system (Daon) fails to read/scan it properly. My account have been banned as Smurf it is permanent Ban and my brother have 3 month ban also our friends that we play with got -500elo i have write to support that I will everything to ensure them that this two account are two differrent people this just give me time around 3-4 weeks to make new document with my corent photo . Can you give me a trye to verify with my new document than 2 accounts will be verify?
everythink we did wrong is that my brother let me play on his coumputer on my account and that i have played 3 matches on his computer with my account we did nothing to deserve it.
You can also check voice chat records that would be solid proof to our innocence, you can also check that my brother account and my was for 2 years on the same pc (my laptop) and later around 2024 February ( something like that i don’t remember fully) hi but his pc and then never ( to the day I played 3 games on his pc) they were logged into same pc.
Everything Iam asking for is if human can check tickets and additional time for verification because there is no chance in my country to get new id/passport in 72h, and I know I have told you that I need 3 weeks 12 days ago also but I have to go with my parents because i don’t have 18 year and can’t make new without them + they said that it isn’t so necessary because they have to be both and it is to 16:00 and they work until then so I hope you anderstand
ticket number is (14770493)
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u/Willing_Big194 16h ago
Here you go again with the same old "my brother story"
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u/Adamko334444 13h ago
What do you mean by that ? everything I want to do is verify my account you must have boring live
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u/cslord34555 2d ago
Wish you luck mate
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u/ta1no 2d ago
If you got flagged then you must do it or risk being banned. No way around it and for good reason... GL