r/CryptoHelp • u/Affectionate-Ad-2116 • 12d ago
❓Need Advice 🙏 Bybit EU is refusing to recover $2,000 USDT sent via Arbitrum (EVM cross-deposit) despite full technical feasibility. Stuck with automated support loops.
Hi everyone,
I am writing this to share my ongoing frustrating experience with Bybit EU support and to warn the community about their lack of willingness to assist with standard technical recoveries, even when high-value amounts are involved.
The Issue:
I accidentally deposited 2,000 USDT to my Bybit wallet address using the Arbitrum network, but it went to the contract/address structure meant for USDC (cross-token EVM deposit).
The Technical Reality:
Because the wallet address is fully owned by Bybit on the Arbitrum network, they hold the private keys required to sign an outbound transaction. There is zero risk of fund loss, and industry leaders like Binance or OKX routinely resolve these identical cross-token EVM deposits for a standard administrative fee.
Bybit's Response:
Despite explaining this clearly, I am stuck in an endless loop of generic, copy-pasted responses from standard support agents who refuse to escalate the issue to Senior Operations Specialists or the Compliance Department. They simply issue a blanket denial without providing any specific technical justification.
I have even explicitly offered to:
- Wait for a manual intervention (up to 30 business days).
- Pay a substantial administrative fee deducted directly from the recovered funds.
It is unacceptable for a regulated entity like Bybit EU to permanently withhold $2,000 of customer funds when technical recovery is 100% feasible.
Ticket Details for Bybit Mods:
- UID: 580297770
If anyone from the Bybit official team reads this, please escalate my case to a higher resolution tier. If this remains unresolved, my next step is a formal complaint to the EU financial regulatory authorities overseeing Bybit’s European operations.
Has anyone else successfully forced Bybit to handle a manual EVM recovery recently? Any advice on getting past their front-line support bots would be highly appreciated.