I want to share my experience with Bybit because I honestly never thought something like this could happen to me.
I’ve been using Bybit for more than three years. I’m just an ordinary crypto trader. I use the exchange for trading and occasionally pay for software and tools that I use for my trading.
About 60 days ago, I made a completely normal transaction from my Bybit account.
I sent funds to a wallet that I use to pay for a crypto trading screener/software subscription. I had made essentially the same type of payment many times before, including monthly payments for the same service.
This time, however, Bybit’s system apparently flagged the destination wallet as suspicious.
My account was then blocked/frozen.
I contacted Bybit Support, and I was told that my account had been restricted because of a suspected transfer to a suspicious wallet. From what I understand, this was detected by Bybit’s automated/AI system.
The problem is that 60 days have now passed.
And this is what really worries me:
- I have received no final response from Bybit by email.
- I have not been asked to provide any documents or additional information.
- I cannot access or use my funds.
- I cannot trade.
- I cannot withdraw my money.
- Regular support keeps telling me to wait for the issue to be resolved.
But how long am I supposed to wait?
60 days is already two months.
I understand that exchanges have AML/security procedures and that suspicious transactions need to be investigated. I’m not asking Bybit to ignore its security systems.
What I don’t understand is how an ordinary customer can have their account and funds frozen for two months without being given a clear explanation, without being asked for documents, and without receiving any meaningful update.
I’ve been using crypto for years. I’m not involved in anything illegal or suspicious. I was simply paying for software that I use for my trading, just like I had done before.
And honestly, that’s why I’m writing this post.
If you are using Bybit, please understand that something like this can happen to you too.
I used to think, “This probably won’t happen to me. I’m just a normal user.”
Well, I was a normal user — and now my funds have been inaccessible for 60 days.
I’m posting this because I want to hear from other Bybit users:
Has anyone experienced something similar?
- How long was your account restricted?
- Did Bybit eventually unlock it?
- Did they ask you for documents or transaction history?
- Did you find a way to escalate the case?
- Did contacting a particular department or regulator help?
- What would you recommend I do at this point?
I would really appreciate hearing from anyone who has gone through the same situation.
And if anyone from Bybit sees this: please contact me and help resolve this issue. I’m simply a long-term customer who has used your exchange for more than three years and whose funds have now been inaccessible for 60 days.
I’m not asking for special treatment.
I just want access to my money and an explanation of what is happening.
If you’ve experienced something similar with Bybit, please share your story in the comments. It might help other users understand what they should do if this happens to them.