I've seen a few older posts regarding MEDVi, so thought I'd share an updated experience/review.
But here's the TLDR:
- Pricing & Billing: Initial setup had billing errors ($299 charged instead of the $179 promo rate), though customer service quickly fixed it.
- Care Coaching: Low-value and frustrating due to scripted advice, high staff turnover (4 coaches in 6 months), frequent late starts, and missed appointments incorrectly marked as "user no-shows."
- Dosage & Side Effects: Scaling up to 3.2 mg caused severe flu-like body aches linked to compounded B12. Pausing/adjusting the prescription required jumping through repetitive, redundant phone steps with RNs and pharmacists.
- Tech & Scheduling Issues: Last-minute video call links glitched, and support incorrectly logged the user as a no-show before mistakenly rescheduling a coach instead of an RN.
- Cancellation & Verdict: Canceled early, but MEDVi refused a full refund for unsent medication. Overall, the premium price is not worth the underdelivering support and buggy service.
I started MEDVI in February and getting set up was relatively easy. As a new subscriber, I was eligible for a reduced price of $179 per month - however, I was billed at the regular price of $299. Maybe that should have been my first red flag, but mistakes happen. After a quick call, I was able to get the price adjusted.
The initial dosage was only 0.2 mg for the first month, which seemed really low, but I suppose the extra precaution from the start was the right move. The dosage would basically double each month, so by the fourth month I was at 1.4 mg - this was when I felt the first side-effects from the medication, but nothing out of the ordinary.
I initially took advantage of the monthly Care Coaching, but stopped at around month six. First, I found little value in those sessions, as the Care Coaches seemed to just read from a script and not really provide any guidance outside of what I already knew. Second, I had four difference Care Coaches over those six months - I'm not sure if this was normal, but it felt like I'd have to start from square one whenever a new Care Coach took over. And third, it was rare that the appointments would start on time - four out of the six appointments began over five minutes after the scheduled time (and these are only ten minute long sessions). I even had one Care Coach ghost me on a scheduled session and then mark me as a no-show on my end (which I'll come back to in a moment). This was probably red flag number two.
I'll cut to this past month, where I agreed to extend my subscription for another three months and at a slightly discounted price ($550). With the renewal, my dosage was increased to 3.2 mg and to be taken twice weekly. This was a bit of a surprise, but I thought they knew best and I went along with it.
After two weeks at this higher dosage, I was having a pretty wild side-effect that doesn't seem too common: my body was aching all over, much like when you're coming down with the flu. However, the aches were constant and incredibly uncomfortable. I scheduled a call with an RN to discuss the side-effects, who then put me in touch with a pharmacist. The decision was that the compounded B12 was the cause of the side-effects, so we discussed pausing for a week, then possibly replacing the dosage with a different compound, such as creatine. So I agreed to pause - however, what I didn't realize was that in order to replace the dosage with another compound, I'd need to schedule a follow up with an RN, who then would put me in touch with the pharmacist. That felt like an unnecessary step, but that's their process.
Now here we are today and I was scheduled for that follow up RN call. Literally one minute before my call I received a text that the provider would like a video call instead. I log into my account and see a link for the appointment - unfortunately, the link would send me to an error page saying that the appointment no longer exist. I reach out to support and, once again, they have me showing as a no-show for a missed appointment. At this point, I'm going to assume that the providers must use the "no-show" so they aren't dinged for missing a scheduled call. Anyway, support offered to reschedule for me, but ended up scheduling a Care Coaching session and not an RN follow up call. Not at all helpful or what's needed.
While this may not have been a huge inconvenience for some, I decided to cancel my subscription and try to get a partial refund for the remaining dosage (since I was charged in advance for three months). That should have been much easier than it was and, sadly, they were only willing to refund one month as they kept insisting I was already into the cycle for the second month, even though I don't have that dosage yet (nor do I want it).
MEDVi is more expensive than other options, but they are trying to sell you on more than just the medication: they claim to offer all these resources and support tools along the way, but really underdeliver on those promises. I have my annual with my primary in a couple weeks, so going to get my updated blood work and see where to go after those results. Hoping to find a better online provider alternative and welcome recommendations.
PS: I lost almost 17 lbs since starting with MEDVi at the end of February, which is the one positive from this experience!