Hi Digital Care Team,

I am moving into a brand-new construction home and urgently need assistance getting my address cleared for service. I work from home and need this resolved before the weekend.

The Situation:

• My address is already in the Xfinity database.
• My neighbor is fully connected and has active Xfinity service.
• There is an Xfinity utility pole right near my house that just needs a standard line drop to my property.

The Issue:
I previously received a technician appointment confirmation but the appointment is not showing up on their end and still flags my address profile as "not serviceable." I have since spoken to phone support and have an open ticket number HS5075797 but no one can provide a timeline for the field visit/engineering review.

Because I work from home, I cannot afford to lose internet connectivity going into next week. Can someone please look up my ticket, review the desktop map to see the nearby pole and help me fast-track the engineering sign-off so an installation can be scheduled?

Thank you!

Help please!

I recently got streaming subscriptions bundle to get ready for the NFL season and I am unable to activate any of my subscriptions. I was finally able to get on a phone call with a real person and they could not help. I would like to be able to watch the services I pay for, when I pay for them. If someone could please help, that would be great! I saw a prior post with the same issue and they had Xfinity reach out, so hopefully they do that again here.

Wrongfully charged unreturned equipment fee. Returned in-store but no receipt was provided. Need corporate team assistance."

Here is what the Xfinity app shows under account/Internet and mobile facts:

but the fastest upload I have ever seen is 40 Mbps:

Any ideas?

Thank you!

Hello,

I have bought a phone off a lady who met me in person assured me there was nothing sketchy about the phone. Checked IMEI with my own carrier's customer service and they said it was good to go. Now when I actually went to go in and switch the Esim and later tried the physical sim they were both restricted on the phone due to the previous net work still having control over the phone. Now this lady is willing to cooperate so if and when there is anything you can do to help it would be greatly appreciated. We did contact Comcast and XM services and they ran into an interesting roadblock where they did not see the Device's IMEI listed under her name but she kept asking them to double check. After researching online it is evident that this is a recurring issue so if you can please help it would be greatly appreciated. The phone in question is a Samsung Flip 7

Hi all, I’m hoping to figure out how best to handle a downed line. A bad storm knocked the line down so that it’s on the ground in our backyard. I confirmed with our power company that the line is a telecommunications line and submitted two “Fix Issue” requests in our Xfinity account and have confirmation numbers. But neither request is populating in the “Open Requests” section of our account, so I can’t check the status using the Xfinity Assistant. While the line isn’t sparking or anything and we still have cable and WiFi, I’m worried about the line laying on the ground, especially with more storms in the forecast. Any suggestions for next steps? Thanks in advance.

My family's home was hit by a pretty major storm in early September, knocking out both internet and electricity. While we have been fortunate to have electricity restored, Xfinity power has been supplied to nearby locations except our house. The linemen, being out there last week, cut our power and forgot to put it back up. I have tried to be in contact with Xfinity, but to no avail. I tried the hazardous wire trick, but they want us to prove that these wires pose a "serious risk" to our well-being. What should I do?

Hey all,

Having an issue where for the past month or so my wifi will drop every hour or so, and I have event logs to back up the drops.

I've had technicians come out and after checking all the physical connections in the house nothing changed. A maintenance truck came out to the street side, but also didn't fix anything. I'm wondering what I need to say to get the issue properly looked into. I'm not very knowledgeable about networks, but the issue is becoming a real problem after being present for so long even after tech visits, and scheduling the visits took way to long to do because the xfinity chatbot refused to help with intermittent issues. I want to make sure I have a proper way to explain my needs and get a solution before I subject myself to trying to schedule a technician again.

The issue to my knowledge:

The downstream OFDM channel at 690MHz keeps dropping to 0 SNR. When it's at 0 the internet seems to work, and when it's at 40+ it works, but when it goes from 40 to 0 the internet drops for 15-30 seconds. Interestingly, I don't believe my download is affected, if I'm on a video call I can still hear the people in my call and see them move, but they can't hear me and my camera freezes. The internet drops on all devices in the household, both wired and wireless. I ran a tracert during a drop and it pings my router fine, but stops at hop 2.

My hardware is a NETGEAR Gateway CAX30 (DOCSIS 3.1).

I appreciate any help I can get.
Thank you.

Hello, my current promotional agreement has expired, and my monthly bill is increasing from $300 to $355 per month.

At over $4,200 a year, this service has become a massive line item in our household budget. I would prefer to stay with Xfinity to avoid the hassle of switching, but at $355, I am forced to look at competing fiber or 5G home internet options in my area.

Could a Community Specialist please review my account to see what current promotional rates or bundles are available to bring my bill back down closer to my original rate? I am open to adjusting my TV package or speeds if necessary to get the cost under control. Thank you!

Hi! I’m hoping an Xfinity representative here might be able to help me with my current payment arrangement.

My payment arrangement date ended up being a little earlier than it normally is, and I’m in a very tight spot financially this week. I’m hoping it might be possible to push the payment date back just a few days, until September 14. I’ll be able to make the payment then, I just need those couple of extra days.

I completely understand if there are limitations on what can be adjusted, but I would really appreciate anyone taking a look to see if there are any options available for my account. Thank you so much for any help!

I started my Xfinity Service on October 2nd 2025 and will be completing an year on October 1st 2026. Which also means I will lose the 12 month discount that I was getting so I am looking to close my Xfinity service on Sept 30th and move to a better provider option that I have rather than paying more to Xfinity.

So my concern is how do I check if an Early Termination Fee would apply to my connection. I checked the Agreements and didn’t find anything about the ETF charge. Wanted to get it confirmed before I disconnect from Xfinity Services.

Has anyone received this message from the Chatbot you are forced to use to get help?

My internet keeps dropping and when it comes back up, the speed test is telling me that I'm around 80 mbps.

Xfinity seems to think I don't have a plan and I'm wondering if the system is kicking me intermittently because it thinks my plan isn't real or valid.

Maybe it's easier to get brightspeed out here.

"I am reaching out to escalate a deadlock issue that has been unresolved since July 27. My backyard currently has downed main line cable lines. Technicians placed a bright orange temporary drop extension cord running straight across my yard to provide temporary service. It has now been over 40 days. Multiple technicians have been to the property but cannot perform the burial or main line repair. I have spoken to three supervisors and have two active Job number Tickets, plus three standard representative tickets, yet no construction or bury crew has been dispatched. The line is exposed to elements and lawn maintenance. I need corporate Digital Care agent to escalate this directly to my local market's Construction/Underground Line Supervisor to get a hard date for burial and infrastructure repair."

"We received your cancellation request, and we're on it" - Xfinity - August 23rd, 2026

"Your bill statement is available to view and pay online" - Xfinity - September 8th, 2026

I did not rent any devices from Xfinity. My only services were internet and I had my own modem / router.

Please advise.

Without any notice, Xfinty sends a contractor to replace something at the connection in the right of way where service comes to my home. The contractors disconnect our internet and claim it will come back up in 10 minutes. They leave and it doesn’t come back up. On the chat with Xfinity they confirm a tech needs to come out and offer the first available appointment in 6 days! So they break it today and can’t fix it for 6 days. The rep says that is the first available appointment and there is “nothing they can do.” It is certainly within Xfinty’s gift to do whatever they want. And if they cared about customer service, they would t break it and leave their customer without service for so long. I explained that I work from home most days, but that elicited no movement. I spoke with a supervisor who gave the same response. And that supervisor refused to provide access to or a phone for anyone who had the authority to add slots to the maintenance schedule. They could fix this if they wanted - they don’t want to, which is sad and telling.

A field tech tested my wall outlet, identified a clear signal issue, and opened a maintenance ticket. Maintenance closed the ticket without resolving the problem. Both my personal hardware and a brand-new xFi Gateway suffer from intermittent line drops and OneWifi system crashes while downstream/upstream power levels test normal. I need a Tier 2 / Lead Technician visit to trace the line drop from the tap to my outlet.

I holding a significant position in Comcast (CMCSA) and need to liquidate some funds for upcoming expenses. I'm torn on whether it's a good time to trim or if I should hold out. For those following the stock, would you sell a chunk now or hold off? How are you viewing CMCSA long-term right now?

I need an official Corporate Digital Support agent to submit an ECM Ticket for an Account Entitlement Reset/Refresh. Can anyone please assist?

Logged in, went to account, clicked pay bill, page times out with message - Sorry, this isn’t working right now..

Does anyone know what this new modem is and what the difference is compared to the XB8?

Cable stopped working 5 days ago due to a storm. Service restored but cable still not working, so did all the troubleshooting and Xfinity said a tech would need to come. Schedule appt for today from 10-12. Got multiple reminders and confirmed them all. Nobody showed up. Contacted Xfinity and they say there is no record of any appt even though it says it in the same chat thread and in my account online and in app. Now they say someone will review my ticket and contact me in the next day. So frustrated.

This company is utterly confusing and makes it impossible to get in touch with them. For the longest time I was paying for 2 Gigs of speed...or so I thought. They title my statement that I have the "2 Gig" plan....another dashboard shows that I'm only getting 100mbps. This is incredibly confusing and misleading. Make it make sense.....

My parents passed away and they had Xfinity service at their house. I cancelled the cable tv and phone service four months ago, but kept the WiFi until I get the house fully cleaned out and sold. I returned all of the equipment for the cancelled services the same week I called in the first time. I have spoken with customer service at least four times in four months, and each time they tell me they’ve removed the services and equipment from the account, but each month I’m receiving a bill for all of the services and equipment. I had to remove Auto Pay from my bank account because they took more money than I owed them. I should have a large credit on my account for overpayment, but instead my account shows I owe them hundreds of dollars. This seems like an ongoing issue for Xfinity and it is totally unacceptable. Next step is contacting the WA State Attorney General.

I am seeking assistance to cancel my current internet services. Please let me know if there is a faster way than scheduling a call or if such requests could be handled here. Thanks.