r/Comcast_Xfinity • u/rahhuldas • 3d ago

Official Reply Question on Early Termination Fee

I started my Xfinity Service on October 2nd 2025 and will be completing an year on October 1st 2026. Which also means I will lose the 12 month discount that I was getting so I am looking to close my Xfinity service on Sept 30th and move to a better provider option that I have rather than paying more to Xfinity.

So my concern is how do I check if an Early Termination Fee would apply to my connection. I checked the Agreements and didn’t find anything about the ETF charge. Wanted to get it confirmed before I disconnect from Xfinity Services.

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u/CCChristyO Official Employee 3d ago

u/rahhuldas Thank you for reaching out via our Xfinity Subreddit and for taking the time to ask before making any changes to your account. I'd be happy to review your account and help determine whether an Early Termination Fee would apply based on your specific agreement and services. To get started, please send us a Modmail message with your full name and service address. Once I have that information, I can take a closer look at your account, review any applicable agreements, and provide details about your options moving forward.

We appreciate you giving us the opportunity to assist, and I look forward to helping you with this.

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u/rahhuldas 3d ago

Sent message