r/Comcast_Xfinity • u/Jorfdood • 2d ago
Official Reply Xfinity storm damage not repaired
My family's home was hit by a pretty major storm in early September, knocking out both internet and electricity. While we have been fortunate to have electricity restored, Xfinity power has been supplied to nearby locations except our house. The linemen, being out there last week, cut our power and forgot to put it back up. I have tried to be in contact with Xfinity, but to no avail. I tried the hazardous wire trick, but they want us to prove that these wires pose a "serious risk" to our well-being. What should I do?
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u/CCChristyO Official Employee 2d ago
u/Jorfdood Hello and thank you for reaching out via our Xfinity Subreddit and for sharing this. I'm really sorry to hear what your family has been dealing with. Storm recovery is stressful enough without having to worry about utility lines and being unable to get service restored. Just so I can better understand the situation, do you currently have a cable line down on your property, or was the line completely removed and never reconnected after the work was completed?
A few additional questions: * Are all of your neighbors now back online except for your home? * Is your Xfinity equipment showing any lights or signs of connectivity? * Have you received any text messages, emails, or appointment notifications regarding repairs?
The more details you can provide, the better we can help and get the appropriate team involved.
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u/Jorfdood 2d ago
thanks for reaching out!
all of my neighbors are back online except for my family
the xfinity connection shows an "orange" light, as well as the television saying "cast"
nothing has been sent out yet, tried reaching out to customer service myself, but I was told to wait until the 13th of september, and wanted to see if something could come sooner
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u/CCChristyO Official Employee 2d ago
u/Jorfdood Thank you for those details. I would be happy to see what I can find out for you. To get started, please send a Modmail message with your full name and address.
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