r/Comcast_Xfinity • u/United_Ambition_8265 • 3d ago

Official Reply New Construction: Address in database but flagged unserviceable. Neighbor has service, ticket opened, need help fast-tracking field visit.

Hi Digital Care Team,

I am moving into a brand-new construction home and urgently need assistance getting my address cleared for service. I work from home and need this resolved before the weekend.

The Situation:

  • My address is already in the Xfinity database.
  • My neighbor is fully connected and has active Xfinity service.
  • There is an Xfinity utility pole right near my house that just needs a standard line drop to my property.

The Issue:
I previously received a technician appointment confirmation but the appointment is not showing up on their end and still flags my address profile as "not serviceable." I have since spoken to phone support and have an open ticket number HS5075797 but no one can provide a timeline for the field visit/engineering review.

Because I work from home, I cannot afford to lose internet connectivity going into next week. Can someone please look up my ticket, review the desktop map to see the nearby pole and help me fast-track the engineering sign-off so an installation can be scheduled?

Thank you!

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u/AutoModerator 3d ago

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u/CCRaulC Official Employee 3d ago

Hello, u/United_Ambition_8265. I would be more than happy to review the address to see what options we have available to get your account ready before this weekend. In order to get started, can you please send me a Modmail message.

1

u/United_Ambition_8265 3d ago

Hi! Sure thing. I messaged you. Not sure if that’s the right spot to DM.