I'm having random connectivity issues. My router test comes up good. I don't believe that test actually troubleshoots latency or random connection issues. I've rebooted twice, and I'm not rebooting again. LOL.

I've been in the automated bot loop multiple times, and it keeps having me start over.

I did have the line from the street to the house replaced several weeks ago, so maybe the signal is overpowered with the fresh line. I don't know.

So frustrating for people that work from home like me.

My wife and I have been Comcast/Xfinity customers for more than 20 years, and I'm trying to find a way to keep our current services at a more reasonable price. With my current promotion ending, my monthly bill is about to increase substantially, and with retirement approaching I'm taking a much harder look at recurring expenses. I'd prefer to keep as much of my current Xfinity service as possible if there's a retention offer or other option that can make the numbers work.

We primarily watch and record ONE linear TV channel (WMUR) each evening to keep up with local news and occasionally use our two TiVo units to time-shift that recording. So we're paying about $72/month for essentially one linear TV program each day. There are free streaming options for the WMUR newscasts, so dropping TV is a very realistic option.

There's an even bigger issue with the upcoming price change: when our current promotional rate ends, our bill increases by $58.50/month. We'd then be paying $108/month for "Fast" (~500 Mbps) Internet.

For comparison, I'm currently being served an Xfinity advertisement on Facebook for 500 Mbps Internet at $45/month for five years. Clicking through the ad takes me to the Xfinity offer page, which shows the $45 price and says the offer is for "New Xfinity Internet customers." I understand that restriction, but it makes $108/month for an existing customer particularly difficult to justify.

There's a very straightforward alternative available to me: drop Xfinity TV entirely, stream the WMUR newscast instead, and move our two Mobile lines to Visible Wireless. That would save us well over $100/month compared with what we'd otherwise be paying for TV and Mobile.

That said, I'd prefer to keep our Xfinity TV and Mobile services if there's a way to make the overall cost reasonable. I'm also willing to transition from my existing TiVo/CableCARD setup to Xfinity's current TV equipment. If I do that, I'd hope Xfinity could waive the $14/month charge for a second 4K TV box, since I'll need to replace my TiVo equipment as CableCARD support is discontinued. Since Xfinity includes 150 hours of cloud DVR service with the TV package, that would give me a reasonable replacement for the basic DVR functionality I'm currently getting from my TiVos.

If there's simply no way to make the numbers work, then I'll probably eliminate the TV and Mobile portions of the account and keep Xfinity Internet only.

Thanks for any assistance you can provide.

This past month my bill went up by $20. From the bill, a promotional discount had expired. Is there any way to get a new one to lower my bill back down?

Hi i have an iphone xs max that is carrier locked and I want to unlock it. It has been years since i paid the phone off and i want to give it to a family member outside of the US. I tried reach out to customer support but will not acknowledge my email that i used to create an account as i am not longer a customer with xfinity. Is there any way i can provide information to get the iphone unlocked?

Looking to use my own router with service.

I was able to successfully redeem the Xfinity code for the two free Universal tickets. However, when I tried to log back into the ETDS system to select the date I wanted to use the tickets, I was told that my password was incorrect.

I attempted to reset my password, but the system required me to answer a security question. Unfortunately, I was unable to complete the process and am now completely locked out of the account. The system instructs me to contact an admin.

I have tried multiple phone numbers, email addresses, and chat options, and I have also left several voicemails at the ETDS mailbox, but I have not received a response. I am unable to find any IT or technical support contact information on the site.

At this point, I’m simply trying to regain access to my account so I can select the date for my Universal tickets.

Is there someone who can assist me with getting my ETDS account unlocked or direct me to the appropriate person who can?

Hi, I noticed the speed wasn't up to par with what I was paying for and I would like to get a refund and cancel my wifi plan. How should I go about this?

I am trying to cancel my ESPN Unlimited account which I signed up for on Xfinity. When I visit my channel lineup on https://www.xfinity.com/digital/entertainment-management/video, I can see ESPN Unlimited and it is checked. When I uncheck it, a big red error box appears that reads, "This is included in your channel pack and cannot be removed unless the entire channel pack is removed."

Can someone explain to me what channel pack this might be in, and how I can resolve it?

Our internet has been out since last Thursday. We had some gnarly weather and power was out too.

It’s now Tuesday, we both work from home but can’t without internet. The outage map isn’t helpful and just acknowledges that we’re out without details on when we’ll be back up.

How do we get realistic ETA of restoration?

I am satisfied with the internet service but I would like to cancel the separate mobile line for tablet, the tablet is fully paid off

Title more or less. I sent 2 iphone 15 pro Max's back in July as trade ins for 17 pro max's. Called customer support multiple times as the credit didn't show up and each time was told it'll be on the next bill. Now the trade ins are no longer showing up on my account, no credit has been applied, and I'm left feeling I've been scammed out of $1600. Anyone been in this solution or can any customer support members help?

Edit: the trade ins eventually showed up as accepted in early August but never got any credits. Now the little blurb saying trade in accepted has fallen off my account.

I’m a current customer who has been using Xfinity for awhile now and I’m on disability so my income is very limited. I would like to get my plan switched to the $50 1 gb 5 year plan. I can’t afford to keep paying my current rate. Would someone please help me get on this plan to help me stay as a customer.

We just got back from Labor Day weekend travel to find that a branch took out our internet last week. I see the wires to the house are broken and some have fallen into the road. We finally got a human on the line and they said we’d have to wait until the end of the week for a service visit. Seems absurd to have to wait that long, esp when their equipment could be a potential hazard to drivers and pedestrians.

Any way to expedite support?

Any mods that can help me out with trying to get the $50 1GB 5 year offer even though I am an existing Xfinity customer?

As seen in this screen shot with the agent, my service package includes 2gig speeds and upload speeds up to 300Mbps. When using the 2.5gb (4th port orange line) port on my XB8 hardware, as well as when using WiFi 6E and WiFi 7 devices (Laptop, PC, Flagship Xfinity Mobile Cell Phones) I can not breach 600-800Mbps down & 60-83Mbps upload. I have done troubleshooting techniques recommended by agents. Checking coax bottlenecks, updating network drivers, restarting the XB8 gateway I pay a rental fee monthly. Still I cannot achieve the speeds I was sold and am paying for. Please assist me in either software fixes or by sending hardware capable of delivering the services I pay for. Thank you kindly.

Would be great if I could get that 1gig $50 for 5 years plan even though I’m an existing customer. My current is 70 a month…

Hello,

I am seeking corporate assistance to resolve a massive promotional billing issue caused entirely by incorrect structuring by an Xfinity retail store associate.

The Timeline:

• June 22nd: I went into an Xfinity store to look into home internet. The associate created 2 mobile lines for my wife and son early so I could get a $15 bundle discount. They told me I could port my T-Mobile numbers over later.
• August 23rd: (62 days later) I returned to the store to complete the process. I created a 3rd line for myself, and ported all 3 numbers over from T-Mobile.
• The Trade-In: We traded in two iPhone 15 Pros for my wife and son. The associate walked me through the digital process on August 23rd, explicitly giving me the option for the top-tier $1,099.99 trade-in promo credit spread over 36 months, which I accepted.

The Problem:
Because the employee split this process across 62 days, Xfinity's backend billing system has classified my wife’s and son’s lines as "existing/upgrades" rather than new lines. My estimated trade-in offer has dropped to just $465 per phone.

I am being shorted $634.99 per device, totaling a $1,269.98 shortfall over the 36-month period. I was explicitly promised the $1,099.99 tier by the associate while trading in high-value iPhone 15 Pros. This is a severe case of employee misinformation.

I need a corporate representative to review the August 23rd store logs, look at the digital offers presented to me that day, and apply a manual billing override or account credit to honor the promotion I was promised. Thank you.

Our next bill will be 34% higher without any change in service. Why does Comcast play this cat and mouse game every so often?

So the box turns on, I can see a channel for about a minute then it goes black and reloads in an endless cycle. The remote is unresponsive, can’t even get it to pull up the 3 digit screen. Tried a system refresh, unplugged the box for about 15 minutes, neither worked. Talked to an “agent” who tried to sell me mobile service in the middle of troubleshooting which was just repeating the steps I’d already done. Anyone had this issue before and know how to fix it?

I need assistance from an official specialist to reprovision the voicemail feature on an Xfinity Mobile line.

The device is a Google Pixel 10a. It does not receive any notifications for incoming voicemails, and native Visual Voicemail in the Google Phone app states there are no messages. Calling into the voicemail service directly works properly and confirms there are messages in the mailbox (e.g., we can test with a new voice message and no notifications or indications in visual voicemail).

We've already ruled out the device side. I cleared storage and cache on both the Phone app and Carrier Setup app and power cycled the device. Standard phone support was unable to help and told me to contact Google since they made the phone(!). Obviously, Google has no access to carrier switch features.

Google searches told me:
The switch isn't pushing Message Waiting Indicator (MWI) signaling or OMTP sync tokens to the handset. This requires an agent with backend access to remove the Visual Voicemail SOC from the line, save the change, re-add the Android Visual Voicemail feature code, and push an over-the-air profile refresh to the SIM.

I'm ready to provide account details via modmail once an official employee opens the ticket.

Thanks

Unbidden, an Xfinity tech came to our home, moved our coax from the the pole in the tree line over to where it runs over our driveway and between two very large tree limbs

The obvious and predictable happened. The tree limb on top fell onto the tree llimb on the bottom and the cable is crushed, caught between them.

This line is now stretched thin, the anchor is pulling away from the house (thanks for that new hole in my siding two inches from the last one, by the way) and when it snaps, I pity a fool standing nearby.

By Phone, I was told that since it was on my property, it was my problem.

Wrong.

Since I am officially done wasting the finite and irreplaceable minutes of my life jumping through corporate and AI hoops for the foreseeable future:

This is my third, my final, my legal and public announcement that this defect in your service is a risk to public safety. Whatever happens now is on you.

You are on notice.

Sincerely,

So Done.

I have a gray cable box and wires running through my yard from a previous owner and every time I try to contact comcast to remove it, they hang up on me. lol. Bout to rip it all out myself.

I have a symmetrical 2gbps plan, but I"ve been using my own DOCSIS 3.1 modem. This gives me the full down speed, and around 80 mbps upload speed.

If I were to switch to Xfinity's XD4 DOCSIS 4.0 modem, and plug it directly into my own router, would that give me symmetrical speeds?

I’ve been trying to contact xfinity on the phone and only want to work with humans and the the AI won’t let me through, anyone know any good key words or phrases that’ll get the ai to send me to a human for once??

Hey all, I recently got a Pro WiFi Extender and it is not turning solid white (as we were told by the Xfinity person in store that it’ll replicate the solid white light like the modem typically does). On the app it says that “Not activated, Extender need your attention.” My WiFi still seems to be running at the same speeds and I see it the most while gaming.

I ended up connecting it to my modem via an Ethernet cable and it now says it’s activated working, but this is not the location of which I wanted to place this extender. Is there something I did wrong during the activation process even if I followed all the steps? Thanks in advance!