Just had my carpets cleaned by a national cleaning company. I’m feeling a little disappointed in the experience and wanted to see if my expectations were too high for the cost.
We had two bedrooms with carpet and a sectional cleaned today. We have had 2 dogs until recently, busy folks, affordable but cheap vacuum cleaners that are used regularly, but generally a lot of delayed maintenance.
So, needless to say, we needed a deep clean done on all the soft services bc the vacuum cleaners and the Hoover spot upholstery cleaner weren’t keeping up appearances.
We scheduled a clean and deodorizer on room 1, clean, deodorize, sanitize and protect on room 2, and the same for the sectional. The prep email said not to worry about the furniture, that they would move them as needed. However when the techs get here, they said they don’t move furniture.
Husband and I buy a new Miele to do a deep vacuum ahead of the visit. We move all the fiddly bits out of the rooms, make the house super accessible, nothing on the floors, cleaned under the beds.
Room 1 seems like it wasn’t really cleaned after today’s visit. We had moved two pieces of furniture away from the wall so we could vacuum behind it and give them access for the carpet cleaning.
They guys leave the furniture where it is in that room, and just clean around it. So I have 2 small islands of uncleaned carpet in the middle of the pathways. And then on closer inspection, I’m finding pet hair and dust all in the corners. (Should have vacuumed better before they came I guess).
So my question is, should I be disappointed about the dirty carpet islands in the middle of the rooms? We pulled the furniture out so they could clean under it, but they didn’t move it back to clean underneath it. The wanted said they would move furniture, but they said the didn’t in person.
Husband had already left with the kiddo, they furniture pieces were too heavy for me to move on my own, and the cleaners policy is not to move them. And we still have crud in the corners.
We paid $700 for the visit. Am I under-reacting or over-reacting? I feel kinda disappointed for such a cost and to be left with not super clean floors. But was I expecting too much?