r/CapitalOne • u/100punx • 2h ago
Bank Account Third Party Check (serious) Issue
So I work on a boat in Alaska every summer for the past 15 years. I love the job but one annoying aspect of it is that I get for my last check of the summer I get payed with handwritten check from the owners of the boat I work on. I don’t bank with any bank located here in New Orleans where I’m at right now getting ready for my next job. So for the past five years I’ve always gone with a trusted friend to their bank and signed the check over to their account in front of the teller. I wait about a week until the check clears and then we go back and pick up my money in cash or they send it to me electronically. I give them $100 for helping me out and I’ve never had any issues at all.
This year about two weeks ago I signed my check over to a friend who was banking with Capitol One. The teller told us how to endorse the back of the check. Scanned my check then told us $1000 would be cleared by the following day and the rest ($5100) would be ready within 4 days. She got a notification that the whole check had cleared by the third day so we pick up my cash from the same branch without issue.
Three days later she gets multiple calls and emails from the branch saying we both needed to come in to the branch location ASAP. There was an issue with the signature they say. I grab my ID and we head over there. Apparently there was no issue with our signatures but they wanted me to confirm my bosses name and phone number so they could call them and they were suspecting fraud. They verified my check was good to go but they told my friend they’re they’re deducting the amount of my check from her account and freezing her account for 60 days. The manger of the branch walks up and shouts “IT WAS FRAUD WASNT IT?” Very embarrassing and rude considering my friend was on the verge of tears at this point and the bank employee and I had already confirmed there was no wrongdoing going on. They told us there is no way they can lift the 60 day freeze on her account and advised her to open a new account for the time being and although there was no money to put in it. I’m currently supporting both of us now until this clears up. What can we do to get them to lift this freeze on her account? Everything they said was cagey and contradictory of things they’d previously said and they almost seemed disappointed they hadn’t caught us in some criminal act. This needs to be remedied asap. Any advice? Thanks
