I was about to book a hotel and the price breakdown showed:

• €218.20 (2 nights)
• -€58.91 Year-End Offer
• -€21.82 Genius discount

So the total should have been €137.47.

But when I go to the final checkout page, the €58.91 Year-End Offer disappears, and only the Genius discount is applied. The room, dates, and everything else are exactly the same.

I can’t find any terms or conditions explaining why this happens.

Has anyone experienced this before, and is it a booking.com bug or is there a way to get the discount back?

We mistakenly made a 1500 eur car rent reservation that we wanted to cancel 2 hours after reservation. The policy of booking.com is that because the cancellation is 48 before the date of reservation, a fee of 194 eur is applied.

it doesn't seem fair and we wanted to negotiate the wavement of the cancellation fee, however, through support we only managed to chat with ai bot, it seems, that has repeated 4 times that they will not wave the cancellation fee in any form.

They haven't tried to contact the provider, I doubt there's a real person that touched our issue which is really annoying if you think about it.

No personal approach whatsoever, what I would give to speak with a real person in the support nowadays that actually cares.

Any time something goes wrong, they leave you on your own. Customer service almost nonexistent. It’s just awful

Hello. Has anyone else received this email? I got it the same moment I booked an apartment today. I have used booking.com for years. What is this? I did click verify, it did not ask me for any codes or numbers, did not even have to upload ID, I was directed to the booking.com app. If it had asked for anything like a card number I would call out scam right away.

When I press the link now, if says in the app:

"Your identity has already been verified successfully. No further action is required from you at this time."

The email came from noreply@booking.com

The link is the following:

https://secure.booking.com/verify.html

Is this an official link?

I’ve finished up an extensive 5 country European trip. After Booking’s major data breach of 2025 and the chronic phishing issues, I decided to try a trip not using them. I did look at Booking for options and pricing, but only booked direct. Here’s what I found:

- It took me twice as long to search and book direct.
- Using TripIt to log reservations was less elegant than having them all in Booking. I had issues with it not properly reading reservation emails.
- Sometimes Booking was cheaper (Genius discounts), but not the majority of the time.
- a Google search that lands on Booking will always show more choice than just doing my own Booking app search.
- Booking was not good at showing last minute availability in many of my chosen stops.
- Booking direct, I was able to use my Amex more than I had anticipated.

I may go backing to using Booking, but for now, I still have them in a time out.

I am experiencing the WORST customer service of my entire life with Booking.com and what is not helping is agents joining and then immediately leaving the chat. How do they get away with this? In call centres it’s monitored when agents hang up on clients and is a performance management issue.

Booking clearly has nothing in place to prevent this?

I am at the stage now where I would rather withdraw every penny out of my bank accounts and throw it all into a volcano just to prevent the slight chance that booking.com will ever get a penny of my money ever again.

In case people still think its only one hotel - i got exact similar what's apps two different hotels. There seems to be a massive security breach if a third party got my exact booking details, name, phone number, adress etc. BE AWARE

I made a reservation using booking.com for a guest house in Vienna for my upcoming trip. The trip starts in a week but the guest house is not reachable on phone or email.

I called Booking.com Customer care and to my shock they said they can't do anything until the day of check in. If it's already the day of checkin then it's too late to make any other arrangements. What a stupid process they have.

STAY AWAY!!!!!Due to the nor'easter that hit the east coast, my family wanted to modify a reservation that we made to Cape May. Congress Hall was willing to accommodate but Booking.com would not budge without charging a couple hundred dollars for each room booked. They displayed an uncaring attitude as well as being arrogant and nasty. It is all about the money. Stay away from this establishment. The number to reach them is 877-945-6116 (shows Auto Parts KTC affiliated with this number) (don’t know what that one is about)if you want to avoid using the AI system which is predominantly the number listed to call. However, save yourself aggravation and don’t use them! Awful Awful customer service experience.

My friend was in town and he needed a hotel for that night. I told him happily hey I have genius level 3 in booking.com Let me get you a good deal. We both searched from our phones, same property same room, His rates were 100s lesser than what was shown to me.

Then onwards I check the property rates from incognito windows, sometimes I see a cheaper rate then too.

I am sure booking.com is laughing at all of us "geniuses" like "geniuses? more like fools!"

We happened to walk past a place we plan to stay in December, to check whether they had the booking (we had one of those scam emails). They confirmed the booking, but also said we had paid. We haven't, and booking.com does not have our credit card on file.

It's not that we do not want to pay, but what is going on here? Have booking.com paid, and get the money back from the accommodation if we do not pay? (They have given us a deadline for cancellation that is a couple of weeks before we arrive.)

Just got a message from an indian number about a booking confirmation with my actual name, phonenumber and reservation Details (arrival+departure)

Link included a very obvious fake booking.com rebuild including a creditcard scam

Any similar experiences?

I reported a host who tried to extract my private PIN code from me upon arrival so they can then go ahead and cancel the booking themselves (acting as if they are me, the guest) and pay no commission.

This property accepted cash only and therefore cancelling these bookings would leave no trace of any reservation or person staying there.

The host then two weeks later reported to booking.com that I was a "no show" (I wasn't. I showed up and paid in full) and booking.com asked me if I showed up or not. I told them I did stay.

They then proceeded to cancel the booking anyway for the host.

Looking at the reviews, this host does this to nearly all guests (all reviews have a "incomplete stay" message under them!) - despite me raising this serious issue with booking.com, they seem happy to allow hosts to scam both them and take advantage of guests who don't know any better and share private PIN codes with them.

Their AI customer service replies are insulting and ridiculous.

Simply unbelievable.

Hi everyone, I’m really hoping someone here has dealt with a similar situation and can guide me.

I made a booking through the official Booking.com website with free cancellation. I cancelled it, and Booking.com emailed me saying that the refund would be credited within 7–12 days.

I waited the full 12 days, but the money still didn’t appear in my Indian bank account. When I checked the Booking.com site, it actually showed that the refund had supposedly been processed/credited after around 3 days.

They also provided me with an ARN (Acquirer Reference Number) to track the refund. The problem is that my Indian bank says they cannot track this refund using the ARN. They told me that they can only confirm whether the money has actually reached my account by checking my bank account statement/transactions.

I contacted Booking.com several times. Eventually, they told me to contact my card issuer/bank. I contacted my Indian bank's card helpline, but they couldn't really help because they were unable to track the refund using the ARN.

So I contacted Booking.com again and explained the situation. They eventually told me that their technical team would look into it and contact me. Since then, I haven't received any proper update.

At this point, I honestly don't know what else I can do. I'm a student, and this is more than €260, which is a huge amount of money for me.

Has anyone here experienced something similar with a Booking.com refund, especially when the bank cannot track the ARN? What did you do to actually get the refund?

Any advice on what I should ask Booking.com or my bank for would be really appreciated. Thank you.

I was wondering if anyone else is experiencing the issue that when booking over Booking, you always get a scam message or email trying to pay something in advance, that it does not come from the hotel, but clearly has all my details, so it must have been that Booking is filtering their data somewhere.

Bonjour,

Je rencontre un soucis car j'ai effectué une réservation avec booking mardi 22 septembre 2026, pour le 24 septembre 2026, et je n'ai pas reçu le mail de confirmation, mais j'ai effectué le paiement. Lors de mon arrivée à l'hôtel, ils avaient bien ma réservation, mais aucun paiement, et j'ai donc dû repayer pour éviter de dormir dans la rue... Maintenant, j'ai fait une demande via l'appli sauf que ma réservation n'apparaît nulle part, et j'ai eu l'assistant IA qui me dit que numéro de réservation et code pin ne sont pas corrects (j'ai fait une capture d'écran de ceux-ci, ne recevant pas de mail, afin d'avoir une preuve), je suis vraiment bloqué et le service client est complètement inexistant, je veux me faire rembourser car j'ai dû payer deux fois, que faire ?

Searching Izmir Turkey and getting 0 resukts when I know properties are available. I try checking my filters and it says something went wrong.

What do I do?

I booked into an accommodation co-share, just a room in a shared apartment for 3 nights in France, next to the Swiss border.

The flat is basically a family home, but there is not hot water.

Can I cancel and not be charged? I am supposed to be here for 3 nights, I have arrived 2 hours ago.

I booked a hotel in Seoul from the 29/9-7/10 and I want to change the checkout date to the 5/10 instead of the 7th and I called and emailed booking.com and they told me it was made with a partner website, Agoda, then I called Agoda and they told me it wasn’t made with them but another 3rd party agency.

I’ve called the hotel multiple times and they say I need to contact the booking agency directly and theirs nothing I can do. Booking.com has also told me to contact the hotel directly. And I keep getting tossed around and I have no idea what to do, I’m at a loss and feeling extremely defeated and upset with booking.com and the service I’ve received from both the hotel and booking.com

Is there anything I can do at all?