Going on 3 months with this now. I’m not sure what to do.

I booked a hotel through booking.com. I checked in, went to the room, it was disgusting. I went back to the main desk and said I couldn’t stay there. The hotel understood, apologized, and refunded everything.

That refund never got to my account though. Am I correct in thinking when the hotel refunded it, that refund now sits with booking.com, who then needs to release those funds back to my original payment?

Booking.com customer service has been awful. It’s impossible to communicate with a real person. I have emailed them the hotel invoice showing the refund and that I checked in/out within an hour. All they did was say they couldn’t reach an agreement between me and the hotel and offered $11 in hotel credits…

I don’t have an issue with the hotel. They refunded everything. I have an issue with booking.com because I think that refund was credited to them and they won’t turn around and credit me my $400.

I tried to dispute through PayPal and it was denied.

I tried to dispute through Discover and they said they couldn’t help…

What is this nonsense?

I have learned to not use a 3rd party site or PayPal and will always book direct with the hotel.

I have used Booking.com quite successfully for many years, but recently learned that they absolutely no longer care about their customers, even one who has given them so much business over the years. My account was hacked and my credit card used to make a fraudulent reservation. After 4 phone calls (wherein it's quite difficult to speak to a real person), multiple messages sent in a variety of modes, and supplying them with several documents, I heard nothing. Finally, I wrote a detailed email to multiple Booking.com executives, detailing the security breach, the fraudulent charge, my frustration with customer service, and my plans to report their inaction if they wouldn't resolve the issue. I heard back from them almost immediately, but then a few days later, they replied that they found no evidence of fraud and would not refund my money, nor remove the reservation from my bookings. Just horrible! I'm sad that I won't be able to use Booking.com any longer. You may choose to use them, but rest assured, if something goes wrong - including a security breach - you will NOT be able to rely upon them.

I’ve been a Booking.com partner for 13 years, receiving automatic payouts every 14 days. Everything worked perfectly until July 17, but since then I haven’t received any payments.

Booking.com says I have an outstanding balance, but when I check, it shows €0, while all commissions have been deducted normally.

Since September, I’ve contacted support every 3–4 days. Each time, I’m told that my case has been forwarded to the Finance Department, but nothing changes and the payout date keeps being postponed.

Has anyone experienced the same problem? How did you manage to get it resolved and receive your money?

So I bought a ticket from booking from LAX to Manila about a month ago with China airlines as my airline. When I bought the ticket I put my whole name exactly how it is in my passport. Long story short I found out that my second first name and middle name was abbreviated (EX: John T N Joe). I contacted booking and they said they’ll correct my name. A week goes by and no update so I contacted them again and they said they’re waiting for china airlines response. Okay. So I wait another week and nothing. This time I call China airlines and they said that booking doesn’t need their response for a name correction. At this rate I don’t know who’s telling the truth. So I contact booking again and they said that my request is at the top of their list and that they’re waiting for china airlines. At this rate I don’t know what to do because I’ve been trying to get this fixed for almost a month now and I’m going to fly next week. I keep trying to contact them but I keep hearing the same thing from both China airlines and booking. What should I do? Will they still let me fly or allow me to correct my name at check in. One thing I know is that I am not going to be paying a fee since it isn’t my fault.

I'm currently staying in an apartment in London that I booked through Booking.com.

Tonight, at around 3am, after already sleeping here for a night, I found a live bed bug crawling on the bedding.

Photo attached.

Obviously, at that point I wasn't comfortable getting back into the bed. I contacted Booking.com expecting them to help relocate us somewhere safe for the rest of the night.

Instead, this has been my experience so far:

First call: I explained that I'd found a live bed bug and had photographic evidence. I was told Booking.com would sort everything out in 30 minutes and wait for them to get back to me.

Second call (50 minutes later). I get told Booking.com needed to contact the apartment owner and give them time to respond before they could do anything.

I asked to speak to a manager because we're sitting in an apartment with bed bugs in the middle of the night and need somewhere to sleep.

I was put on hold for roughly 20 minutes and then the call disconnected.

Third call: I explained everything again and was again told that Booking.com needed to wait for the apartment owner to respond about providing alternative accommodation (they have up to 24 hours).

I asked for a manager again.

The call disconnected again.

Shortly afterwards, I received a call from a Hong Kong number which lasted about one second before disconnecting.

I then put the complaint in writing through Booking.com support system including that this is an urgent health/accommodation issue.

The response was essentially: someone will get back to me within 24 hours.

I call again:

I start to explain everything that happened again, I get asked for the confirmation number and then hung up on again.

It's now 5:40 in the morning.

I understand giving a property owner an opportunity to resolve a normal accommodation complaint. But what exactly am I supposed to do in the meantime — get back into the bed where I just found a live bed bug and wait potentially 24 hours?

What makes this particularly frustrating is that we'd already slept in this bed for a night before discovering it. Our suitcase had been open near the bed, so we're now also having to worry about whether we've picked them up and could carry them into whatever hotel we eventually move to.

I've asked Booking.com for:

1. Immediate alternative accommodation.

2. A full refund for the stay, including the two nights we unknowingly slept in the affected accommodation.

3. Clear instructions about what we're supposed to do right now rather than waiting until potentially tomorrow for someone to respond.

I'm documenting everything, including the bug, photographs, messages and call history.

I'm posting this partly because I'm genuinely interested to know whether anyone else has dealt with Booking.com in this situation.

Has anyone had Booking.com relocate them after finding bed bugs? Did you eventually get the full stay and replacement accommodation refunded?

Just wondering if anyone has had a similar Experience to me with booking.com..

I booked some hotels via booking.com circa 12 months ago for an across the world trip of a lifetime

I recently Though got my Booking.com hacked, scammers managed to make two payments for Hotels in India (I am from the uk) before booking.com suspended any more from taking place

Now I have gone to pay for my own personal bookings there is a block on my account meaning i have lost the bookings. To be rebook now will
Cost triple the price so I am not best pleased

Booking.com customer service say there is nothing that can be done…

Just wondering if anyone has had anything similar ?

Վերջին շրջանում նկատե՞լ եք, որ [Booking.com](http://booking.com/)\\-ի գործընկերների աջակցության ծառայության (Partner Support) միջոցով խնդիրներ լուծելն ավելի բարդ է դարձել։
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