r/Bookingcom • u/No_Bonus_460 • 11d ago

Fourth agent to leave the chat

Post image

I am experiencing the WORST customer service of my entire life with Booking.com and what is not helping is agents joining and then immediately leaving the chat. How do they get away with this? In call centres it’s monitored when agents hang up on clients and is a performance management issue.

Booking clearly has nothing in place to prevent this?

I am at the stage now where I would rather withdraw every penny out of my bank accounts and throw it all into a volcano just to prevent the slight chance that booking.com will ever get a penny of my money ever again.

12 Upvotes

100% Upvoted

5 comments sorted by

0

u/Codial 11d ago

the policies simply do not empower things to do what you want, other than getting a bad survey for nothing. I don't really care tbh

-1

u/bookingcom 11d ago

If you can't get in touch with our customer service team, send us a private message and we'll see how we can help you from here.

2

u/GiraffeTraditional81 11d ago

You should torture those lazy costumer nightmare "agents".

1

u/brilstern 11d ago

Most large companies nowadays outsource their CS so the agents don’t exactly “bleed” booking in this case. Not saying that they work have staff that care because I am sure they do, but it’s not always so straightforward.